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Holiday Inn Express St Paul S - Inver Grove Hgts

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5653 Bishop Avenue, Inver Grove Heights, MN 55076 (Formerly Country Inn & Suites Inver Grove Heights)
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Holiday Inn Express St Paul S - Inver Grove Hgts
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Holiday Inn Express St Paul S - Inver Grove Hgts
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20 reviews from our community

Traveler rating
    9
    6
    4
    0
    1
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4
2
1
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 of 5 stars Reviewed 1 week ago via mobile

Overall the lobby is great and the room was average. Had a few mantinance issues and they fixed them,but still inconvenient. I would say the worst was no one was very friendly and in hospitality you have to be. It was pretty sad.

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

I would like to apologize for the lack of service you received during your stay with us. We take service very seriously here and I appreciate that you let me know so I can re-educate my staff on this important issue. It is only with feedback both the good and the bad can we improve. Sincerely: Brett P. Wood AGM More 

Eau Claire, Wisconsin
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I have stayed at several HIE during my years of business travel and they all are very similar. This was no different except with the family tagging along for a soccer tournement. They pool was decent size and bigger than other hotels in this category. The hot tub was much larger and could fit 10-12 people so the kids loved... More 

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

Thank you for taking the time to let me know how your stay was. I apologize for the problems you experienced. We are investigating the alarm situation and want to assure you the system worked correctly for the safety of our guests. Thank you it is only with feed back both the good and the bad can we improve. Sincerely:... More 

High Ridge, MO
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 29, 2015

I completely recommend this Holiday Inn Express. The greatest asset this property hosts is its staff. Our check-in was the quickest ever experienced with our Ferris State University Athletic Pep Band after a 12-hour bus ride. The staff did everything to make our stay comfortable, especially when our bus broke down (again--the second of the trip). After we had already... More 

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

Hi Dale It was a pleasure having your group stay with us and we were delighted to have you a second night. I look forward to seeing you in 2 years. Go Bulldogs. Best Wishes Brett P. Wood AGM More 

1 review
5 of 5 stars Reviewed March 18, 2015

As a weekly business traveler I can be particular about my accommodations. The location and accommodations are exceptional, many restaurants around the hotel and close proximity to downtown St. Paul. Updated interiors and clean accommodations. The night desk manager Mr. Andrew was friendly and knowledgeable, I shared that as a Priority Club member I missed the days when we would... More 

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Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

3-20-15 Thank you so much for the great review. It was a pleasure meeting you and I am glad that my staff sees the need to go that extra mile. I will be sure to pass along this review to Andrew. Thanks again and we look forward to seeing you soon. Brett P. Wood AGM More 

Denver, Colorado
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 of 5 stars Reviewed March 14, 2015

Very clean room and the property is very well kept. Breakfast is excellent the staff is very friendly and helpful. The general manager really cares that everything is just right. Overall this is a great property and I will stay here often.

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

Thank you sir for taking the time to let us know how well things went. We try hard and it is nice to be recognized for our hard efforts. Thank you and we look forward to seeing you soon. Sincerely: Brett P. Wood AGM More 

La Crosse, Wisconsin
Top Contributor
100 reviews 100 reviews
94 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 5, 2015

The room and bath were both nice and clean. The bod was comfortable and had good quality sheets. The bathroom was good sized with plenty of hot water. But - there are still no towel racks in the bathroom, so no place to hang a towel. Staff is friendly. Location is good as it is close to a main highway... More 

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

BW Thank you for taking the time to review our property. It is nice to hear when we are doing well. We work hard to provide clean comfortable rooms and it is great when guests notice. I am glad you were also able to take in our local restaurants. It is nice to have good places to eat near us.... More 

Curitiba, PR
Top Contributor
51 reviews 51 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 13, 2015

Nice hotel pretty close to a AMC Theatre as well as a B52 Burguer giving choices for entertainment and eating out a good burguer. Their gym has a decent treading mill and a cycle. If you have time can spend in the swiming pool or at the sauna. Their breakfast has also a good selection of american breakfast style.

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Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

Thank your nice review. I am glad you were able to take in the local sites during your stay and enjoy our neighbors offering. We are lucky to have quality establishments like ourselves within walking distance to our hotel. I am also pleased that you were able to enjoy our breakfast with our signature cinnamon rolls. It is only with... More 

Saint Paul, Minnesota
Top Contributor
73 reviews 73 reviews
32 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 30, 2014

This is near the highway, a movie theater, and a few restaurants. If the location works for you, everything else is fine! I was upgraded to a suite as a platinum guest. It was a nice size room and a very clean property. Breakfast was exactly what you'd expect from a Holiday Inn Express. This hotel perfectly lived up to... More 

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Hotel5653, Front Office Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

Thank you for taking the time to review us. We are happy that we were able to give you a great stay. It is nice to hear when we do well. On behalf of the staff we again would like to thank you and look forward to your next stay with us. Brett P. Wood AGM More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 6, 2014

This hotel is a joke. The walls are not soundproofed whatsoever. We didn't sleep a wink and literally all night were kept up by the people in the rooms on all sides of us. The front desk asked one room to please be quiet, but it only lasted so long. I believe I counted 652 semi trucks passing on the... More 

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

On behalf of the management and staff of the Holiday Inn Express I would like to apologize for the problems you had with the quietness of our hotel. We try to make sure all guests respect the sleep needs of others. I am sorry this was not the case during your stay. Being a hotel adjacent to a major freeway... More 

Rochester, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 2, 2014

Clean room and hotel, updated fixtures and decor, wonderful staff, and a very convenient location! WiFi is spotty, but that's literally my only complaint. This hotel is a great fit for our family of 4 with 2 kids ages 7 and 11. Definitely recommend!

Was this review helpful? Yes
Hotel5653, Manager at Holiday Inn Express St Paul S - Inver Grove Hgts, responded to this review

Hello Tuesday1377 I would like to thank you for your kind comments. We try hard to provide a safe clean environment focusing on customer service. It is always nice to hear when we got it right. Thank You Brett Wood AGM More 

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