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Crowne Plaza MSP Airport - Mall of America

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3 Appletree Square, Bloomington, MN 55425
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1 room 1 guest
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Crowne Plaza MSP Airport - Mall of America
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354 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Northbrook, IL
Level Contributor
99 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were here for only one night but wished it could have been longer. Room was quite spacious and comfortable. Also very clean and well maintained. It is located in a commercial area of office buildings. There is no shopping or eating establishments within walking distance (except for those in this and other local hotels).

Was this review helpful? Yes 1
Nashville, Tennessee
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

the hotel is in a good location and served its purpose for our weekend getaway. It was close to the Mall of America to access by either driving, public transit or taking the shuttle from the hotel (which was a plus!). Of course being an airport location, the front desk tended to stay a bit busy

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Southern Girl, We appreciate your review and your choosing the Crowne Plaza! All of us here are delighted you had a good visit with us and we hope to welcome you back when next your travels bring you to the Mall of America. They have a great holiday shopping experience and we have a wonderful shopping package, so plan... More 

Sioux Falls, South Dakota, United States
Level Contributor
174 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We needed a spot to stay for a quick trip to IKEA. Can't beat the location of this property. However, the hotel did show its age and as long as that's ok with you then its a safe bet. The breakfast spot was tired and old, with the buffet to match. Just trying to guide you and set expectations.

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Steve, We appreciate your review and your great comments about our outstanding location. We also did want to make you aware that the hotel is about to undergo a major renovation which should be completed early next year. From the top floor to the lobby level, we will be redefined, revitalized and refreshed. We certainly hope that your next... More 

Winnetoon
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel shows some ware. The rooms are very nice. The room service food was above average. The pool was huge and the hot tub was nice as well. We will definitely stay again when we are in the area. One of the elevators malfunctioned which was a lottle scary. The maintenance emgineer was in the process of repairing it... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Nikki F., Many thanks for your kind review. We appreciate your letting others know of your nice comfortable stay and are really glad you enjoyed our huge pool and Jacuzzi. We will certainly pass along your compliments to our culinary team on your room service meal. Just so you are aware, the hotel is due to undergo a renovation... More 

Fargo, North Dakota
1 review
2 of 5 stars Reviewed 1 week ago

We stayed 2 nights and requested a king room. We were on the 13th floor which had great view overlooking the preserve. Were there for Twins game and Science Museum. Pros : Friendly staff. Nice lobby. Decent pool. Comfortable beds. Cons: Fithy dirty floor in our room. Our feet/socks were black from walking around. Left footprints in the bathroom when... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Hadzzy4, We appreciate your review and are very glad that you found our location excellent and our staff very friendly. You also mentioned our pool and comfortable bed but noted the cleanliness of your floor as an issue. First let me apologize for that. We always try to provide our guests with a spotless room and I am so... More 

Burlington, North Carolina
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night. We loved the location near the hotel and is right across the street from the train line into the city. Mall of America is 3 minutes away. Hotel was ok -- very tired and needs to be updated.

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Suzanne E, We sincerely appreciate your review and are glad you enjoyed our great location. Just so you know we are about to start a major renovation so soon we can welcome you back with an updated and exciting new hotel from the guest rooms to the lobby level. Thank you for your comments! Judith Kalfon General Manager More 

Winkler, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the hotel with our 2 teenage boys. The location is great with being close to the Mall of America and right at one of the light rail stops. We stayed for 3 night and attended 2 Twins games so the light rail location was perfect. Check in was good with good service from the staff. When we... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Calore03, All of us at the Crowne Plaza thank you for taking the time to give us your comments from your recent stay. We are very glad that you had a good check in experience and had a chance to enjoy the expansive pool area. I do certainly apologize for the delay in getting you pool towels. Just so... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I booked this Hotel through Priceline and I was there with my family and when I checked in they had wrong check in date, and even though I showed email confirmation the Supervisor over there was not really caring or looking from customer satisfaction stand point. we waited there for about 1/2 hour and when I went to him he... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Abdi H., Thank you for your review. I am so sorry to learn that you had difficulty due to your Priceline reservation confirmation being incorrect. Generally, our guests have a much smoother check in experience. I would like to offer to make your next reservation personally and I am sure you will have a much more pleasant experience. My... More 

Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second time staying at this hotel and I would recommend it. It is close to the mall and airport by light rail. The light rail train is across the street to the west. The Wild Life Refuge is up the street to the east. The nice thing about the hotel that it does have a parking garage.... More 

Was this review helpful? Yes 1
Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Iowa Advisor, Thank you for your 5 Star review! We are so glad you enjoyed your recent visit! Thanks for taking the time to let others know about your clean room, and our great location, & convenient parking ramp, and terrific pool. Just so you know we are about to start a major renovation so we can welcome you... More 

Franklin, Wisconsin
1 review
1 of 5 stars Reviewed 3 weeks ago

We asked for a room with shower facility for my handicapped husband. We did get a bathroom with a walk in shower. Our room was 826, furthest possible distance from the elevator. Why would this hotel make a handicapped person have the longest walk to their room!? Further, the only parking was about a half block away, on the top... More 

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Judith K, General Manager at Crowne Plaza MSP Airport - Mall of America, responded to this review

Dear Dianne L, I am so sorry that you had such a difficult time with your experience with our accessible accommodations. Our parking ramp does have an elevator which leads directly to the guest room floors including the handicapped accessible rooms. I am dismayed that you did not find this as it is definitely marked. In addition there are parking... More 

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