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Crowne Plaza Hotel and Suites Minneapolis International Airport

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3 Appletree Square, Bloomington, MN 55425
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Crowne Plaza Hotel and Suites Minneapolis International Airport
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Crowne Plaza Hotel and Suites Minneapolis International Airport
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314 reviews from our community

Traveler rating
    80
    129
    69
    22
    14
See reviews for
63
59
16
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

This has been the best place I have ever stayed on business. The shuttle is free and very convenient. If you get the chance ask for Brenda she is so accommodating and has a great sense of humor. I would recommend stay here to anyone.

Was this review helpful? Yes 1
Ogallala
Top Contributor
69 reviews 69 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is located a few miles from the airport and a great location for gatherings for those flying in. Front desk staff was good with lines to check in limited. I inquired about the area and was offered a map of the area and information on how to get there.

Was this review helpful? Yes 2
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for the outstanding review. At this hotel we strive to deliver the best possible guest experience. It is always great to hear we are delivering on it. We will be sure to share your comments with the team. We hope the next time you are in the area you will stay with us again. More 

Moorhead, Minnesota
Top Contributor
79 reviews 79 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We checked in after driving the Mississippi River road from Iowa. This Crowne was nice. Definitely a business hotel with large meeting/banquet facilities, but it can work for most people. They have a junior Olympic swimming pool which was great and a decent hot tub. The beds are pretty comfortable and the rooms have good showers. Each room had a... More 

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Federal Way, Washington
Top Contributor
122 reviews 122 reviews
20 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nice beds, nice staff....close to the Mall..! Best of all, I loved how clean my bathroom was! And, a comfy bed and a flat screen TV with lots of channels to watch! Only criticism was that the bar could serve food a bit longer. It was apparent that late night travelers arrived seeking food. Oh, and to the hotel shuttle... More 

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Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for staying with us and taking the time to write such a great review. At this hotel we look to reviews like yours when updating policy. We're glad to hear to you found the room and service comfortable and inviting. Our team works hard to deliver the best possible service and accommodations. We will be sure to share... More 

Appleton, Wisconsin
Top Contributor
64 reviews 64 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were here for a long weekend with family. The stay was pleasant. The staff was accommodating and very helpful. The shuttle to the Mall of America and airport was convenient. The train was right down the street from the hotel, which, was great for a short ride to downtown or VA Hospital as well as many stops along the... More 

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Grand Rapids, Minnesota
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 13, 2015

The hotel has some good points. Excellent workout room., and the location is convenient for shopping at Mall or traveling via airport. The heater fan cycled on and off ALL NIGHT....impossible for us to sleep. No way to turn it off via thermostat or heater controls. I shut the power buttons completely off and the flippin thing still came back... More 

Was this review helpful? Yes 1
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for your review regarding your stay at the Crowne Plaza MSP Airport – Mall of America. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We apologize for the HVAC issues you encountered, as well as, the public showers not being in service and the inconvenience this caused. At this... More 

Minot
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 11, 2015

I would not have chosen to stay here because we are usually Hilton property people, but our daughter's team booked a block of rooms here and so we decided to be with the group. Upon arrival, it was a little confusing as there is another Crowne Plaza Hotel nearby on Green Valley and so we stopped there first. Once we... More 

Was this review helpful? Yes 2
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for your recent stay and for taking the time to share your experience. At this Hotel we strive to deliver the best possible service and accommodations. We're glad to hear we are delivering on it! It is always great to hear possitive feedback. We will be sure to share your comments with the team. More 

Worcester, Massachusetts
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 1, 2015

This hotel is average. When I checked in, I had to ask very specific questions to get information that should have been presented at checkin. It was painful and there was attitude at the desk. The hotel restaurant was fine. No complaints there. The next day, the shuttle left for the Mall without several of us. And we were in... More 

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Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for taking the time to share your recent experience at our hotel. We were disappointed to read about your experience at the front desk and with our bell staff. We apologize for the challenges you encountered. At this hotel we strive to deliver the best possible service and accommodations. Unfortunately, in this instance, we failed to meet your... More 

Saint Peter, Minnesota
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 26, 2015

I was part of a group of 20 staying at this hotel for an orientation prior to leaving for a semester abroad. We chose this hotel because we needed a conference room, needed to be near public transportation and the airport and because we wanted a pool for our students. First bad thing was that we arrived and a sign... More 

Was this review helpful? Yes 1
Robert E, Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Thank you for taking the time to share your experience. I was disappointed to hear about the challenges you encountered during your most recent stay with us. At this hotel we work to meet and exceed every guest's expectations. Unfortunately, in this instance we fell well short. I apologize for the lack of service and quality you experienced. As a... More 

Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed January 25, 2015

I was lodged at the Crowne Plaza while in Minneapolis on business. On the outside the hotels looks beautiful; however inside it's average. Customer service was lacking, the room is ok. Furniture has stains, cracks, peeling, there's a scratch on the bathroom mirror. There's lots of dust on the tables and mirrors. To top it off, the hotel charges a... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel and Suites Minneapolis International Airport, responded to this review

Dear CJ W, Thank you for taking the time to post your comments. I'm delighted to read, that you liked the ambiance of our hotel. On the other hand, I would like to sincerely apologize that the level of cleanliness in your room and the service provided at the front desk was not up to standards. Kindly be assured that... More 

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