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All 4 Chaska hotels

GrandStay Hotel & Suites Chaska

2.5 of 5 Hotel   |   1 River Bend Place, Chaska, MN 55318-3302 (Formerly Best Western)
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69%
Ranked #2 of 4 hotels in Chaska
A recent review
5 of 5 stars reviewed 2 weeks ago
k_77m Osakis
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96 people have reviewed this hotel

Traveler rating
    44
    23
    11
    5
    13
See reviews for
44
8
8
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Osakis
2 reviews
5 of 5 stars Reviewed 2 weeks ago

With a large family and children of varying ages, it is difficult for us to find a hotel that will accommodate all of us. We found that at this hotel. All of the staff we so friendly and greeted us all throughout our vacation. The manager was so professional and friendly, she approached us on numerous occasions during our stay... More

Was this review helpful? Yes
Chaska, Minnesota
1 review
5 of 5 stars Reviewed 3 weeks ago

This is the best place ever. We come here every year for the Ren Festival. They are always polite and courteous at the front desk and the shuttle service is wonderful. It has a nice pool and a great seating area outdoors. The breakfast is wonderful, waffles and other hot entries. What more can a person want?

Was this review helpful? Yes
Saint Cloud, Minnesota
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This hotel has dark rooms with not enough lighting. It is definitely showing wear cigarette burns in the drapes(non smoking hotel) and other wear items. Service is fair at best, workers not friendly and they don't have enough pillows in the hotel. The beds are hard and some of the heating/cooling systems don't match room design. We won't be back.

Was this review helpful? Yes
Alexandria, Minnesota
1 review
5 of 5 stars Reviewed 5 weeks ago

My family and I recently stayed at the Grand Stay Hotel in Chaska and we were Rey pleased with the accomadations. The staff at the hotel were extremely pleasent and helpful, the rooms were very clean and comfortable. I would recommend this hotel for anyone who's staying in that area. I will aboslutely book this hotel the next time we... More

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Maple Grove, Minnesota
1 review
5 of 5 stars Reviewed August 7, 2014

My husband and I were in town to visit some family in the area and we stayed at the GrandStay for the weekend. Clean hotel and room, very friendly and knowledgeable staff, and we had delicious cinnamon waffles for breakfast! Overall a very satisfying visit. We will definitely be back!

Was this review helpful? Yes
Marshall, Minnesota
2 reviews
5 of 5 stars Reviewed August 5, 2014

I have stayed in many hotels due to my work, but only a few stand out as a great service and value. Grandstay Chaska has really earned it's name!!! I have held meetings,conducted interviews and have just stayed for leisure and grandstay works well for all occations

Was this review helpful? Yes
Heather M, General Manager at GrandStay Hotel & Suites Chaska, responded to this review

Thank you for your positive feedback! We're happy we're able to meet all your needs while visiting Chaska, and we enjoy having you as a guest. See you next time! More

Northwest Chicago Suburb
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed July 21, 2014

I stayed at this property for 3 nights and was appalled by how dirty and poorly managed this place was. The planters by the elevators were filled with cigarette butts and straws, the trashcans were overflowing just outside the lobby to greet you, the patio was strewn with dead leaves, the hallway carpeting was dirty and stained and the overall... More

Was this review helpful? Yes
Heather M, General Manager at GrandStay Hotel & Suites Chaska, responded to this review

Thank you for writing a review. I appreciate your feedback and am so sorry to hear of the inconveniences you experienced during your recent stay with us. We are taking the appropriate steps to ensure all our guests enjoy their stay at our hotel, and I hope you'll give us another chance to serve you in the future. More

1 review
5 of 5 stars Reviewed July 18, 2014

Staying at the GrandStay Hotel was an experience I will forever remember. The staff was helpful and extremely welcoming. My questions were answered and I felt like more than a guest; I felt like a real person not an inconvenience. Besides being extremely helpful the entire staff was very friendly and kind. I was impressed with cleanliness of the building... More

Was this review helpful? Yes
Heather M, General Manager at GrandStay Hotel & Suites Chaska, responded to this review

Thank you for writing a review and for your feedback. We appreciate your loyalty and are happy to hear you enjoyed your stay! More

Branson, Missouri, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 15, 2014

We arrived on the South Side of the Minnesota River Bridge, 100o Yards from the Hotel. Bridge Closed due to high river. Never a word of this when I reconfirmed the evening before. We Spent an hour going around. When we arrived at the hotel we were given a room on the 3rd Floor. My wife and I are partially... More

Was this review helpful? Yes
Heather M, Manager at GrandStay Hotel & Suites Chaska, responded to this review

Dear Guest, I would like to once again apologize for the inconveniences you experienced. We do have a unique layout with our hotel and unfortunately the issues caused by the heavy rainfall were out of our control. I'm sorry guest services did not inform you of the bridge closure when you called, and we will be sure to address that... More

Scottsdale
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed July 6, 2014

We stayed here with a wedding party. The river was flooded and we were unable to cross to the hotel. What does a smart person try? Correct .... call the hotel and ask. Unfortunately, the entire place was so understaffed they made no attempt to answer the phone despite multiple calls. Elevator was out due to flooding ... hmmm ...... More

Was this review helpful? Yes
Heather M, Manager at GrandStay Hotel & Suites Chaska, responded to this review

Dear Guest, I'm sorry to hear about the inconveniences you experienced during your stay. We do have representatives answering our phones every day, and I apologize yours remained unanswered. I'm going to check into our phone system to make sure everything is working properly, and also address to the guest service staff how important it is to pick up every... More

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Additional Information about GrandStay Hotel & Suites Chaska

Address: 1 River Bend Place, Chaska, MN 55318-3302 (Formerly Best Western)
Phone Number:
Location: United States > Minnesota > Chaska
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Hotel & Suites Chaska 2.5*
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Also Known As:
Best Western Chaska
Chaska Best Western

41 photos of this hotel

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Room/suite (14)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
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Number of rooms
82

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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