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Crowne Plaza MSP Airport - Mall of America

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3 Appletree Square, Bloomington, MN 55425
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Crowne Plaza MSP Airport - Mall of America
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Crowne Plaza MSP Airport - Mall of America
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343 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Paul, MN
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Aged rooms, broken furniture, slow elevators, dead bugs in lights, parking ramp from hell. Bathroom not so bad. We asked for a suite, and we were given a meeting room with 2 Murphy beds. Great location, but that's about it. Place may be haunted by the souls of ruined vacations.

Was this review helpful? Yes 3
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Joerx2007, Thank you for taking the time to review your recent visit at the Crowne Plaza. Please accept my apologies for the difficulties you had during your stay. We always try to insure that our guests are satisfied and pleased with their visits here however in your case we obviously failed for which I apologize. If you would contact... More 

Salt Lake City, UT
Level Contributor
88 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was perfect for our one-day stop to visit friends in St. Paul, located as it is near the airport and St Paul. The shuttle service runs frequently, and our wait after calling was very short. The room was comfortable and quiet, with a view toward the Mall of America. Although we didn't have time or inclination to shop,... More 

Was this review helpful? Yes
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Sarah, We appreciate your choosing the Crowne for your recent stay and are very happy that you enjoyed our perfect location, comfortable rooms and our efficient staff. Thank you for mentioning how convenient our Caribou Café was for a quick snack or meal. It is a local favorite and we are glad you enjoyed dining there. All of us... More 

Tucson, Arizona
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I actually really like this place and would really like to give it 4-5 rating. Great work out room! Close to light rail for getting around the rest of the city where more is going on but very close to the airport. My problem was the little things where housekeeping failed. No pad and pen at desk, no laundry at... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Paddymelt, All of us at the Crowne appreciate your review and we are very glad you thought we were "Crowne" status! We appreciate your great comment about our large and well equipped work out room and that you found our location convenient. Many of our guests do enjoy the complimentary Airport and Mall of America shuttle service and the... More 

Mount Pleasant, Iowa
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotels location was great! It is close to the airport, but the sound does not interfere with a good night's sleep...in fact most of the time we didn't hear the airplanes at all. The hotel offers a free shuttle to the mall and to the airport throughout the day. Also, the L-train is next to the hotel which will... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Casey, All of us at the Crowne Plaza appreciate your taking the time to comment on your great stay at the hotel. We are very pleased that you found the hotel well kept and quiet with a friendly and helpful staff. Thank you for letting us know that you felt very safe here. Please make us your hotel of... More 

Chippewa Falls, Wisconsin, United States
Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only stayed overnight as it was close to airport and we had to catch an early flight. The staff was very courteous. The hotel very clean. There is a bar/lounge area that we ate dinner at and had a couple of drinks. The food was fine, not great, not bad. The room was very clean, up to date and... More 

Was this review helpful? Yes 1
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Doreen M, We appreciate your 5 Star Review and are delighted that you will stay at the Crowne Plaza again on your next trip! Thank you for your kind comments on our courteous staff and how clean you found the hotel. All of us here look forward to your return visit! Cordially, Judith Kalfon General Manager More 

Rochester, Minnesota
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms were clean and fresh. Staff was friendly and helpful. Beds were comfortable. The staff was so kind as to get our party within a few rooms of each other, which was greatly appreciated! Had a little trouble with the WiFi, but I think that was operator error.

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear MN Girl, Thank you for the excellent review of the Crowne Plaza! We certainly are delighted that you had a great stay with us and found our guestrooms clean and fresh and our staff friendly and accommodating. We hope that you will consider us your Twin Cities home and look forward to welcoming you back. Best regards, Judith Kalfon... More 

Wisconsin
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Came for 3 nights. Pros: nice view, across from light rail, comfortable beds, good water pressure, friendly staff. Giant pool, hot tub, but not enough jet pressure. Con: dirty carpet, windows leaked when raining, no free breakfast I got room from hotwire for an amazing price. I had called ahead to get a room on top floor with view of... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Blackpupchucky, All of us at the Crowne appreciate your taking the time to post a review of the hotel. We are very glad that you found the hotel very convenient and would stay with us again. Thank you for your kind comments about our friendly staff. They are truly hospitality professionals and we are very lucky to have such... More 

Scottsdale, Arizona
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked last minute on a discount site and very pleasantly surprised when we go there. The bed was great simply great and so comfortable. Staff were friendly and the Internet was free. Coffee in the rooms and spotlessly clean.

Was this review helpful? Yes
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear F Downhill, Thank you for choosing the Crowne Plaza for your recent visit! We are thrilled that you found our staff friendly and helpful and that you found your room spotless and very clean. Thank you for mentioning our free in room coffee and internet and our comfortable bedding! Please continue to choose our hotel whenever your travels bring... More 

Owatonna, Minnesota
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didn't know what to expect from this hotel based on some of the other reviews, but it was very nice. The room was clean and spacious. It was very quiet for being right across the highway from the airport. It worked well for our family of 5. The service was very good. I found the parking to be easy-... More 

Was this review helpful? Yes
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Baker Tiny; All of us here appreciate hearing from you about your recent stay as our guest. Thank you for taking the time to let others know that you found your guest room clean and spacious and that you enjoyed your stay. We pride ourselves on our good guest service and are glad that you had a very positive... More 

Port Washington, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 25, 2015

My husband, son, I and stayed for three nights in June 2015. We choose this hotel regularly because the swimming pool superior to any other hotel pool that we've ever encountered. This state, however, I also want to praise the staff. Our servers in the café were friendly, helful, engaged, and engaging. The concierges at the front desk knew just... More 

Was this review helpful? Yes
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Rosanne W, Thank you for your review! All of us here are thrilled you enjoyed our pool...it is the largest salt water pool in the City! We certainly thank you for the kind comment about our "Amazing & friendly and helpful staff" We take great pride in our exceptional guest service and are glad that you enjoyed your visit.... More 

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