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SpringHill Suites Minneapolis - St. Paul Airport / Eagan

#6 of 15 Hotels in Eagan
Certificate of Excellence
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3635 Crestridge Drive, Eagan, MN 55122
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1 room 1 guest
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SpringHill Suites Minneapolis - St. Paul Airport \/ Eagan
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144 Reviews from our TripAdvisor Community

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Traveler rating
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    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (33)
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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Rooms are nice and clean, staff was friendly and helpful. The biggest complaint I jad was the "free wifi". It is free but it was hit and miss at best rhwy do offer a package for about 5 dollars a night. honestly just include it in the price and five quality wifi ro all guests.

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Ontario, Wisconsin
2 reviews
3 of 5 stars Reviewed 2 weeks ago

When we got to our room I looked in every drawer and on every surface but could not find any information on the hotel. No info on if they have a pool, fitness room, when breakfast is served and where, no info about laundry, vending or ice. One bedside lamp is broken, no kleenex in the kleenex box, mold around... More 

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Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Thank you for your feedback. I've shared the comments with the proper department and we will look into these items and get it taken care of. I hope you had a good visit in Eagan. Thank you again and come back and visit next time your in the area again. More 

Binghamton, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We were in Minnesota visiting family, traveled from Upstate New York. We arrived late in the evening after a nice day with family to check in. We went to the room on the 3rd floor. The hall way smelled of cigarette smoke (it's supposed to be smoke- free). I pulled out the sofa bed to get it ready for my... More 

Was this review helpful? Yes 1
Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Thank you for sharing your feedback with us. There has been an adjustment made on your bill. The credit should be seen between 3-5 business days. Feel free to reach out if there is anything else we can do for you. Thank you again for taking the time to share your experience with us. More 

Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is not a high or even mid-quality hotel. Much of the common areas and sections of our room were in need of replacement/updating. It was also crowded and the poor insulation transferred sounds into our room easily. Beds were very uncomfortable. My central issue, though, was with the shuttle service. Billing itself as an airport hotel, this is a... More 

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Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Thank you for sharing your feedback with us. We do a significant amount of Park and Fly throughout the year we are 99% on time at picking up the guest from the airport. I apologize that you were one of the few that had to wait longer for your pick-up due to other runs. For safety and security reasons, the... More 

Los Angeles, California
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a nice one-night stay here visiting town for a family birthday. Staff was extremely helpful and pleasant in all interactions. They definitely went out of their way to keep my family happy. Everyone in my group all seemed content with their rooms so I didn't feel the need to make a big deal out of my observations. Plus... More 

Was this review helpful? Yes 1
Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Thank you for your feedback. Glad you had a good stay with us. We agree that the hotel needs a renovation. We will actually be getting a full renovation towards the end of the year. We are excited and hope you are able to visit again after the renovation. More 

Marshalltown
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 13, 2015

I stayed at the SpringHill Suites for one night prior to an early morning flight out of MSP. Check-in was swift and easy. I appreciated the Iced lemon water on the beverage bar and the fresh chocolate chip cookie! The beverage bar of coffee, tea and ice water appears to be available 24/7. Tip to the wise--if you have a... More 

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Plesant Prairie, WI
Level Contributor
104 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 stars Reviewed July 7, 2015

This is the second time I've been here in the past few months. Not much has changed although it's less dreary by day but then you have the problem of the lobby and breakfast room reeking of smoke from those standing outside, even if off to the side, puffing away. As I wrote in March, this isn't a horrible place... More 

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Mai L, Manager at SpringHill Suites Minneapolis - St. Paul Airport / Eagan, responded to this review

Thank you for choosing SpringHill Eagan and sharing your comments. As always, we love hearing from our guest. I am a bit confused on the comments. I wish there were more specific examples to help better rectify the issues. My Staff and I are very excited about the upcoming renovation. Thank you again for your feedback. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 27, 2015

Hotel was easy to find. Welcomed by great staff. The hotel rooms are huge, I stayed with two teens. Room came with a fridge and microwave. Beds are a bit soft but they still felt like home. Shower was amazing! Kids loved the pool and other family enjoyed the jacuzzi. The only reason it didn't get all five dots was... More 

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Sarasota, Florida
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 25, 2015

Had to make a last minute reservation for a room near MSP airport and was able to get one at the Springhill in Eagan. Folks were very nice over the phone. Got to the hotel, checked in quickly and got a recommendation for a restaurant nearby. Front desk folks were very friendly and very efficient. They also made sure I... More 

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maryland
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 25, 2015

Spent the night in June 22, 2015 before our flight at this Sringhill Suites. The management was very friendly and offered upgrade but we felt we didn't need it. Had we taken it we would have avoided a small problem with our room but as soon as it was brought to the attention of the Management it was immediately addressed... More 

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