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All 1 Brooklyn Center accommodations

Extended Stay America - Minneapolis - Brooklyn Center

2.5 of 5 Condominium   |   2701 Freeway Boulevard, Brooklyn Center, MN 55430
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A recent review
4 of 5 stars Reviewed January 9, 2014
Phyllis S Roberts, Montana
  • Overview
  • Reviews (31)
  • Photos (19)
  • Amenities
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  • Room tips (4)
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31 people have reviewed this hotel

Traveler rating
    14
    6
    3
    4
    4
See reviews for
5
Couples
0
4
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Roberts, Montana
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed January 9, 2014

We stayed here for about 2 weeks and really enjoyed being able to do some of our own cooking. I do bring some of my own equipment even though they do the basics. Tammy, at the front desk and Paul, the maintenance man were very helpful. There were some obnoxious smells in the lobby area for one day but that... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Phyllis - It is so rewarding to read that you enjoyed your stay with us. Thank you for your comments about our staff, especially Tammy and John. I am also glad that you liked your room, especially the kitchen. Still, please accept our apologies concerning the smell in the lobby and for the worn carpet. We are working to correct... More

Waterloo
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 29, 2013

Stayed here in mid-August. Nice place to stay on a budget in NW Minneapolis area. Only downside was a rotten egg smell in the hallway to our room after checking in. Advised the front desk about the smell, but nothing came from it. Otherwise, room was quiet and no other problems.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies for the odor you found in our hallway. In response, our maintenance staff has worked to eliminate this smell and will continue to do so moving forward. It's also great to hear that your room was nice and quiet. Thank... More

Brooklyn Center, Minnesota
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed October 16, 2013

Location very good, Grounds well kept, inside and out. Management is always accessible, professional, and accommodating. This has truly been a pleasurable extended stay. I would like to personally thank the entire Front Desk staff for there excellent service, The Maintenance Dept. makes everything run with ease. The Housekeeping Staff has made my stay wonderful. I truly feel at home.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Al - The staff and I read your review, and would like to thank you for writing such great comments. I am so glad that you found our hotel's grounds to be well kept and that you enjoyed the service our staff provided, especially from management, maintenance and housekeeping. I will be sure to share your comments with the entire... More

Minneapolis
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

I actually expected very little from this hotel since it was rated with 1 star. When I got there, I was a little frustrated with my reservation because I specifically said I was traveling with 2 children and needed a room with a double bed. The Asian woman was not very personable and just stated if I wanted to "upgrade"... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Tenanye - Thank you for taking the time to write a review of your stay. We sincerely apologize for the issues you incurred during check-in. But, we are pleased to read that we provided you with a very clean room and a courteous staff and that your overall stay exceeded your expectations. Thank you again for your review. We look... More

1 review
4 of 5 stars Reviewed September 14, 2013 via mobile

Rates per night could be less if staying 30 days or more and paying in advance. Price on renting house cheaper. With my situation cant sign lease closing on a home. Over all satisfied nice place to stay.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I want to thank you for taking the time to post a review for your stay. I am glad that we were able to provide you with a comfortable place to stay while closing on your new home. Still, I apologize that our rates did not meet your expectations. Please know, these are chosen based on many different factors and... More

Minneapolis, Minnesota
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 1, 2013

Location is good, but the staff is rude from the moment they check me in, with the exception of one girl who works few shifts (Asian), the lady who works night shifts and the one who works on the front desk on Monday afternoon are rude and unprofessional, the bathroom is dirty, linens and towels are used, never seen the... More

Was this review helpful? Yes 4
St Paul, MN
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 9, 2013

Everything was dirty and the staff was unprofessional. there was hair on the linens and towels. The bathroom was dirty and the whole room needed cleaning. The front desk at the main entrance is only open till 10 p.m. at night. The staff was unprofessional when we tried to check in later at 11 p.m. and we had to check... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you bringing your experience to our attention. The experience you described is unacceptable, and I sincerely apologize. I reviewed your comments regarding the cleanliness and staff professionalism with the team, and we are going to have the staff go through extra training. We continually work to improve our hotel, so I really appreciate you providing us with your... More

Woodbury, Minnesota
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 25, 2013 via mobile

Early morning always hearing a housekeeper go off about how dirty the person left the room. I mean, it's your job to clean but keep it at a lower voice or to yourselves. I could hear it when I was in the kitchen and to me that's so unacceptable. My mom even had to go ask her to keep it... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize to you on behalf of our entire staff. Please know, I do not condone this type of behavior and have spoken to each member of our housekeeping staff to ensure this situation is not repeated. Still, I am disheartened to read... More

Chicago, Illinois, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed May 11, 2013

i didnt find it as a good stay. when we went there i found everything dark. there was an unpleasant smell everywhere. i found the room to be dirty. and everything seemed like it was very old. the kitchen was not clean. we had to stay more but we stayed just for a night and checked out. i seriously think... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding an odor in the hallways and the level of cleanliness throughout the property is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team will be going through extra training, which will help to improve... More

Los Angeles, California
1 review
5 of 5 stars Reviewed May 7, 2013

This has been the best Extended Stay I have been to thus far. Most of my interactions were with Rich, she along with the rest of the hotel staff always treated me with a level of professionalism that should be a model for hotel employees everywhere. I would recommend that anyone needing to stay in the area to stay at... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Minneapolis - Brooklyn Center, responded to this review

Brian - Thank you so much for posting a review of our property. I truly appreciate your comments regarding your stay. The staff and I would love to provide you with another comfortable stay in the future. More

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Additional Information about Extended Stay America - Minneapolis - Brooklyn Center

Address: 2701 Freeway Boulevard, Brooklyn Center, MN 55430
Phone Number:
Location: United States > Minnesota > Brooklyn Center
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Minneapolis - Brooklyn Center 2.5*
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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
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1

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