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Palace Casino & Hotel

6280 Upper Cass Frontage Rd NW, Cass Lake, MN 56633
Palace Casino & Hotel
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15 reviews from our community

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Traveler rating
    6
    4
    2
    1
    2
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4
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3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Owatonna, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed a Thursday night. Upon check-in, the desk clerk was very friendly and welcoming. There was a promotional offer on that was not when I booked and my rate was changed to the promotion without my asking saving me dollars and allowing for more casino play. The room was updated, clean and roomy. The casino was well lit and offered... More 

Was this review helpful? Yes 1
Albert Lea, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 1, 2014

clean udated rooms very nice!!quiet at night, great food and perfect price..staff was really helpful in every way and was really nice and friendly.No problems with anything..casino was really fun..I will stay again when i travel back up north again. Every one made me feel like i known them for years and felt so welcome to stay with them..(EXCELLENT JOB!!!... More 

Was this review helpful? Yes 3
Wells, MN
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed August 19, 2014

We stayed a Friday and Saturday night at the Palace. Checkin was quick and the staff very friendly. The King size - non smoking room was very spacious, clean and comfortable. We were located at the end of a hallway on the main floor so it was very quiet. We breezed through the casino on Saturday night - just be... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 7, 2014

Worst hotel experience ever. First room smelled like mold and mildew so we were given a different room. That room had dirty women's underwear under the pillow. When I used the toilet, the seat wasn't even connected. It was a joke of a place to stay.

Was this review helpful? Yes 3

Travelers are raving about these Cass Lake hotels

Saskatchewan
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed September 15, 2013 via mobile

On a cross country road trip, we were directed here when other locations in the area were full. Not at all interested in the casino, but found the room clean and the bed comfortable. The soaps and toiletries are luxurious too, something I've found in band-run facilities. The best thing was how quiet it was. I've never had such a... More 

Was this review helpful? Yes 1
Santa Barbara, California
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 5, 2013 via mobile

Spent the night at this hotel while doing a tour through MN. The room had been updated with new paint, carpet, furniture and bedding, so everything was really nice. We found the the staff to be very friendly. They give you $5.00 casino play & & 2.00 food discount (each) for staying at the hotel. The casino is really small... More 

Was this review helpful? Yes 2
Oslo,MN
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 19, 2013

I travel the area a great deal on business and have found this to be a three star experience for a really good price. The entire property is clean and fresh and the beds are comfortable with abundant pillows. But the welcoming staff sealed the deal for me.

Was this review helpful? Yes 1
Cambridge, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 6, 2013

Ive stayed with the palace a few times on and off throughout the years everytime i have come back it just keeps getting better and better the staff are excellent here they make you feel welcome and accomidated I cant wait to go back in a few months and stay in one of the newly renovated rooms!! Love staying here!!

Was this review helpful? Yes 1
Owatonna, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 6, 2013

I decided to stay at The Palace Hotel because rooms in Bemidji were all booked. When i arrived I was greeted by the front desk staff and given an option at the few room types. Customer service was excellent and I was satisfied. The lobby looked neat and there was a refreshing smell over the smoke smell. I recommend you... More 

Was this review helpful? Yes 2
Willmar, Minnesota
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 15, 2013

The staff was excellent and the rooms were very clean. The food in the restaurant was excellent both times I have stayed here. I only have a couple negatives, and that may change as they continue to update the rooms. The beds are uncomfortable,very hard, and even though I was in a non-smoking room, I could still detect a smoke... More 

Was this review helpful? Yes 1
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