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All 4 Chaska hotels

GrandStay Hotel & Suites Chaska

2.5 of 5 Hotel   |   1 River Bend Place, Chaska, MN 55318-3302 (Formerly Best Western)
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68%
Ranked #2 of 4 hotels in Chaska
A recent review
5 of 5 stars reviewed 1 week ago
Kaela P
  • Overview
  • Reviews (90)
  • Photos (41)
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  • Room tips (4)
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90 people have reviewed this hotel

Traveler rating
    39
    23
    11
    4
    13
See reviews for
42
8
8
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Northwest Chicago Suburb
Contributor
13 reviews 13 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this property for 3 nights and was appalled by how dirty and poorly managed this place was. The planters by the elevators were filled with cigarette butts and straws, the trashcans were overflowing just outside the lobby to greet you, the patio was strewn with dead leaves, the hallway carpeting was dirty and stained and the overall... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

Staying at the GrandStay Hotel was an experience I will forever remember. The staff was helpful and extremely welcoming. My questions were answered and I felt like more than a guest; I felt like a real person not an inconvenience. Besides being extremely helpful the entire staff was very friendly and kind. I was impressed with cleanliness of the building... More

Was this review helpful? Yes
Branson, Missouri, United States
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived on the South Side of the Minnesota River Bridge, 100o Yards from the Hotel. Bridge Closed due to high river. Never a word of this when I reconfirmed the evening before. We Spent an hour going around. When we arrived at the hotel we were given a room on the 3rd Floor. My wife and I are partially... More

Was this review helpful? Yes
Heather M, Manager at GrandStay Hotel & Suites Chaska, responded to this review

Dear Guest, I would like to once again apologize for the inconveniences you experienced. We do have a unique layout with our hotel and unfortunately the issues caused by the heavy rainfall were out of our control. I'm sorry guest services did not inform you of the bridge closure when you called, and we will be sure to address that... More

Scottsdale
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed here with a wedding party. The river was flooded and we were unable to cross to the hotel. What does a smart person try? Correct .... call the hotel and ask. Unfortunately, the entire place was so understaffed they made no attempt to answer the phone despite multiple calls. Elevator was out due to flooding ... hmmm ...... More

Was this review helpful? Yes
Heather M, Manager at GrandStay Hotel & Suites Chaska, responded to this review

Dear Guest, I'm sorry to hear about the inconveniences you experienced during your stay. We do have representatives answering our phones every day, and I apologize yours remained unanswered. I'm going to check into our phone system to make sure everything is working properly, and also address to the guest service staff how important it is to pick up every... More

Inver Grove Hei
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 23, 2014

When I arrived the wait was excessive. When I got to the desk to check in the attendant asked because I was alone, if I could switch rooms with the (complaining lady) guest who had just checked in because it would work better for them. I only responded, what is in it for me, and I guess she took this... More

Was this review helpful? Yes 1
Winona, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 29, 2014

I have been going to this hotel for over 18 months for business. I would have continued, however they are no longer a Best Western. In the time span that I was there, the only recurring issue I ran into was spotty internet connections, otherwise, it's a great hotel with friendly staff.

Review collected in partnership with Best Western

Was this review helpful? Yes 3
Heather M, Manager at GrandStay Hotel & Suites Chaska, responded to this review

Dear Brandon, We miss having you as our guest! We will be happy to set you up with our new rewards program, Grand Returns. For every 10 night stays, you earn a $40 gift card of your choice! Please call me or email me at chaska@grandstay.net to set this up. I hope we will see you again soon! More

Weyburn, Canada
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed May 28, 2014

We stayed here for a school trip with 178 kids, 20 chaperones, 2 teachers. From the outside it looks like a very nice place. The furnishings are fairly modern and the pool area is sufficient. There is a fairly large breakfast area which has al that you need to start the day. There are a few rooms that are a... More

Was this review helpful? Yes 1
Fargo ND, United States
1 review
5 of 5 stars Reviewed March 10, 2014

Loved everything about this hotel except the pillows on the bed. The rooms are updated, the staff is excellent, the place is very clean. Love eating at the Old Fashion Malt Shop that is connected to the hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes
chaska
1 review
5 of 5 stars Reviewed March 5, 2014

I had a very pleasurable stay at this hotel. the employees that I came in contact with were all wonderful friendly people and I feel went above and beyond to make my stay the best it could be.breakfast they offered was great, lots to choose from. pool and hot tub were so relaxing. will for sure stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
American in Istanbul
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 18, 2014

Located near the heart of Chaska's quaint downtown is the Chaska Brothel disguised as a Best Western Hotel. I was in Chaska for a volleyball tournament weekend with others parents from our team. The tournament was played at the local high school located about 5 miles from the hotel. I was attracted because of the location and reasonable price. I... More

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Heather M, General Manager at GrandStay Hotel & Suites Chaska, responded to this review

Thank you for writing your review. I'd like to again apologize for the wedding party getting out of control that weekend you were here. This is the first I've heard about a plow being in our parking lot at 11pm and I will be sure to contact our plow company about that. We cannot, however, control what the city does... More

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Additional Information about GrandStay Hotel & Suites Chaska

Address: 1 River Bend Place, Chaska, MN 55318-3302 (Formerly Best Western)
Phone Number:
Location: United States > Minnesota > Chaska
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — GrandStay Hotel & Suites Chaska 2.5*
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Also Known As:
Best Western Chaska
Chaska Best Western

41 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
82

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