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Country Inn & Suites By Carlson, Elk River, MN

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18894 Dodge Street NW, Elk River, MN 55330
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Country Inn & Suites By Carlson, Elk River, MN
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Country Inn & Suites By Carlson, Elk River, MN
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84 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marion, Iowa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

The staff was very friendly and nice. A little tired but clean. Breakfast was very good and staff was always checking and refilling as needed. Coffee and cookies were always available. The location was very convenient for us. Quiet at night.

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Bemidji, Minnesota
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 23, 2015

Nice place to stay. Staff is great and very helpful and the cookies are pretty good also. Breakfast is one of the best I have ever had and I use hotels 75+ times a year. Stay here probably 2 times a month. Could use some updating but as a former hotel owner that is a never ending battle.

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Rochester
1 review
2 of 5 stars Reviewed March 16, 2015

We stayed here while attending a basketball tournament in a nearby town. The first thing to greet us was the smell of cigarette smoke everywhere! The wallpaper is peeling in the bathrooms, beds are hard, pillows are awful. Our room had 1 bath towel in it and when we asked for more so that we all could shower they acted... More 

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Yoon_Ch, Manager at Country Inn & Suites By Carlson, Elk River, MN, responded to this review

We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal... More 

Green Bay, Wisconsin
1 review
1 of 5 stars Reviewed February 24, 2015

Dingy, tired and in poor repair is the best way to describe this facility. The title front desk manager does not mean anything if you are not happy with your service, room or treatment during your stay. One of the worst experiences I have ever had in this hotel. Not at all worth money spent, what ever that was.

Review collected in partnership with Country Inns & Suites By Carlson

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y00nchi, General Manager at Country Inn & Suites By Carlson, Elk River, MN, responded to this review

We apologize for the disappointments you experienced during your stay. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal in regards to your experience. Please know that... More 

Menlo Park
Level Contributor
3 reviews
2 of 5 stars Reviewed December 28, 2014

This place has seen some better days. The furishings are pretty old, the bathroom was falling apart, and carpets were kinda dingy. There was also an odd smell that pervaided the hotel, even in non-smoking areas. The staff were friendly and accommodating, but did screw up my reservation. The fitness center is nothing to write home about either. The hotel... More 

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Cheri S, Sales Manager at Country Inn & Suites By Carlson, Elk River, MN, responded to this review

Dustin, We appreciate you taking the time to share about your recent stay. We are glad that you found our staff to be friendly and accommodating, and we apologize for the disappointment you experienced regarding the condition of the hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your... More 

Bethel, Connecticut
Level Contributor
97 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed December 21, 2014

i stayed here on my way out west because minneapolis was booked solid due to the all-star game. i usually like country inns, but this one was suspiciously cheap. the exterior and lobby were up to par, but when i arrived at my 1st floor room after a 10 hr drive i was disheartened. dark, poorly furnished, and reeking of... More 

Was this review helpful? Yes 1
Cheri S, General Manager at Country Inn & Suites By Carlson, Elk River, MN, responded to this review

We apologize for the disappointments you experienced during your stay in regards to the condition of our hotel. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that we fell short in achieving this goal... More 

N Saint Paul
Level Contributor
92 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed November 23, 2014

We stayed in the hotel for a weekend basketball tourney with 5 families. The front desk help was very NICE and accommodating. The team had a great time and loved the stay. Our family loved the King suite. The breakfast was top notch. I would stay again. Clean and the bed was great.

Was this review helpful? Yes 1
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