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Extended Stay America - Minneapolis - Brooklyn Center

2.5 of 5
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2701 Freeway Boulevard, Brooklyn Center, MN 55430
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Extended Stay America - Minneapolis - Brooklyn Center
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A recent review
5 of 5 stars Reviewed May 27, 2015
Terry F
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45 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Dallas, Texas
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Very displeased with the service and the entire property within a full 30 mins of checking in and then checking out of this hotel. Upon checking into the hotel, i waited 30 mins before I was assisted. After being checked in, i went to check out the room. Inside of the room, there was a foul smell ( stale bologna... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that you were not satisfied with your stay and for the unpleasant staff experience. Your comments were reviewed by the staff, and we are taking the necessary actions to make sure your experience is not repeated. I really appreciate you bringing this to our attention, we strive... More 

Plymouth, Minnesota
1 review
1 of 5 stars Reviewed 2 weeks ago

The lobby was cheap and messy. The staff took about 10 minutes to wait on us and very unprofessional. The hallways were dark and dirty. Once we entered our room, we walked into the kitchenette which was bare, dirty, and old. The whole room was disgusting from the walls to the carpet. Even the curtains were dirty and wrinkled. We... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that you were not satisfied and did not stay with us. Your comments were reviewed by the staff, and we are taking the necessary actions to make sure your experience is not repeated. I really appreciate you bringing this to our attention, we strive to provide excellent... More 

Travelers are raving about these Brooklyn Center hotels

2 reviews
1 of 5 stars Reviewed 4 weeks ago

Hookers in the parking lot, smell of weed in the halls, and to top if off kids running up and down the halls pulling fire alarms at 4:30 in the morning and no one knows how to reset the alarms....been sitting outside for over an hour, alarm blaring and now it's raining.....wonderful stay!!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the alarms going off at 4:30 in the morning is truly regrettable. We are very sorry for your experience. To prevent this from happening again, our team is going through additional training and coaching on security procedures. Our team is committed to satisfying our guests, so... More 

Albany, Georgia
1 review
1 of 5 stars Reviewed May 30, 2015

Rude!!! I have never heard staff talk about the customers who are allowing you to keep your job because we are staying in your hotel!!! The 1st who needs to sign up is the manager Tammy.. Room paid for but can't check in because NO rooms are clean, then I had to play musical rooms... The cleaning staff is sitting... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed May 27, 2015

The staff is very nice and the Manager will go above and beyond to make sure your stay is comfortable. Not only that but the staff provides sufficient room service and restocking supplies. The also just updated some of there rooms with new furniture. I would definitely recommend staying at this hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you taking the time to write such a great review. I'm thrilled that our staff provided a sufficient room for you and that you enjoyed the new furniture in our rooms. I truly appreciate your kind comments about our staff and the customer service they provided. Thank you again for your kind words. The staff and I would... More 

Brooklyn Center, Minnesota
1 review
5 of 5 stars Reviewed March 24, 2015

We have been here for over a month and I love it here. I have never had a better experience at any other hotel ever.Every person who works here has such a good personality and are helpfull the Manager Tammy lis great and obviously knows exactly what she is doing. All I can say is I am happy here and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for your positive review of our property. I am proud of our staff for providing you with a comfortable stay with great customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Saint Paul, Minnesota
1 review
2 of 5 stars Reviewed February 24, 2015

Room smelled like urine, but I wasn't surprised. The bathroom had a used unwrapped tampon in the trash, gross but whatever. With the free wifi I did some homework until about 2am. went to climb in bed....pulled back the sheets to release a Really bad Urine smell... and the sheets were damp. someone had wet the bed and they just... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that the cleanliness of your room was not up to standard and that our night staff was not responsive. The experience that you described is unacceptable, and I sincerely apologize for the trouble during your stay. As the manager,... More 

Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed February 15, 2015

If hookers and blow something you look for in amenities this is your place!!! Our experience all started with the front desk clerk responding to my inquiry about how her day was going with "horrible." Not exactly a red flag, but only a preview of what was to come, When we walk in our room, my girlfriend goes to correct... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Your review for our hotel was recently brought to my attention and I wanted to take a moment to personally respond. The situation you described regarding your stay is truly regrettable. Please accept our apologies concerning the cleanliness of your room, what you described is unacceptable. We are very sorry for your experience. To uphold our company's high standards, we... More 

Cincinnati, Ohio
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed December 29, 2014

I travel extensively in my job and just spent a month living here while working in Minneapolis. The place is used by many short term workers who are in town for short periods. Housekeeping is kind of an issue. Definitely not the best I've ever seen. And very much didn't appreciate an employee walking in my room one day with... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with our housekeeping services. As well, I am very sorry to hear about that a member of our staff did not knock several times before entering your room. I will be meeting with our staff to ensure this does not... More 

1 review
1 of 5 stars Reviewed December 1, 2014

Upon arrival I was informed the Rep who booked my reservation screwed it up by giving me a room with one bed and there was no two bed room available for over a week. I called the reservation line I was told they would listen to the recorded call, get back to me and the I'd be compensated. The supervisor... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the issues you encountered with your reservation as well as the cleanliness issues you experienced. Finally, I am sorry to hear that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your... More 

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