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The Downtown Duluth Motel

131 West Second Street, Duluth, MN 55802 (Formerly Best Western)
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The Downtown Duluth Motel
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The Downtown Duluth Motel
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192 reviews from our community

Traveler rating
    38
    55
    48
    27
    24
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37
64
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Caro, Michigan
1 review
2 of 5 stars Reviewed 4 days ago NEW

I was so upset with the fact we didn't get good sleep! Our room was adjoining the laundry room and we both awoke to the washer spinning out at 1 a.m. and then continued to run throughout the night....

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Scott T, I am truly sorry for the noise from the laundry room and apologize for the disturbance and discomfort you experienced here. We want to provide all our guests with a clean and comfortable stay and take it very seriously when we learn of a guest's disappointment, such as yours. We's like a chance to discuss this further... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

We chose this spot because it was independent and close to both downtown and Canal Park. We were warmly welcomed upon our arrival by friendly Dan and all staff was so pleasant to deal with. Even the housekeeping staff wrote a thank-you note for us when we tipped! We were very happy with our stay.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Lynne S, Thanks for posting your wonderful comments about our hotel. We value all guest feedback, and it's especially gratifying when it is as positive as yours. Dan is terrific and I'll be sure he receives the positive recognition he deserves for being mentioned here by you. We look forward to and welcome the opportunity to serve you here... More 

Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed 2 weeks ago

Double booked. Our room was given to the next couple that checked in. They walking in while we were getting ready for the evening. Lights in the bathroom did not work. No compensation was offered! Pillows were small hard lumps.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Janeth W, I am truly sorry for all the frustration and hassle we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I... More 

Edina, Minnesota
1 review
2 of 5 stars Reviewed 2 weeks ago

Everything about the motel was ok except the cleanliness of the room. There were long dark hairs on the folded towels in the bathroom. The telephone and alarm clock on the bedside table both had a layer of dirt on it and looked liked it hadn't been cleaned in weeks. Because I have a toddler who likes to go around... More 

Review collected in partnership with this hotel

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KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Clinton L, Thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! I will share your review with our housekeeping team and work with them to make improvements. Please stay with us again soon so that we can... More 

Rochester, Minnesota
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently went to Duluth for a girls weekend and we were looking for a cheap, clean, hotel near Superior Street and Canal Park. We chose The Downtown Duluth Motel because the price was almost half of the nearby hotels. At first we were a little thrown off by the appearance from the outside, but we decided to give it... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear LauraRuth71, Thanks for taking the time to write and post your great review about your recent stay with us. Pleasant surprises are the only kind of surprises to have when traveling and I'm glad we exceeded your expectations. We appreciate your business and your recommendation and look forward to serving you here again. Sincerely, Ken Jacobs Guest Relations More 

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Overall had a great two night stay in the downtowner. Affordable, safe, and clean, everything we needed for central place to stay and visit Duluth! Many updated room necessities made the stay comfortable. I would definitely stay again sometime!

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear dnmk15, Thanks for choosing our hotel and posting your nice review Guest safety and comfort are our top priorities, and we take these responsibilities very seriously. I'm glad you were happy with the service and accommodations we provide and hope you will be our guest again. Sincerely, Ken Jacobs Guest Relations More 

Baldwin, Wisconsin
1 review
1 of 5 stars Reviewed 3 weeks ago

Wasn't clean, closet door broke and was hurt by it, nothing was done. They were pretty rude also, being checked in and out the girl had no idea what she was doing, also ended up being double charged which I still haven't gotten my return.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Aiden W, Thank you for your comments about your recent stay at the Hampton Inn Lake Havasu. I am very disappointed to hear of the unprofessional treatment and poor guest service you received. Please accept my sincere apology. Please contact me at kenjacobs@zmchotels.com with details of your stay so I can follow up on the double billing problem. Thank... More 

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

Our room was clean, the beds were comfortable. The parking lot was tricky, very slanted! The location is very close to Canal Park. My daughter commented that the shower was luxurious! We would stay there again.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Lisa G, Thanks for posting comments about your recent stay with us. I'm glad you and your daughter were comfortable here and able to relax and enjoy your time together. We look forward to providing you the same high quality service and accommodations on future visits. Sincerely, Ken Jacobs Guest Relations More 

Maplewood, Minnesota
1 review
2 of 5 stars Reviewed 3 weeks ago

I was a little disappointed. I thought it would be nicer. But it was OK. Great location to everything. When we booked, we thought it would be a nicer place. Not a good place to walk at night, not very safe.

Review collected in partnership with this hotel

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear Bill T, I am truly sorry to learn of your disappointment with us during your recent stay and apologize for any discomfort you experienced here. Our goal is to provide all guests with excellent service and accommodations and we take it very seriously when find that we have fallen short. I hope you will consider giving us another chance... More 

Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 3 weeks ago

Small, close to downtown. Parking funky. Lot steep on busy street during the day. Staff okay. Older facility but still comfy. Breakfast area small. Appears to be added to the lobby in order to be competitive with other hotels. Food was adequate for our stay.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at The Downtown Duluth Motel, responded to this review

Dear homeyzhi, Thank you for staying with us and posting your review. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More 

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