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All 4 Lutsen hotels

Caribou Highlands Lodge

371 Ski Hill Road, Lutsen, MN 55612
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Caribou Highlands Lodge
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66%
Ranked #3 of 4 hotels in Lutsen
A recent review
3 of 5 stars reviewed 6 days ago
Sreenath A
  • Reviews (204)
  • Photos (51)
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204 people have reviewed this hotel

Traveler rating
    75
    55
    32
    26
    16
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97
52
3
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
2 reviews
3 of 5 stars Reviewed 6 days ago NEW

Outdoors and Indoors were well maintained. The 4 bed room suite we stayed with friends was great! Well furnished with microwave and fridge in every bed room and all appliances worked. The TVs in all rooms must be upgraded to a larger size. They were all 30" or less. They should be at least 42". Tennis courts were not maintained.... More

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Minneapolis
2 reviews
2 of 5 stars Reviewed 1 week ago NEW

We stayed in the "Nordic Whirlpool Condo" . There was not a sitting area...the whirlpool took up most of the room. The fireplace was screwed shut with a sign that said "out of order". There was an inadequate no. of towels and facecloths for a 3 night stay, and no cleaning service or offer of more. The carpet in the... More

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St. Cloud, MN
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We came to this area for my fiance's birthday. we wanted to try kyacking and come up to the North Shore. I picked this hotel because there was a restaurant/bar on site and they offered free kyack lessons. When we arrived at 8, we were told the restaurant bar closed at 8...what??? we were told it would be closed the... More

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Kimberly N, Manager at Caribou Highlands Lodge, responded to this review

Oh, No! That does not make for a very enjoyable vacation. I would love to have you back during a time that we could make sure you can get on the Poplar River canoeing, and dine in our restaurant. Please give me a call so we can make that happen. Sorry for your troubles. More

Paynesville, Minnesota
2 reviews
2 of 5 stars Reviewed 4 weeks ago

We have been to this resort a total of 3 times. Twice in the winter a few years ago, and most recently , beginning of June. The website advertises 2 hot tubs and 2 pools. All 3 times we have been there both hot tubs have not worked or have been "waiting for parts." I'm not sure they were ever... More

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Kimberly N, Manager at Caribou Highlands Lodge, responded to this review

Thank-you for reviewing our property! I am happy to inform you that we have done some renovations in our Pool area recently, and will complete the renovation in the Town-home Spa in the next couple weeks. Please give me a call so that we may discuss how you may enjoy these new updates. I am so sorry that you were... More

Saint Cloud, Minnesota
1 review
3 of 5 stars Reviewed June 2, 2014

Caribou is an annual tradition, each year at check in I question why. Staff is efficient enough but over friendliness is lacking, strain to get them to acknowledge your presence upon arrival. Grounds need some sprucing up, in our room the water spout ( fire ) had rust running down the wall. Must have had some problems, as in the... More

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Kimberly N, Manager at Caribou Highlands Lodge, responded to this review

On the North Shore, during May it is considered quiet time for businesses and resorts. During this time rates are reduced at resorts to encourage bookings with limited hours and for those properties that do maintenance work as well. This year we had additional challenges as our ski season was extended and we were not able to accomplish all that... More

Senior Contributor
34 reviews 34 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 27, 2014

Upon arrival and getting to our room we noticed there was no soap/shampoo. The toilet was dirty and the toilet paper roll had poop on the side of it. The front desk was less than concerned with this when brought to their attention. Housekeeping was not done at 5pm when leaving for dinner the first night. Mind you we informed... More

Was this review helpful? Yes 1
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for reviewing your past stay with us. We value your feedback and I want to reassure you these issues have all been brought to the attention of department managers for correction. I sincerely apologize for the experience you had during your stay and I hope you will give us a chance to make it up to you. As... More

Minneapolis, Minnesota
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 5, 2014

We spent seven days in a Nordic slopeside studio unit over spring break. It was great to have a full kitchen for meals and the scenery was beautiful. We also had a fantastic massage at the studio on the premises. However, there were a number of issues with our stay that we could not overlook. First, the walls are so... More

Was this review helpful? Yes 2
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for reviewing your recent stay with us here at Caribou Highlands. We sincerely apologize for the complications you endured during your stay. We highly value your feedback and I want to reassure you these issues have been brought to the attention of department managers for correction. We are working with the local provider to improve our Wi-Fi and... More

Minocqua, Wisconsin
1 review
3 of 5 stars Reviewed April 3, 2014

It was a pleasant place to stay that was pet friendly. The location was nice for a ski in/ ski out. For the price yes I would stay again. The restaurant had very good food and the prices were reasonable.

Was this review helpful? Yes
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your stay with us. We are pleased you found our location, price, restaurant, and our other amenities we have to offer to meet your expectations. We look forward to your return in the future. Thank you for being our guest. More

Silver Bay, Minnesota
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 2, 2014

Our family- grandparents, parents, and 3 young children had a terrific time at Caribou Highlands Resort in Lutsen, MN. Although not everyone stayed all night in our Villager Unit, we were able to enjoy meals, skiing, and swimming together. Everyone at the resort was friendly and we had all the amenities that we needed. We are eager to try this... More

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your recent family vacation with us here at Caribou Highlands. We are ecstatic that you and your family enjoyed all that we have to offer here at our resort and we hope the memories will last you a life time! We look forward to welcoming your family back in the future. We... More

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed April 2, 2014

We came up for a family spring break ski trip and did not have a good experience. We stayed in one of the Alpine condos. The unit was nice on the surface, but when you actually try to use anything, it quickly disappoints. Little things like burned out lightbulbs and flies in the room, to actual safety issues like a... More

Was this review helpful? Yes
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your recent stay with us. I apologize for the experience you had while staying with us at Caribou Highlands. I want to assure you that the issues mentioned above have been directed to their appropriate department managers for correction. We do appreciate all feedback, good and bad, as it provides us with... More

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Additional Information about Caribou Highlands Lodge

Address: 371 Ski Hill Road, Lutsen, MN 55612
Location: United States > Minnesota > Lutsen
Price Range (Based on Average Rates): $$
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Also Known As:
Caribou Highlands Hotel Lutsen
Caribou Highlands Resort

51 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Official Description (provided by the hotel)
Welcome to Caribou Highlands Lodge on Lutsen Mountains, Minnesota's and the Midwest's largest ski destination located at the tallest mountain in the Midwest. Caribou Highlands is Minnesota's favorite ski resort. Our location nestled in amongst the Sawtooth Mountains just one mile inland from Lake Superior's North Shore, offers great views and a unique ski experience. Where else can you get big skiing and enjoy the unbroken Lake Superior horizon at the same time.The mountain views as enjoyed from our lodge rooms, condos, townhomes and spacious four-bedroom Poplar Ridge log homes are magnificent. Take the mountain gondola to the top of Moose Mountain and enjoy the breathtaking vistas of wide open water of Lake Superior.A Minnesota Family Ski ResortOnce you arrive at Caribou Highlands family ski resort in Lutsen, you'll find so much to do that there's no need to drive further. We have many resort activities that are offered as complimentary guest services, and are included in the very popular Explore! program. One of our most popular activities is the Mountain Kids Camp where kids are entertained with games and activities that are both challenging and fun. With so many choices of activities, it's nice to know there are also many ways to relax. There are three spa areas at the resort and an indoor pool. ... more   less 
Number of rooms
30

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