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Crowne Plaza Hotel Minneapolis - Airport West Bloomington

Certificate of Excellence
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5401 Green Valley Drive, Bloomington, MN 55427
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Crowne Plaza Hotel Minneapolis - Airport West Bloomington
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Crowne Plaza Hotel Minneapolis - Airport West Bloomington
Crowne Plaza Hotel Minneapolis - Airport West Bloomington
Crowne Plaza Hotel Minneapolis - Airport West Bloomington
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586 reviews from our community

Traveler rating
    340
    156
    50
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    20
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98
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235
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
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Baton Rouge, Louisiana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

When in the Minneapolis area this has become my "go to", my home away from home. From the staff (everyone at the front desk , especially Ashley to the ladies in the restaurant - Valerie and Vicki) to the rooms (suites and regular rooms) this place is a very solid businessman's hotel. FT and Wall Street Journals laying around make... More 

Was this review helpful? Yes
Fargo, North Dakota
1 review
5 of 5 stars Reviewed 2 days ago NEW

The hotel gave a shuttle to the con - Tim in particular was a good driver and went out of his way to run the shuttle as often as possible. The staff was nice, professional and helpful and the room was in great condition with comfortable beds.

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Minneapolis, Minnesota
1 review
3 of 5 stars Reviewed 3 days ago NEW

I had several great shuttle drivers while I stayed at the Crowne.Tim was by far the nicest, and the front desk staff was also great! Very professional while being bombarded with a huge amount of guests all wearing various strange outfits. However, while at the hotel Anime Detour came last on the importance list for the shuttle. I waited many... More 

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Taylor, Thank you for the review and nice comments about the hotel staff and especially Tim. We apologize for the longer wait time you encountered with the shuttle. We look forward to seeing you again next year and we will be sure our van service meets the needs of convention attendees. More 

Pueblo, Colorado
1 review
5 of 5 stars Reviewed 6 days ago NEW

The staff is incredible, they go out of their way to make the experience remarkable. Ashley is the best!! I would recommend the hotel to anyone doing business in the area. The rooms have been remodeled recently and the pool is great for kids and adults.

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Thank you for the 5 Star review and we are fortunate to have Ashley on our team. In addition, our entire staff strives to provide excellent service and we are happy to hear we exceeded your expectations. Thank you for the recommendation. More 

Minneapolis, Minnesota
Top Contributor
73 reviews 73 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed because we had flight problems and needed a place close to the airport. The hotel has a free airport shuttle running every half hour, the driver was friendly and helpful. The staff was courteous and the check-in went quickly. The room was clean and quiet. The beds were very comfortable. The water pressure in the bathroom was good... More 

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Thank you for the feedback about your recent stay with us. We appreciate all your kind words and hopefully the next time you visit you will have more time to stay with us. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Staff here is great. They helped with every situation I had and the shuttle team made every trip an adventure. I needed to go somewhere out of their normal route, and they still accommodated my trip in the schedule. Tim and Brenda are hilarious thanks guys.

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Thank you for the kind words and choosing our hotel for your travel needs. Your comments about Brenda and Tim are no surprise to us, and we are happy that they were able to make your visit a great one. We look forward to further serving you in future visits. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Brenda picked me up from the airport and was so sweet and funny! They make you feel right at home there which is nice when you are on the road for work. Womens floor is great, too! Breakfast staff is so nice and friendly too.

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Thank you for the kind words about Brenda, her charming personality delights many. We are pleased that you were able to take full advantage of the Womens floor, and our Breakfast offerings. We look forward to seeing you again soon, be sure to mention the Womens floor when you book your next reservation. More 

Minnesota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I enjoined my room and the amenities however this establishment is more upscale that what makes me comfortable. I needed to find the comforts of home. The regular everyday that I am not getting being so far from home. I received a shuttle ride from Brenda. She made suggestions for my stay that allowed me to feel more at home.... More 

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Thank you for the review and feedback about your stay, and your kind words about Brenda. While I am happy to hear that you found our hotel enjoyable. it sounds like we have some opportunity to improve. We appreciate your comments and hope you visit us again and we can exceed your expectations in all areas of the hotel. More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel locked me out of my room because their bartender (the little older asian lady who was drunk on duty, mind you) charged my restaurant bill to my room rather than my card, and because the hotel wasn't permitted to charge my card they would not allow me to access my belongings. I would never stay here again if... More 

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Thank you for writing a review about your recent stay with us. I am pleased to note that you had a great experience with Brenda. We will be sure to recognize this. I do however apologize for the inconvenience you experienced during your stay with us. It sounds like we have some opportunity to improve. We appreciate your comments and... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Here on business, staff was wonderful, especially Brenda who drove the shuttle and was more than accommodating. Rooms are nice, hotel in general is very modern and trendy. Breakfast was also great. Thanks crown plaza for a wonderful stay.

Was this review helpful? Yes
Patrick B, General Manager at Crowne Plaza Hotel Minneapolis - Airport West Bloomington, responded to this review

Brandon, Thank you for taking the time to recognize our staff, and one of our star associate Brenda. es. Our entire team tries every day to provide award winning service and I am glad to hear that we exceeded your expectations. We look forward seeing you once again in the near future. More 

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