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All 1 Brooklyn Center accommodations

Extended Stay America - Minneapolis - Brooklyn Center

2.5 of 5 Condominium   |   2701 Freeway Boulevard, Brooklyn Center, MN 55430
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Extended Stay America - Minneapolis - Brooklyn Center
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A recent review
3 of 5 stars Reviewed December 29, 2014
wraithleaderx Cincinnati, Ohio
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39 reviews from our community

Traveler rating
    14
    7
    4
    7
    7
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6
1
5
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Saint Paul, Minnesota
1 review
2 of 5 stars Reviewed 3 days ago NEW

Room smelled like urine, but I wasn't surprised. The bathroom had a used unwrapped tampon in the trash, gross but whatever. With the free wifi I did some homework until about 2am. went to climb in bed....pulled back the sheets to release a Really bad Urine smell... and the sheets were damp. someone had wet the bed and they just... More 

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Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed 1 week ago

If hookers and blow something you look for in amenities this is your place!!! Our experience all started with the front desk clerk responding to my inquiry about how her day was going with "horrible." Not exactly a red flag, but only a preview of what was to come, When we walk in our room, my girlfriend goes to correct... More 

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Cincinnati, Ohio
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 29, 2014

I travel extensively in my job and just spent a month living here while working in Minneapolis. The place is used by many short term workers who are in town for short periods. Housekeeping is kind of an issue. Definitely not the best I've ever seen. And very much didn't appreciate an employee walking in my room one day with... More 

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were not pleased with our housekeeping services. As well, I am very sorry to hear about that a member of our staff did not knock several times before entering your room. I will be meeting with our staff to ensure this does not... More 

1 review
1 of 5 stars Reviewed December 1, 2014 via mobile

Upon arrival I was informed the Rep who booked my reservation screwed it up by giving me a room with one bed and there was no two bed room available for over a week. I called the reservation line I was told they would listen to the recorded call, get back to me and the I'd be compensated. The supervisor... More 

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize for the issues you encountered with your reservation as well as the cleanliness issues you experienced. Finally, I am sorry to hear that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your... More 

1 review
2 of 5 stars Reviewed September 15, 2014

going on the website does not do any justice to what the Rooms actually look like. It's not as big as it shows, the rooms are very smelly and dirty and the housekeeping staff has plenty of negative attitude...

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your room had cleanliness issues and an unpleasant odor, and that you received such poor service from our staff. Your comments were reviewed by the staff, and I we will be conducting more training to make sure your experience is not... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 11, 2014

Cheap rates, but you get what you paid for. We reserved a non-smoking room on the second floor. Everything in the hotel smelled like smoke - the elevator, the hallway, the front entryway. The linens seemed clean, however you could smell hair grease from the pillow through the pillow cases. The manager was nice, but unfortunately this was not enough... More 

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear that our hotel had a smoke odor during your stay. Your comments were reviewed by the staff, and we will be working to inform all guests of our policies to make sure our non-smoking areas stay smoke free so that this does not happen again. I... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 6, 2014

The first night I had to request ftToilet tissue and Kleenex. The roll had six sheets on it and there was two sheets of Kleenex in the box and the mirror in the bathroom was very foggy. The stairway was filthy, so if you prefer walking up the stairs over an elevator. Take the elevator! The customer service was good,... More 

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Thank you for taking the time to write a review of your stay. We are glad that our staff provided you with quality service; however, we are disappointed to hear that your room was not stocked properly and that our stairway was not cleaned thoroughly. We will work with our housekeeping staff to ensure our rooms are stocked properly and... More 

1 review
4 of 5 stars Reviewed August 31, 2014

They don't have a great free breakfast. But it was nice to cook my own meals. To have a normal size fridge. The direct TV went down during a rain storm. I was on 3rd floor it took awhile for hot water for a shower but it had real good pressure. Overall would stay again for the price.

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Elizabeth - Thank you for taking the time to write a review. We are sorry for the inconvenience you experienced during the storm; however, we are glad that you found us to be a good value and enjoyed your fully equipped kitchen. Thank you again for your feedback. We do hope you will choose to stay with us again so... More 

Roberts, Montana
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

We stayed here for about 2 weeks and really enjoyed being able to do some of our own cooking. I do bring some of my own equipment even though they do the basics. Tammy, at the front desk and Paul, the maintenance man were very helpful. There were some obnoxious smells in the lobby area for one day but that... More 

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Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Phyllis - It is so rewarding to read that you enjoyed your stay with us. Thank you for your comments about our staff, especially Tammy and John. I am also glad that you liked your room, especially the kitchen. Still, please accept our apologies concerning the smell in the lobby and for the worn carpet. We are working to correct... More 

Waterloo
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed here in mid-August. Nice place to stay on a budget in NW Minneapolis area. Only downside was a rotten egg smell in the hallway to our room after checking in. Advised the front desk about the smell, but nothing came from it. Otherwise, room was quiet and no other problems.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the odor you found in our hallway. In response, our maintenance staff has worked to eliminate this smell and will continue to do so moving forward. It's also great to hear that your room was nice and quiet. Thank... More 

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Additional Information about Extended Stay America - Minneapolis - Brooklyn Center

Address: 2701 Freeway Boulevard, Brooklyn Center, MN 55430
Phone Number:
Location: United States > Minnesota > Brooklyn Center
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Minneapolis - Brooklyn Center 2.5*
Number of rooms: 1
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