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Extended Stay America - Minneapolis - Brooklyn Center

2.5 of 5
2701 Freeway Boulevard, Brooklyn Center, MN 55430
Hotel amenities
Extended Stay America - Minneapolis - Brooklyn Center
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25 reviews from our community

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Traveler rating
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Date Rating
Woodbury, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 25, 2013 via mobile

Early morning always hearing a housekeeper go off about how dirty the person left the room. I mean, it's your job to clean but keep it at a lower voice or to yourselves. I could hear it when I was in the kitchen and to me that's so unacceptable. My mom even had to go ask her to keep it... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
May 29, 2013

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize to you on behalf of our entire staff. Please know, I do not condone this type of behavior and have spoken to each member of our housekeeping staff to ensure this situation is not repeated. Still, I am disheartened to read... More

Chicago, Illinois, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed May 11, 2013

i didnt find it as a good stay. when we went there i found everything dark. there was an unpleasant smell everywhere. i found the room to be dirty. and everything seemed like it was very old. the kitchen was not clean. we had to stay more but we stayed just for a night and checked out. i seriously think... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
May 15, 2013

I appreciate you bringing your experience to our attention. The situation you described regarding an odor in the hallways and the level of cleanliness throughout the property is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team will be going through extra training, which will help to improve... More

Los Angeles, California
1 review
5 of 5 stars Reviewed May 7, 2013

This has been the best Extended Stay I have been to thus far. Most of my interactions were with Rich, she along with the rest of the hotel staff always treated me with a level of professionalism that should be a model for hotel employees everywhere. I would recommend that anyone needing to stay in the area to stay at... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
May 23, 2013

Brian - Thank you so much for posting a review of our property. I truly appreciate your comments regarding your stay. The staff and I would love to provide you with another comfortable stay in the future. More

Prairie du Chien, Wisconsin
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 6, 2013

Extended Stay America, Brooklyn Center, MN - Great Staff - Tammy, Rich and Myrick at the front desk are always smiling and cheerful. Always willing to help with information on the area. Very clean, spacious room. Marie the housekeeper and Jay what a pair. Jay has to be one of the most helpful people I have ever met. Great personality,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
May 23, 2013

The team and I appreciate your great remarks. I'm so pleased to hear that our staff was always smiling and cheerful, especially Tammy, Rich, Myrick, Marie and Jay. We are all so glad we could provide you with a "home away from home" experience while at our hotel! Thank you again for your review. We look forward to seeing you... More

Moline, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 27, 2013

Upon arrival there was a nice unpleasant odor in the hallways and in the lobby. The room could have been cleaned much better. The top of the fridge had a lot of dust on it. The bedside table was very sticky. The dishes in the cupboard had dried food stuck to them. Even the drinking glasses looked questionable to drink... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
May 20, 2013

I received a copy of your review, and wanted to take a moment to personally respond. The level of cleanliness in your room that you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am working with our housekeeping team to ensure our guest rooms are being cleaned according to our... More

1 review
2 of 5 stars Reviewed April 14, 2013 via mobile

Guest service was a poor experience I've ever had throughout all of the hotels I've stayed in. I made a reservation there and they said that my reservation had been cancel. How do a reservation been cancelled if I didn't even cancelled it? He didn't even say sorry or offer me a room either; until one of the employees told... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
April 17, 2013

Thank you for providing us with details about your stay. The situation you described regarding the canceled reservation and overall room condition is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, I will research how your reservation was canceled and ensure my team is properly trained on how to... More

Minneapolis, Minnesota
1 review
1 of 5 stars Reviewed March 29, 2013

1)When I entered the room for the first time,I see hair everwhere.Hair in Bathroom,near sink,on the towels and in the kitchen. I'm really frustrated with the hair all over the area. 2)The exhaust fan in bathroom is making hell lot of noice.I have to switch off the light in the bathroom ,opened the door and have to use the light... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
April 9, 2013

Thank you for your recent review of your stay. I sincerely apologize that we failed to provide you with a clean room. To make sure this doesn't happen again, I am personally ensuring our staff is properly trained on room inspections. I appreciate you bringing this to our attention. I hope that you will contact me directly, at eleal@extendedstay.com, should... More

Maplewood, Minnesota
1 review
3 of 5 stars Reviewed March 19, 2013

I very much like staying at the Extended Stay in Brooklyn Center, Mn. The staff there are so welcoming, friendly and accommodating. The rooms are a nice size, with a kitchen, microwave, refrigerator, coffee pot, pots, pans, silverware, dishes, cups and a stove. They have free internet, free parking and a new feature of breakfast. I stay here as often... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
March 20, 2013

Thank You for taking the time to complete a review about our location in Brooklyn Center, Minnesota. I’m happy to hear our staff here was so welcoming. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

iowa city iowa
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 18, 2013

The people who work at this hotel are conscientious and helpful. I am use to more updated Extended Stays and non smoking hotels. The policy of combining smoking and non- smoking doesn't work. You'll have no problem staying here if you are not bothered by tobacco smoke. If you have any respiratory health issues, like I do, Then book with... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
March 20, 2013

Thank you for your recent review of your stay. I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to me at eleal@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. More

Los Angeles, California
1 review
5 of 5 stars Reviewed February 28, 2013

Hello, my name is Floyd Ross i had a wonderful experence just checking in to this hotel. Upon arriving to the hotel i notice a few good changes since i last stayed here. I travel to MN frequently and often stay at this hotel. The uprades the signang and lobby were very welcoming as well as the the guy at... More

Was this review helpful? Yes
Eleal, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review
March 10, 2013

We appreciate you taking the time to write such a great review. I'm thrilled that Myrick was able to make your stay so enjoyable. Thank you for choosing Extended Stay Hotels and we hope to see you again soon! More

 
 
 
 
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Additional Information about Extended Stay America - Minneapolis - Brooklyn Center

Address: 2701 Freeway Boulevard, Brooklyn Center, MN 55430
Region: United States > Minnesota > Brooklyn Center
Amenities:
Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty lodging in Brooklyn Center
Price Range: $
Hotel Class:2.5 star (2.5*)
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Extended Stay America - Minneapolis - Brooklyn Center
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