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All 4 Lutsen hotels

Caribou Highlands Lodge

371 Ski Hill Road, Lutsen, MN 55612
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Caribou Highlands Lodge
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Ranked #3 of 4 Hotels in Lutsen
A recent review
4 of 5 stars reviewed yesterday
Dustin B Kenora District, Canada
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227 reviews from our community

Traveler rating
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    37
    26
    20
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106
58
3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kenora District, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

I recently was in the process of booking a suite here. When I called back to secure my room, it seemed like the original woman I spoke to was never there so I spoke to a new woman. This new person clearly had no idea what she was doing and told me my room (a suite) was no long available.... More

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Hermantown, Minnesota
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 21, 2014

Just returned from a 3 night anniversary trip. We stayed in a poplar ridge studio. It was just what we wanted: king bed, whirlpool tub for 2 (in front of a big window looking out to Moose mt!) a fireplace and a small deck. It was very private and relaxing. The whole resort was VERY quiet. The poplar ridge are... More

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for reviewing your recent stay with us here at Caribou Highlands Lodge in Lutsen MN. We are pleased you found your accommodations and overall experience to be exactly what you desired. We are honored to be a part of your special anniversary trip and we hope all the memories you made will last a lifetime! We enjoyed having... More

Metro Minneapolis-Saint Paul, Minnesota
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed October 9, 2014

I've been visiting this resort for the last 7 years and love it! I've tried Eagle Ridge and I will continue to stay at Caribou Highlands. The staff is always great. We love their food. There is a number of great options for rooms. We always like to stay in a room with a kitchen. Mogul's serves great food-all meals!... More

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for your very kind review of your recent stay. We are pleased to hear that your experience with us continues to exceed your expectations. We feel much honored to be your preferred place to vacation and we look forward to continuing this tradition with you and your pup too! Thank you again for your time and we look... More

Ely, Minnesota
Top Contributor
97 reviews 97 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 3, 2014

Nice stay in a 4 Bedroom 4 bath condo. Well equioed kitchen and nice wood burning fireplace. Decent beds and will stay here again. These condos were built over a period of 20 years eo the newer ones down the hill may be better.

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your recent stay with us. We do have a wide variety of accommodations that range from standard hotel rooms to various size condos/town homes and all the way up to our large Four Bedroom Poplar Ridge Homes. We are delighted you enjoyed your accommodations and we look forward to seeing you again... More

Blaine, Minnesota
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2014

Travelled north for the fall colors-- gorgeous! Rooms here were reasonably priced, which is why we chose it. As others have noted, the property is a little dated-- some peeling wallpaper in the halls, but overall, it was well taken care of. The front desk staff was wonderful! Our room was clean and nice. The spa and pools were nice... More

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your recent visit with us here at Caribou Highlands. You will be pleased to hear that your comments regarding being dated and bed quality are being addressed with a major update and renovation project that is now underway. Our new rooms quality manager is busy working with our independent owners to replace... More

Fargo, North Dakota, United States
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014

We stayed in 139C and 125B. After check- in we went downstairs to Mogul's for dinner. This was a very disappointing meal and was only saved by our fantastic server. Salmon was very undercooked, chicken in 3 other meals was dry and tough, bruschetta was tasteless and soup was so salty it was inedible. Went to our rooms and when... More

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for your time in reviewing your stay with us. We deeply apologize for the experience you had while staying with us and dining at our restaurant. We appreciate your comments and take it very seriously when even one guest is not fully satisfied. Please be assured each issue has been communicated with the appropriate department manager and is... More

Hugo, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

Although the location is great for this resort and they have a nice outdoor pool, free bikes and movies, and a decent restaurant, the customer service was extremely poor. We arrived at the resort, checked in and went to our room. Immediately we saw the screen on our window was hanging on by a thread so we reported it to... More

Was this review helpful? Yes 1
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

We do greatly apologize for the experience you had while staying at Caribou Highlands Lodge. I want you to know I personally addressed each of the comments you made with the department managers and they have been corrected. You will be pleased to hear that your comments regarding the decks are being addressed with a major update and renovation project... More

Jackson, Minnesota
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 7, 2014

I really enjoyed my summer stay at the Caribou Highlands in Lutsen, MN. We stayed for two nights and found the hotel to be clean and friendly, the hotel sits on the superior hiking trail, so instead of roughing it in the woods you can stay in relative luxury here instead. I did not eat at the on site restaurant,... More

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Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for your kind review of Caribou Highlands Lodge. We are pleased to hear you enjoyed the location, amenities, and found everything to meet your expectations. We are pleased to report that our resort is in the beginning process of many updates and renovations. This will be multi-million dollar renovation project. We can't wait for this to be completed,... More

Vadnais Heights, Minnesota
Senior Contributor
39 reviews 39 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 1, 2014

We rented a condo for Labor Day weekend. The views were breathtaking! We were close to both the indoor and outdoor pools, so the kids were very happy! Plenty of entertainment and dining options within walking distance. The buildings show the typical wear n tear of a busy place in a harsh environment, but nothing that bothered us. (a crew... More

Was this review helpful? Yes
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your recent stay with us. We are overjoyed to hear your family enjoyed your stay with us! We hope the memories you made will last you a life time…or at least until your next visit. We would love to welcome you back again and again. Thank you for your review and for... More

Minnesota
Contributor
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 26, 2014

I'm disappointed with our recent stay at Caribou Highlands. We stayed 18-20 August. I emailed the below concerns to info@caribouhighlands.com and also shared the feedback on the surveymonkey request, but I have not received any response. I sent the message to the manager who lists her contact info on other trip advisor responses. For the last week, after sending those... More

Was this review helpful? Yes 2
Jennifer G, Manager at Caribou Highlands Lodge, responded to this review

Thank you for taking the time to review your stay with us at Caribou Highlands Lodge. I do sincerely apologize for not meeting your expectations and the short falls you endured during your stay. I was pleased to hear that your conversation with our General Manager was positive and the matters you noted were resolved. Again, I do apologize and... More

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Additional Information about Caribou Highlands Lodge

Address: 371 Ski Hill Road, Lutsen, MN 55612
Location: United States > Minnesota > Lutsen
Price Range (Based on Average Rates): $
Number of rooms: 149
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Also Known As:
Caribou Highlands Hotel Lutsen
Caribou Highlands Resort

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