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Crowne Plaza Hotel and Suites Minneapolis International Airport

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3 Appletree Square, Bloomington, MN 55425
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Crowne Plaza Hotel and Suites Minneapolis International Airport
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334 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port Washington, New York
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

My husband, son, I and stayed for three nights in June 2015. We choose this hotel regularly because the swimming pool superior to any other hotel pool that we've ever encountered. This state, however, I also want to praise the staff. Our servers in the café were friendly, helful, engaged, and engaging. The concierges at the front desk knew just... More 

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Manhattan Beach, CA
Level Contributor
120 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 1 week ago

We ended up having to spend an unexpected night in Minneapolis and were very lucky to get a room here. The hotel is in an extremely convenient location from the airport and the free shuttle runs frequently. Our room was comfortable and quiet and very well appointed. Fabulous to have a refrigerator and a mini microwave in the room. We... More 

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Judith K, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Yvette, We appreciate your review! Thank you for taking the time to let us know how much you enjoyed your visit at the Crowne Plaza! We are certainly glad you enjoyed our friendly and efficient staff and found our rooms well equipped with their microwave, refrigerator, & complimentary coffee. Thank you for mentioning the frequent free shuttle to the... More 

Atlanta
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I always like to start with positives, so here are some of those things: The hotel is close to the airport and has a free shuttle running every thirty minutes. The hotel is adjacent to one of the light rail stations, making it convenient to downtown. Service is professional and courteous, thought not overly friendly. Unfortunately, the negatives outweigh the... More 

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Judith K, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Traveler, Thank you for taking the time to review the Crowne Plaza Hotel and Suites Minneapolis Airport / Mall of America. I do wish to apologize for the issues you experienced during your recent stay with us. We always try to provide our guests with an excellent quality of housekeeping services, however in your case, we obviously did not... More 

Woodside
Level Contributor
163 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel, right next to the airport. Everything is up to date, and decorated nicely as you'd expect from a Crowne. Service is nice as always. The room was standard for the chain, though with such an old building, the walls are a little on the thin side. Free shuttle to the airport too and a huge pool!

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Judith K, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Bernardo, All of us at the Crowne Plaza appreciate your kind comments about the good service we provided you during your recent stay with us. We are delighted you enjoyed the free shuttle service to the airport & mall and found our location, just 5 minutes to both the airport and the Mall of America very convenient. We look... More 

Hibbing, MN
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My great experience started right when we walked in the door..The clerk who checked us in was so welcoming and friendly. I asked if they had a complimentary upgrade he asked If my friend was a member of their rewards program and he wasn't so just for signing up we were upgraded to a king suite.. WOW loved it.. So... More 

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Judith K, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Cabella B, All of us at the Crowne Plaza appreciate your wonderful review. We are delighted you had a great experience here and enjoyed our friendly and welcoming staff. We hope you will be our guest whenever your travels bring you back to Bloomington and look forward to welcoming you again soon. Sincerely, Judith Kalfon General Manager More 

Denver, Colorado
Level Contributor
95 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this Crown a few times now as the location is excellent near the airport. The staff are always friendly and helpful, the rooms are always clean and the beds are comfortable. However the property is dated in décor and colors and generally needs updated when you see worn carpet paths, cracked bathroom tiles and calk joints,

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Judith K, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Big Blue, Thank you for your review. We are glad that you found our staff friendly & helpful and enjoyed the Crowne's convenient location near the airport and the Mall of America. We too think we need an upgrade and our great news is that by year end, we will have refreshed not only all of our rooms and... More 

Phoenix, Arizona
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Room clean and tidy but smelled of smoke and was stale. Room was a non smoking room.. will not stay again. Food was ok facilities Ltd convenient for airport. shuttle service on time shame that room was not nice.

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travelchick1234, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Nathan, Thank you for taking time to review the Crowne Plaza Hotel Minneapolis Airport|Mall of America. We too think we need an update and are beginning the refresh of the hotel so that the next time you visit we will have a much more contemporary look and feel with a upgrade of all of our guest rooms, restaurant ,... More 

Milwaukee, Wisconsin
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here for 4 nights celebrating my 40th birthday. Very friendly and helpful staff (with the exception of the two younger women at the desk who checked us in). The rooms are nice, a little outdated maybe. We had a view facing the south, a couple office buildings but a beautiful view of the nature preserve.... More 

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travelchick1234, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Mekikikay, I appreciate your review of the Crowne Plaza. Please accept my apology for the issue you experienced with a hard bed on the first night of your stay and I am delighted that our Manager, Drew was able to solve your problem in an efficient and friendly manner. We are glad you enjoyed our friendly and helpful staff... More 

Hills, Minnesota
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed one night with my daughter. She was meeting a group and traveling, leaving from the Minneapolis airport. Appreciated proximity to Mall of America and airport. Her group used the light rail to go to the airport...very convenient! Accommodations were comfortable and clean, would stay again.

Was this review helpful? Yes
travelchick1234, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Teri R, Thank you for choosing the Crowne Plaza Airport|Mall of America for your recent trip. We are so glad you enjoyed our convenient location....just steps away from the light rail and minutes from both the Airport and the Mall of America. Thank you for taking the time to let us know how clean and comfortable you found our... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We could not be more thrilled with everything the Crowne Plaza did to make our wedding reception perfect!! All of the staff was amazing, especially our event coordinator, Cat. They went above and beyond in every last regard. Anything we needed they were immediately there to assist with, and we didn't have to worry about a thing. Our wedding guests... More 

Was this review helpful? Yes
travelchick1234, General Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear Emily, Sincere congratulations from all of us at the Crowne on your wedding! We are so glad that you celebrated your special day with us and that everything was absolute perfection. Thank you for your kind comments about the food and our service orientated staff especially your coordinator Cat. Brides are our specialty and we are absolutely delighted that... More 

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