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All 32 Duluth hotels

BEST WESTERN Downtown Motel

2.0 of 5 Hotel   |   131 West Second Street, Duluth, MN 55802
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48%
Ranked #21 of 32 hotels in Duluth
A recent review
5 of 5 stars reviewed 6 days ago
sheka94 huskydog
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  • Reviews (130)
  • Photos (21)
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130 people have reviewed this hotel

Traveler rating
    27
    33
    35
    17
    18
See reviews for
28
39
18
17
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Any
English first
Bismarck, North Dakota
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Pro - Location, comfortable beds, pillows, free breakfast, good A/C Con - Wifi didn't work at all during four nights, bugs on window sill, dirty toilet, grimy bathroom tile, greasy spots on sheets, remote didn't work properly, free parking was limited and the extra parking was extremely tight and has broken asphalt and big potholes enough to hit the bottom... More

Review collected in partnership with Best Western

Was this review helpful? Yes
huskydog
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

i stayed at the motel for a week and had a GREAT stay as staff was great. even though the breakfast was limited it was real good i plan to stay there again i would recommend this motel to my friends and family

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Lonnie J, Thanks for staying with us and posting your nice review. We are proud to deliver a higher quality guest experience than our competitors and are glad to know that you enjoyed your time with us. We value your business and appreciate your recommendation. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More

1 review
3 of 5 stars Reviewed 6 days ago NEW

Rooms were nice and clean, and the staff was friendly and helpful. Wifi didn't work any of the three nights we stayed there. Parking sucks. Not much room and it's on a hill. Had to park around back a couple of nights. Located in a sketchy neighborhood, so I wouldn't walk around there too late at night. Nonetheless, it's only... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Jacob L, I am truly sorry to learn of your disappointment with us during your recent stay and apologize for any discomfort you experienced here. Our goal is to provide all guests with excellent service and accommodations and we take it very seriously when find that we have fallen short. We value all guest feedback and appreciate that you... More

Fargo, United States
1 review
5 of 5 stars Reviewed 1 week ago

Me and my family stayed here the night of the 12th and the 13th. I booked my room through Expedia.com. I thought my rate was going to be $201.00 total. It came out to $213.00 and I got a little frustrated. The front desk staff was amazing. The two ladies working the desk took that tax off that Expedia didn't... More

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Lonnie J, Thanks so much for taking the time to post your detailed review about your recent stay with us. It’s guests like you that make our jobs of providing excellent service and accommodations very rewarding. We really appreciate your compliments which I will share with our team so they know their efforts are recognized and appreciated. We look... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Musty, smelly, small room which is barely accessible because it's little hallway is a little wider than the aisle boarding aircraft and you have to carry your luggage in front of you the same way. Didn't realize that the "double" was a small hard bed ( sore and tired the next day from rock hard mattress) and I can't recall... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Dan B, I am sorry you were unhappy with your recent stay with us and apologize for the disappointment, discomfort and inconvenience you experienced here. We take all feedback seriously, and sincerely regret that we did not meet your expectations. . If you would like to discuss this further and give us an opportunity to make amends, please contact... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel was just OK. Pillows were tiny. We had five of them but all tiny. Very old motel! Trip advisor didn't include the tax for the second day so I wasn't happy about that. So it was 14$ more than we were quoted and I thought it was 2 much $ to start with.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear quentinlj, Thank you for posting comments about your recent stay with us. I'm sorry you were unhappy with the pillows in your room and apologize for the discomfort you experienced. Our pricing is in line with similar properties in this area and we feel that we offer good value given our central location and facilities. However, in your case... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Traveled to Duluth for Howling Moon Music Fest and stayed here for 2 nights. This is a great motel for the price, within walking distance of so many great places. Staff was extremely friendly and accommodating. I stay here again in a heartbeat and recommend to anyone traveling to Duluth on a budget.

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Jenna K, Thanks for posting your wonderful comments about our hotel. We value all guest feedback, and it's especially gratifying when it is as positive as yours. We value your business and appreciate your compliments and recommendation. We look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More

Missouri
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

It was a mother/daughter trip to the North Shore and we decided to stop in Duluth to go to Canal Park. This hotel is located in a bad area of the city and we felt unsafe as soon as we pulled in. We were given a room on the 2nd floor and was told the 2nd floor parking is located... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear KansasCityMissouri, I am very sorry you were uncomfortable here and decided not to stay with us during your recent visit to Duluth. Guest safety and comfort are top priorities for us and we take these responsibilities very seriously. We value all guest feedback and sincerely regret that we did not meet your expectations. I hope you and your daughter... More

Cass Lake, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Service is good, however the breakfast area is small with limited seating. The location of the hotel is convenient to downtown Duluth. Coffee and fruit is available 24 hours, however there are no snack vending machines, only beverage.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Priscilla F, Thanks for posting comments about your recent stay with us. I'm sorry you were unhappy with our breakfast area and lack of snack vending machines, and offer my apologies for any discomfort or inconvenience you experienced. I'm glad you were happy with our service and appreciate that you mentioned it in your review. I hope you will... More

Lansing, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

At first glance I was nervous about this hotel, I'd read the reviews that it was in a bad neighborhood but once we pulled into the extremely awkward parking lot and got into our room my worries diminished. The neighborhood was on the slightly rough side, but by no means seemed "bad". Laundry services were very much appreciated and the... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Nicole W, Thanks for not letting your first impression make you change your mind about staying with us. Guest comfort and safety are top priorities for us and we take these responsibilities very seriously. I'm glad you were satisfied with the accommodations and apologize for the lack of pool. We do have fridges and microwaves available on request and... More

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Additional Information about BEST WESTERN Downtown Motel

Address: 131 West Second Street, Duluth, MN 55802
Phone Number:
Location: United States > Minnesota > Duluth
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Downtown Motel 2*
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Also Known As:
Best Western Downtown Hotel Duluth
Duluth Best Western
Best Western Duluth

21 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Class
Number of rooms
45

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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