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Crowne Plaza Hotel and Suites Minneapolis International Airport

3.5 of 5 3 Appletree Square, Bloomington, MN 55425
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Crowne Plaza Hotel and Suites Minneapolis International Airport
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Crowne Plaza Hotel and Suites Minneapolis International Airport
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311 reviews from our community

Traveler rating
    78
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    69
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Federal Way, Washington
Top Contributor
122 reviews 122 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars NEW

Nice beds, nice staff....close to the Mall..! Best of all, I loved how clean my bathroom was! And, a comfy bed and a flat screen TV with lots of channels to watch! Only criticism was that the bar could serve food a bit longer. It was apparent that late night travelers arrived seeking food. Oh, and to the hotel shuttle... More 

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Appleton, Wisconsin
Top Contributor
64 reviews 64 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here for a long weekend with family. The stay was pleasant. The staff was accommodating and very helpful. The shuttle to the Mall of America and airport was convenient. The train was right down the street from the hotel, which, was great for a short ride to downtown or VA Hospital as well as many stops along the... More 

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Grand Rapids, Minnesota
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel has some good points. Excellent workout room., and the location is convenient for shopping at Mall or traveling via airport. The heater fan cycled on and off ALL NIGHT....impossible for us to sleep. No way to turn it off via thermostat or heater controls. I shut the power buttons completely off and the flippin thing still came back... More 

Was this review helpful? Yes 1
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for your review regarding your stay at the Crowne Plaza MSP Airport – Mall of America. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We apologize for the HVAC issues you encountered, as well as, the public showers not being in service and the inconvenience this caused. At this... More 

Minot
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would not have chosen to stay here because we are usually Hilton property people, but our daughter's team booked a block of rooms here and so we decided to be with the group. Upon arrival, it was a little confusing as there is another Crowne Plaza Hotel nearby on Green Valley and so we stopped there first. Once we... More 

Was this review helpful? Yes 2
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for your recent stay and for taking the time to share your experience. At this Hotel we strive to deliver the best possible service and accommodations. We're glad to hear we are delivering on it! It is always great to hear possitive feedback. We will be sure to share your comments with the team. More 

Worcester, Massachusetts
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is average. When I checked in, I had to ask very specific questions to get information that should have been presented at checkin. It was painful and there was attitude at the desk. The hotel restaurant was fine. No complaints there. The next day, the shuttle left for the Mall without several of us. And we were in... More 

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Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We were disappointed to read about your experience at the front desk and with our bell staff. We apologize for the challenges you encountered. At this hotel we strive to deliver the best possible service and accommodations. Unfortunately, in this instance, we failed to meet your... More 

Saint Peter, Minnesota
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 26, 2015

I was part of a group of 20 staying at this hotel for an orientation prior to leaving for a semester abroad. We chose this hotel because we needed a conference room, needed to be near public transportation and the airport and because we wanted a pool for our students. First bad thing was that we arrived and a sign... More 

Was this review helpful? Yes
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for taking the time to share your experience. I was disappointed to hear about the challenges you encountered during your most recent stay with us. At this hotel we work to meet and exceed every guest's expectations. Unfortunately, in this instance we fell well short. I apologize for the lack of service and quality you experienced. As a... More 

Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed January 25, 2015

I was lodged at the Crowne Plaza while in Minneapolis on business. On the outside the hotels looks beautiful; however inside it's average. Customer service was lacking, the room is ok. Furniture has stains, cracks, peeling, there's a scratch on the bathroom mirror. There's lots of dust on the tables and mirrors. To top it off, the hotel charges a... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear CJ W, Thank you for taking the time to post your comments. I'm delighted to read, that you liked the ambiance of our hotel. On the other hand, I would like to sincerely apologize that the level of cleanliness in your room and the service provided at the front desk was not up to standards. Kindly be assured that... More 

Minneapolis
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 18, 2015

Stayed here one night (New Years Eve). It was fine. Not great- the property is clean but tired. The beds were comfortable but not top-notch. The rooms were clean. The bathroom tile was cracked and loose. Front desk service was hit and miss. Checking in was fine. I lost my key during the stay and the front desk staff was... More 

Was this review helpful? Yes
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for sharing your feedback on your recent stay at our hotel. I was disappointed to hear about the condition and service issues you encountered. At this hotel we strive to meet and exceed all guest expectation. Unfortunately, in this instance we failed to mee your expectations. We will be use your comments to help us improve. I hope... More 

1 review
1 of 5 stars Reviewed January 9, 2015

This isn't really the fault of the particular venue but I placed a reservation for a one night stay about 3 days in advance. Within a few minutes the people I was visiting indicated they had a place I could stay rather than the hotel. Even though I cancelled my reservation only 5 minutes later I received no refund and... More 

Was this review helpful? Yes
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for choosing our hotel on your recent trip to Bloomington. I apologize for the curtness of our guest service team. At this hotel we expect our team to deliver outstanding customer service to all guests. In this instance we not only didn't deliver on this but failed to show you we even cared. I assure you, we will... More 

Sebastian, Florida
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 9, 2015

My husband and I wanted a New Years getaway to Minneapolis and the Mall of America. After much searching, we decided to stay at the Crowne Plaza, Three Appletree Square. We were not dissapointed! The shuttle staff, and front desk staff were excellent. Very accommodating and helpful. The shuttle is the best we have ever encountered, as it runs every... More 

Was this review helpful? Yes 1
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

We are so glad to hear your stay was a success. Thank you for staying with us and for taking the time to share your experience. It is always great to we are meeting and exceeding guest expectations. We will be sure to share your comments with the team. We hope the next time you are with us you will... More 

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Additional Information about Crowne Plaza Hotel and Suites Minneapolis International Airport

Address: 3 Appletree Square, Bloomington, MN 55425
Phone Number:
Location: United States > Minnesota > Bloomington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel and Suites Minneapolis International Airport 3.5*
Number of rooms: 430
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Also Known As:
Holiday Inn Bloomington
Bloomington Holiday Inn
Crowne Plaza Hotel And Suites Minneapolis International Airport Bloomington, MN, North America

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