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Asteria Inn & Suites

521 Willow Drive N, Long Lake, MN 55356 (Formerly Americinn Lodge & Suites)
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Asteria Inn & Suites
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22 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Winona, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The rooms had a smell to them, the sink drain was slow, there was a black ring around the tub plug, there was crud around the sink faucet, as well as rust around the sink drain. In the bathroom, there was a long hair hanging from our towel rack. There were stains on the carpet. The trash bin in the... More 

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Henry B, Manager at Asteria Inn & Suites, responded to this review

We really wish your experience would've been more pleasant, so please accept our sincerest apologies. All of your feedback is quite valuable, though. We'll be following up on your comments to make sure that every room is sparkling from top to bottom and that our staff is doing its best to make each and every guest feel welcome. We hope... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 29, 2014

Here for a 3 night stay November 2014. Staff friendly and accomodating. Totally disagree with other review stating non clean rooms. Hotel lobby, exterior as well as our room were very clean and fresh smelling.

Was this review helpful? Yes 1
Henry B, Manager at Asteria Inn & Suites, responded to this review

Thanks for sharing your experience. We're glad that you enjoyed your stay! Hope to see you again next time you're in the area. Take care, Asteria Inn More 

1 review
2 of 5 stars Reviewed August 25, 2014

Despite the rather abysmal reviews, we stayed at the Asteria Inn because we needed a hotel that accepted small dogs. We booked a non-smoking, double queen room, but were placed in a smoking room. When we asked to be moved, they placed us in a king room, so we had to be moved again. The third time wasn't necessarily a... More 

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Henry B, Manager at Asteria Inn & Suites, responded to this review

We appreciate your taking the time to share your experience, and we really wish it could've been a better one overall. So sorry about the initial mix-up, but we're always happy to fix everything as quickly as possible. Like you said, we're trying our best to make improvements and create the best experience for all of our guests. It's feedback... More 

Travelers are raving about these Long Lake hotels

Watford City, North Dakota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 30, 2014

came down to maple plain from north dakota to train with a new company, they booked me a room in long lake at the americinn/ name changed to asteria inn obviously for a reason {the bad reviews} well nothing has changed, halls still smell like smoke, shoeless pajama guy is real, rooms are not cleaned in a timely fashion, if... More 

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International Falls, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed June 27, 2014

We booked a block of 8 rooms for family from one to 3 nights. While there the "cleaning person" was a scruffy, barefoot man in his pajamas. All the dirty linens were thrown into the hallway and remained there until I asked them to be cleaned up. "Cleaning person" lived in the building and had decided to go back to... More 

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Henry B, Manager at Asteria Inn & Suites, responded to this review

This is disappointing to read, Mary, and we're sorry for the late response -- but please accept our apologies once again. Since coming under new management, we've been working very hard to improve in all aspects. Feedback like this is helping, so we appreciate it and hope that you'll give us another shot to make things right next time you're... More 

Des Moines, Iowa
1 review
2 of 5 stars Reviewed March 24, 2014

Stayed in December 2013. Have had multiple stays here every other year or so. Very sad how it has gone downhill. Last stay; pool extremely dirty. Exercise room equipment didn't work. Room not as clean but functional. Smoky smell in parts walking from lobby to room. Breakfast was complete joke. Out of everything. Did not refill anything; no waffle batter,... More 

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Henry B, Manager at Asteria Inn & Suites, responded to this review

It's been a while since you stayed with us, and we've really been making strides in improving ourselves over the past year. We're sorry to hear that your stay was subpar, but rest assured that we're only getting better. Feedback like this has really helped us, though, so thank you for taking the time to fill us in. Take care,... More 

Marshall, Michigan
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed January 16, 2014

They are now Asteria Inn & Suites which appears to be old Americinns that lost their franchise. I certainly see why because even though the sraff are nice and the rooms ok everything else needs improvement . The breakfast really sucks with ice cold sausage gravy. Sometimes times there was no juice. In the 10 nights I srayed there my... More 

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Henry B, Manager at Asteria Inn & Suites, responded to this review

We really appreciate that you took the time to tell us about your stay, Kenny. We're always looking for ways to improve, and we'll keep all of this in mind going forward. Please know that we're so sorry you didn't fully enjoy your stay, and we hope you'll give us another shot if you find yourself in the area again.... More 

Minnesota
2 reviews
1 of 5 stars Reviewed December 13, 2013

Bad choice! Our team stayed here for a tournament on December 7th. I booked a 2 room fireplace/jacuzzi suite the day before arrival (online). They lost my reservation. Even though we had a confirmation number they couldn't find it. The front desk staff claimed this room had been booked for over a week. The room we ended up with had... More 

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Forest Lake
1 review
2 of 5 stars Reviewed December 10, 2013

overflowing in the breakfast area, the breakfast food was not good, we could not check into our room until 7:00 pm because it had not been cleaned yet, our team's party room was double-booked and therefore, we had to meet in the lobby. The pool was closed in the early afternoon due to a private birthday party, there were ceiling... More 

Review collected in partnership with AmericInn Hotels and Suites

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Long Lake
1 review
1 of 5 stars Reviewed October 28, 2013

I live in the area and had reserved three rooms for my out of town family to stay last weekend. I have never been so embarrassed. There was a buzzer to get in and the attendant took awhile to answer the door and then sort of sauntered to let the guests in. The rooms had rumpled yellowed worn towels. My... More 

Review collected in partnership with AmericInn Hotels and Suites

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