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All 32 Duluth hotels

BEST WESTERN Downtown Motel

2.0 of 5 Hotel   |   131 West Second Street, Duluth, MN 55802
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49%
Ranked #21 of 32 hotels in Duluth
A recent review
3 of 5 stars reviewed 5 days ago
Priscilla F Cass Lake, United States
  • Reviews (122)
  • Photos (21)
  • Amenities
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  • Room tips (17)
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122 people have reviewed this hotel

Traveler rating
    24
    33
    33
    16
    16
See reviews for
26
36
16
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Cass Lake, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Service is good, however the breakfast area is small with limited seating. The location of the hotel is convenient to downtown Duluth. Coffee and fruit is available 24 hours, however there are no snack vending machines, only beverage.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Priscilla F, Thanks for posting comments about your recent stay with us. I'm sorry you were unhappy with our breakfast area and lack of snack vending machines, and offer my apologies for any discomfort or inconvenience you experienced. I'm glad you were happy with our service and appreciate that you mentioned it in your review. I hope you will... More

Lansing, Michigan
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

At first glance I was nervous about this hotel, I'd read the reviews that it was in a bad neighborhood but once we pulled into the extremely awkward parking lot and got into our room my worries diminished. The neighborhood was on the slightly rough side, but by no means seemed "bad". Laundry services were very much appreciated and the... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Nicole W, Thanks for not letting your first impression make you change your mind about staying with us. Guest comfort and safety are top priorities for us and we take these responsibilities very seriously. I'm glad you were satisfied with the accommodations and apologize for the lack of pool. We do have fridges and microwaves available on request and... More

Deephaven, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel is very economical, yet offers a great stay. The rooms are clean and comfortable. Front desk staff has always been friendly and helpful. Location is close enough to the local attractions so that you can walk and enjoy the city sights of Duluth. The complimentary breakfast is simple but enough of a choose to help one start the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Robert J, Thanks for coming back to stay with us and posting another great review. I'm glad you know you can count on us to deliver great service and accommodations, and we really appreciate your compliments. We value your business and your feedback and look forward to serving you here again. Sincerely, Ken Jacobs Guest Relations More

Breezy Point, Minnesota
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

With Canal Park lodging insistent on a two night minimum stay, we chose this motel for the walk able distance to the DECC and Symphony Hall for the production of Les Miserables on a Saturday night. If it rained, we were only one block from the skywalk, but the evening was so beautiful, we walked outside instead of the enclosed... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear nannerjammer, Thanks for staying with us and posting your nice review. We know you have a lot of hotels to choose from and we're happy that you were pleased with the service and accommodations we provide, and that you found us to be a good value. I hope we can serve you here again. Sincerely, Ken Jacobs Guest Relations More

San Antonio, Texas
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is not in a great part of town. It was not clean and room smelled bad. Questionable staff at the front desk at night. The night clerk had some really "special" friends hanging out with her. We were put in a room next door to the laundry, which was very loud. Internet never worked inspite of supposedly being reset.... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear J0yce98, I am very sorry you were unhappy with the service and accommodations we provided and offer my apologies for any discomfort or inconvenience you experienced here. We want our guests to be met with a well-trained staff that puts guest comfort and satisfaction before everything else. I am sorry if this was not your experience. You can be... More

Mankato, Minnesota
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We had a very unpleasant stay at Best Western Downtown Motel and would never ever recommend this facility to anyone!! We had major issues with our key cards and the general door knob and lock on the motel room. We had items STOLEN from our room!!!! The Manager that we informed was more concerned about her housekeeper's repuatation than what... More

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Jennifer R, As we stated in our response to your review on Yelp, we are sorry for the difficulties you experienced here and have been in touch with you personally to make amends. We want all our guests to be happy they decided to stay with us and take it very seriously when we fail to deliver and excellent... More

Moorhead, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

The exterior of the hotel is not attractive at all and parking is cumbersome. However, the room was a pleasant surprise. Very clean, comfortable beds and good bathroom and shower. New tv. Spotty Wi-Fi but I did make them aware of it and they said they were working on it. Breakfast was very basic but ok. Cannot see Lake Superior... More

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Steven C, Thank you for taking the time to write and submit a review of our hotel. It is our goal to provide our guests with the utmost in service, comfort, cleanliness, value and facilities, and I am glad we exceeded your expectations. We appreciate your business and your feedback and look forward to welcoming you back on a... More

Cold Spring, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Best Western is a great choice for a hotel if you don't need all of the extra bells and whistles. Clean, Comfortable, all the basics are covered plus breakfast, free wi fi, Ironing board/iron and blow dryer, and mini fridge.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Jennifer E, Thanks so much for returning to us and for sharing your comments. It’s guests like you that make our jobs of providing excellent service and accommodations very rewarding. We really appreciate your recommendation and look forward to welcoming you back and serving you here again. Sincerely, Ken Jacobs Guest Relations More

Thunder Bay, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This place is a great and cheap place to stay! When we checked into the room we got a courtesy call to ensure our room was perfect. We needed a cot, no issues there it was brought up promptly. Free breakfast in the morning, nothing fancy but its great! People don't know about the additional parking up in the back... More

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear TBaytrippin, Thank you for staying with us and posting your excellent comments. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. It's always nice to receive compliments from happy guests, and I will share your remarks with the rest of our team here. I hope we can serve you here again.... More

Courtenay, United States
1 review
3 of 5 stars Reviewed June 27, 2014

I was in Duluth for Grandma's Marathon, along with thousands of other people from across the country. I think it's sad that hotel/motels (not just Best Western) find it necessary to inflate there prices by 100% because they know rooms will be in short supply. This is price gouging at its worst.

Review collected in partnership with Best Western

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at BEST WESTERN Downtown Motel, responded to this review

Dear Kerry W, Price gouging is a pejorative term used when sellers inflate prices due to natural disaster or other crisis when the goods or services are in short supply. It implies extortion or coercion. Increasing rates at hotels that are close and convenient to special events is a fair business practice. Guests are able to decide how much to... More

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Additional Information about BEST WESTERN Downtown Motel

Address: 131 West Second Street, Duluth, MN 55802
Phone Number:
Location: United States > Minnesota > Duluth
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Downtown Motel 2*
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Also Known As:
Best Western Downtown Hotel Duluth
Duluth Best Western
Best Western Duluth

21 photos of this hotel

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Class
Number of rooms
45

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