We booked a suite for my 4 kids and I, the term "suite" was a joke. The room was no bigger than a regular room with a fold-out couch stuffed in the corner. The first thing we noticed was that our room door had a big crack in it as if someone had tried to break in. The lighting in... more

Rooms: Damp & smelly. The beds were uncomfortable. The sheets were dirty. We had to sort through all 5 pillows in the room to find 2 clean pillow cases. Restaurant: Awful, unless you like no-service, bad coffee in paper cups and powdered eggs. (for $9.95 pp) Water Park: Dirty & messy. Many of the water features for the little kids... more

I too, was worried after I read the reviews. I actually was looking up alternative hotels on our drive just in case it was as awful as the reviews I was reading. I was pleasantly surprised when we arrived. Check in was a bit slow, but we find that at almost all the hotels we go to. The staff at... more

I already booked not reading the reviews, so after i read them I was screwed. (I thought) Well I am so glad we went. When we got there I was going to nit pick at everything. I couldnt find anything that was noticable. Im a neat/germ freak, our room was clean. We had a poolside room, so many people have... more

Spent 1 night here on the weekend. Check- in went well and was quick. The staff were prompt but not overlly friendly. We had 2 rooms. One was great the other just so-so. Ours was clean and the beds were comfortable. Pillowtop mattress and the pillows were fine. The other the beds were harder and very uncomfortable plus it was... more

From the moment that we walked in the door I was disappointed with Grand Rios/Ramada. The customer service is HORRIBLE! The staff is very rude and not willing to help in anyway. Very snoty attitudes. Furthermore, the service in the hotel grille is also not worth the time. We waited for well over 10 minutes just to place an order... more

I read the other reveiws the night before our stay at Grand Rios and was alittle concerned. I personally work in the costumer service field and it is somewhat a thankless job. I know people expect way too much for little or nothing.With that ,we set out for our night at Grand Rios. We arrived early so we could check... more

This is actually a Ramada hotel. It's obvious the waterpark and restaurants were added on quite a bit later than the original hotel was built. The rooms are small and dark, the hallways long and convoluted and really, really cold - not fun when you're going down the hallways in wet swimsuits. The room itself was not nice. The carpet... more

Upon check-in, there were six others in front of me, and there was one staff member assisting everyone. There were two other staff members visible, and didn't acknowledge the others in line or offer to assist. 20 minutes later, I was assisted. The hotel did not have my reservation on file, but when I presented my confirmation number, I was... more