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Edgewater Hotel & Waterpark

2400 London Road, Duluth, MN 55812
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Edgewater Hotel & Waterpark
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Edgewater Hotel & Waterpark
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441 Reviews from our TripAdvisor Community

Traveler rating
    159
    139
    67
    48
    28
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294
28
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
  • All months
    (441)
  • Mar-May only
    (123)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (81)
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    (95)
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Little Falls, Minnesota
Level Contributor
5 reviews
2 of 5 stars Reviewed 3 days ago NEW

Upon arrival walking to our room we noticed a locker room type odor.... at this point I still had hope. Upon entering our room, all hopes were shattered. There was mildew in the shower, greasy fingerprints on the cupboard, the bed was questionable. The bedding had all seen better days. The furniture was extremely battered. The bunks in our tiki... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear Samantha T, I am truly sorry you were disappointed with us and apologize for all the frustration and hassle we caused. It is clear we were not operating up to our usual standards of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and... More 

Stillwater, MN
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I'm not surprised by the mixed review this hotel receives. Depending on your reason for staying you may have differing opinions. Also, some rooms seem to be nicer than others - I'm guessing that's reflected in the pricing. I've always thought the rates very reasonable. It's a great family hotel! I have stayed here many times and like the comforting... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear LisaK5763, Thank you very much for sharing your comments about your many visits with us. You, and guests like you, make our jobs of providing the best in service, accommodations, amenities and facilities very rewarding. We really appreciate your compliments and look forward to serving you and your family here many more times. Sincerely, Ken Jacobs Guest Relations More 

Duluth, Minnesota
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

It's been 2 years since I have stayed here...I'm the type to happily pay for anything as long as it's worth it & if it's not...I don't do it again. I will NOT do this again. I'm far from high maintenance but for the money you spend....you should at least get a clean room, that locks. Do not stay in... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear freedom2fly247, I am truly sorry for the disappointment and discomfort you experienced here and offer my sincere apologies that we didn't do a better job of demonstrating our commitment to guest satisfaction. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. We do... More 

Eagan, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

They jack up the prices to a ridiculous amount ($500 per night for a 2 bedroom suite) and then when my daughter broke her leg and couldn't run in the marathon they would not let us cancel the reservation with a 2 week notice. The room was nothing spectacular, was dated and couldn't even see the lake - the view... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear Dawn M, I am truly sorry for all the frustration and hassle we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation.We value... More 

Hutchinson, Minnesota
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was staying here for 4 days with my wife and four year old son. First off: make no mistake, this is not a new hotel. The place is showing its age. Some of the maintenance is lacking and many of the rooms I saw could use new carpeting. I was in two rooms for my stay. The first one... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear Corey Z, Thanks for staying with us and posting your detailed review. I'm sorry about the screen and AC problem you had and that you were happy with the resolution when you brought it to our attention. Hannah is terrific and I'll be sure she receives the positive recognition she deserves for being mentioned here by you. I hope... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

171.00 and I have to change my own sheets and vacuum! !..never again will I stay at this motel. ..the old style motel 6 are cleaner than these rooms and I travel all of usa and Canada. .yes that's how bad it is

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear paulette j, Thank you for taking the time to write and submit comments about your recent stay with us. I am very sorry to learn of the problems you encountered in your room and hope you will accept my sincere apologies for the frustration and discomfort you experienced. We would like to discuss this further with us and hope... More 

Superior, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

Edgewater is a great place to stay, there is something for everyone! A lounge, arcade, and restaurants on site. Even the water park has a variety, from the whirlpool and lazy river to waterslides and a tiny tot area. There is an outdoor pool and hot tub as well. Everything is clean and well maintained, the rooms are comfortable and... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear Bryan B, Thanks so much for sharing your comments about your recent stay with us. We strive to give all our guests the best in service and accommodations and are glad to know you enjoyed your time here. We appreciate your compliments and hope you will let us serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Thunder Bay, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good hotel to take kids to, for the waterpark/arcade/miniput/playground. Rooms are pricey for what you get and need renovations. Breakfast is cheap, and is ok. I was impressed with the staff, who were friendly,the life guards were very attentive in pool area. Appreciated that the rooms had a small fridge, but would of liked to have a microwave also.

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear 424Juanita, Thanks for staying with us and posting your comments. We value your business apologize that you felt the price was too high and that you did not receive good value. We want all our guests to be happy they decided to stay with us and to receive excellent service and accommodations. We take it very seriously when we... More 

Beaver Bay, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I have usually stayed here when we have early morning appointments at the hospital or clinic. I have stayed here twice when my husband has been in the hospital and I am too tired to drive an hour or so more home and then have to repeat the trip in the morning. I have always found the... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear 51amanda, Thanks for choosing our hotel during your recent trip to Duluth. Guest safety and comfort are our top priorities, and we take these responsibilities very seriously. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We appreciate your compliments and your business and look forward... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed over Memorial weekend. Place was way to get to and great location. Facilities were clean and really nice. Great heated outdoor pool and hot tub viewing the lake. Indoor Waterpark was nice and clean. Rooms were clean. We had an issue with our power a couple nights and they were very accommodating considering no maintenance on site at... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Edgewater Hotel & Waterpark, responded to this review

Dear TraciL36, Thank you very much for choosing our hotel and posting your nice review and rating about your stay with us. We value all guest feedback and it is always gratifying when it is as positive as yours. We appreciate your recommendation and look forward to and welcome the opportunity to serve you again. Sincerely, Ken Jacobs Guest Relations More 

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Amenities (67)
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Double Queen Standard Room Tiki Tower (43)
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Pool (21)
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Studio Suite Tiki Tower (44)
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The Hotel (47)
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Two Room Suite Lake View (59)
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Waterpark View Suite Tiki Tower (43)

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