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Asteria Inn & Suites

521 Willow Drive N, Long Lake, MN 55356 (Formerly Americinn Lodge & Suites)
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27 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 13, 2015 via mobile

Me and a buddy of mine took a short vacation and we had issues finding a hotel to stay at. We ended up booking a room at a Super 8. When we got there, the lady at the front desk literally turned us down based on our appearance. A crappy hotel said no because they thought we'd smoke in the... More 

Helpful?
1 Thank Dave1827H
McGregor, Minnesota
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 27, 2015 via mobile

We stayed here on Nov.25th for an overnight stay for Thanksgiving .We were greeted by a very friendly male front desk person, We received a great rate by booking on line- Hotel room was clean-bed was comfortable, Free newspaper & quick waffles for a reasonable priced hotel you couldn't ask for more...

Helpful?
1 Thank m0ntana1965
Worthington, Minnesota, United States
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed October 5, 2015

Stayed here a few years ago when it was Americinn was not very impressed at that time. This time it seemed to be much cleaner and updated some. we came to the hotel early at 1:30 am and was able to check in and the gentleman at the desk was VERY accommodating and helpful. The good news for us was... More 

Helpful?
1 Thank Andy J
San Francisc
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed August 10, 2015 via mobile

We needed an inexpensive hotel at which to stay at for 3 nights for a family event, and the Asteria seemed fine. When we checked in, we noticed that the door to our room wouldn't latch properly, and just remained ajar -- you couldn't get it to close. We asked the front desk about it and they told us you... More 

Helpful?
1 Thank GGxGG
Henry B, Manager at Asteria Inn & Suites, responded to this review

Our staff seemed genuinely sorry because they were genuinely sorry about this incident, GGxGG. We really can't apologize enough, and rest assured that since this happened, we've been making a point to double and triple check that every door is closed once the room is cleaned. Thanks for your feedback here, and once again we apologize for any inconvenience. We'd... More 

Travelers are raving about these Long Lake hotels

Council Bluffs, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2015

After seeing the rating and previous reviews I was quite nervous about staying here but the location is perfect for the reunion I attended so I gave it a try. 1. Check in was friendly, quick and pleasant. 2. When I entered the room it looked spacious and clean, really clean! Even the tile on the bathroom floor was totally... More 

Helpful?
2 Thank Kathleen K
Henry B, Manager at Asteria Inn & Suites, responded to this review

This is just wonderful, Kathleen! Happy to hear we surpassed your expectations. We've worked so hard to make improvements based on the feedback received here, and it's great to know that our effort shows. We'd love to have you back any time for another clean, relaxing getaway! Take care, Asteria Inn More 

Winona, Minnesota
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 18, 2015

The rooms had a smell to them, the sink drain was slow, there was a black ring around the tub plug, there was crud around the sink faucet, as well as rust around the sink drain. In the bathroom, there was a long hair hanging from our towel rack. There were stains on the carpet. The trash bin in the... More 

Helpful?
1 Thank Shadow2002
Henry B, Manager at Asteria Inn & Suites, responded to this review

We really wish your experience would've been more pleasant, so please accept our sincerest apologies. All of your feedback is quite valuable, though. We'll be following up on your comments to make sure that every room is sparkling from top to bottom and that our staff is doing its best to make each and every guest feel welcome. We hope... More 

German Valley, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 29, 2014

Here for a 3 night stay November 2014. Staff friendly and accomodating. Totally disagree with other review stating non clean rooms. Hotel lobby, exterior as well as our room were very clean and fresh smelling.

Helpful?
2 Thank ibecj61
Henry B, Manager at Asteria Inn & Suites, responded to this review

Thanks for sharing your experience. We're glad that you enjoyed your stay! Hope to see you again next time you're in the area. Take care, Asteria Inn More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 25, 2014

Despite the rather abysmal reviews, we stayed at the Asteria Inn because we needed a hotel that accepted small dogs. We booked a non-smoking, double queen room, but were placed in a smoking room. When we asked to be moved, they placed us in a king room, so we had to be moved again. The third time wasn't necessarily a... More 

Helpful?
1 Thank HorseLoverz
Henry B, Manager at Asteria Inn & Suites, responded to this review

We appreciate your taking the time to share your experience, and we really wish it could've been a better one overall. So sorry about the initial mix-up, but we're always happy to fix everything as quickly as possible. Like you said, we're trying our best to make improvements and create the best experience for all of our guests. It's feedback... More 

Watford City, North Dakota
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 30, 2014

came down to maple plain from north dakota to train with a new company, they booked me a room in long lake at the americinn/ name changed to asteria inn obviously for a reason {the bad reviews} well nothing has changed, halls still smell like smoke, shoeless pajama guy is real, rooms are not cleaned in a timely fashion, if... More 

Helpful?
Thank bryon w
International Falls, Minnesota
Level Contributor
5 reviews
4 hotel reviews
1 of 5 stars Reviewed June 27, 2014

We booked a block of 8 rooms for family from one to 3 nights. While there the "cleaning person" was a scruffy, barefoot man in his pajamas. All the dirty linens were thrown into the hallway and remained there until I asked them to be cleaned up. "Cleaning person" lived in the building and had decided to go back to... More 

Helpful?
Thank MaryJ39487
Henry B, Manager at Asteria Inn & Suites, responded to this review

This is disappointing to read, Mary, and we're sorry for the late response -- but please accept our apologies once again. Since coming under new management, we've been working very hard to improve in all aspects. Feedback like this is helping, so we appreciate it and hope that you'll give us another shot to make things right next time you're... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Management photos: Courtesy of the property manager

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