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Marriott Minneapolis Airport

3.5 of 5
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2020 American Boulevard East, Bloomington, MN 55425
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Marriott Minneapolis Airport
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Ranked #33 of 38 Hotels in Bloomington
A recent review
4 of 5 stars reviewed 2 days ago
Suzemo2 Aitkin, Minnesota
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313 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Aitkin, Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The rooms were very good. The beds were excellent sleeping as were the pillows. clean rooms, nice view of the court. I did have trouble checking in and had to come back twice in order to check in as the room wasn't ready yet. the air conditioning in the common areas weren't even, the hallway was hot and the conference... More 

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Des Moines, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I love the Marriott franchise and have never complained or had a grievance until now. I was very disappointed with my stay and the way it was handled by management when I addressed my concern. I am a Platinum Rewards Member and was assigned a room directly across from of the concierge lounge. I could hear the door quite clearly... More 

Was this review helpful? Yes 1
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you so very much for your review. We are incredibly fortunate to have such amazing front office and bell-staff associates. It is very kind of you to mention in your review. I will have someone in our executive office contact you directly regarding your points. I am terribly sorry for the oversight. More 

Manitoba
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just spent the weekend here and can honestly say I've had better experiences. checking in was a nightmare. We showed up at 5:00 p.m. and were told our room wasn't ready yet and would be another 2 hours! There was a volleyball tournament in town and this property had a bunch of them staying there who, from the gossip I... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, We failed to provide you with the service you deserve at a Marriott. I am terribly sorry you did not enjoy your stay. Please contact me directly as I would like more details. Thank you. More 

Omaha
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Easy to find and great location by Mall of America. Front desk staff is great however as a Marriott Rewards Member I would think I would not be put in a room adjacent to the outside 5 am noisy trash collection on a Saturday morning. There is no possibility of two people in the bathroom at once, in fact you... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, I am terribly sorry that we failed to provide you with the service your expect and deserve. Please contact me directly as I would like to hear more about your stay. More 

2 reviews
1 of 5 stars Reviewed 1 week ago

What a disappointing experience here! Not what I expect from Marriott or from paying $230/night! To give you some context I am & have over the past 10 years held either Marriott Gold & Platinum status. As of the last 5 months, I have been staying at Marriott properties, primarily for business at least 3 nights every week and about... More 

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A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago

After traveling all day we booked a room at the Marriott before catching a 6 a.m. connecting flight. Our flight arrived after ten o'clock and we were all tired and hungry. First issue was after waiting for a hotel shuttle we found there wasn't enough room for all the passengers and their luggage. My husband called the hotel and was... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, I am terribly sorry about the lack of service you received during your stay. I encourage you to reach out to me directly as I would like to hear more about your stay. More 

Wabasha, Minnesota, United States
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at Marriott prior to a early morning flight out of MSP. The service and staff were excellent. Everyone was friendly and provided excellent service. The hotel is only a short distance to airport and the airport shuttle was on time. Would definitely stay there again.

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel and highlighting our excellent staff. I do believe that we have some of the best associates in the Twin Cities. Please stay with us again! More 

Cedar Rapids, Iowa
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We booked this hotel through the park, stay and fly package. The night we stay before we flew out the rooms were so outdated and small and they had us way in the back of the hotel away from everything. We talked to our travel agent and she was able to get us rooms in the main hotel when we... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am glad that you enjoyed your experience here. Please stay with us again! More 

Top Contributor
62 reviews 62 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visited mid-mid-week on business in February. Hotel is 10 minute drive from MSP, so its not exactly on the airport. Check-in: The lobby appears to be recently renovated with contemporary design. Arrived around midnight and was greeted by cheerful front desk staff. He was happy to explain the layout of the property, provide toiletries, and even offered a cold bottle... More 

Was this review helpful? Yes 2
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I terribly sorry that the bathroom was not up to standard. We definitely have a bit of updating to do in our rooms. Please contact me directly as I would like to hear more about your stay. More 

Waunakee, Wisconsin
Top Contributor
91 reviews 91 reviews
31 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 15, 2015

As others have said, this is an older property and has not been renovated recently. It is of a similar era to the Marriott at the Detroit airport but drastically different due to a renovation in Detroit. This hotel has probably the most confusing layout of any hotel I have stayed in. You want to drop bread crumbs to get... More 

Was this review helpful? Yes 1
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, We appreciate your feedback. Yes our hallways are lengthy in certain areas in the hotel. They line our two beautiful outdoor courtyards our guests enjoy in every season. Thank you for highlighting our excellent staff. I do believe that we have some of the best associates in the Twin Cities. Please come back and stay with us... More 

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