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Marriott Minneapolis Airport

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2020 American Boulevard East, Bloomington, MN 55425
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Marriott Minneapolis Airport
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Marriott Minneapolis Airport
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340 Reviews from our TripAdvisor Community

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Traveler rating
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    119
    86
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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san francisco
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner checked in at 5pm and instructed the front desk to give me a key at 530am when I arrived and put my name on the account. When I arrived at the early hour the night auditor barely looked up and said anything. When i told him the circumstances he looked for me but couldnt find me and just... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Guest, We clearly failed to provide you the level of service you deserve at a Marriott. Our associate comments and behavior is unacceptable. Please feel free to reach out to myself the General Manager or the Director of Operations to discuss compensation. More 

Canada
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there for a couple of nights on a business trip to Saint Paul, as other Marriott's were not available had to stay at this location. However have been happy with the experience at the hotel. There is an airport pickup every 30 mins, the driver was very friendly explaining the hotel and other amenities. There is a shuttle to... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate your comments regarding your room. The layout of our hotel is a bit unique, as our hallways line the two lush outdoor courtyards. More 

Naperville, Illinois
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It certainly wasn't the fault of the hotel that we kept getting lost on our way there or getting out of that poorly designed area. The hotel was fine, and the room very nice. But it got to be a bit of a joke....how many times does it take to find our way around? The only complaint I had was... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am terribly sorry you were lost in our hotel. Yes, the hotel was built in phases over several years in a figure eight. This design highlights are two beautiful outdoor courtyards. We do provide a map at check-in. Please ask to be placed near the lobby... More 

Franklin, Indiana, United States
Level Contributor
88 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we stay at a Marriott property, we expect high quality, from the building to the room to the service. This time, however, was a mixed result. The lobby is very nice. Unfortunately, check-in was sloooooow. There was only one person at the front desk, even though it was prime check-in time and there were several people waiting in line.... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am terribly sorry that your experience was below Marriott standards. Please reach out to me directly as I would love to hear more about your stay. Thank you. More 

Americus, Georgia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every single staff person we interacted with here was extremely friendly and helpful. I can't say enough about that. The hotel itself is very conveniently located to the airport, Mall of America, and Ikea store, with regular free shuttles to the airport and mall. Despite being near the airport, the hotel was pretty quiet, and we weren't kept awake by... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We appreciate you highlighting our associates and our location. Thank you! Please stay with us again. More 

Ottawa, Canada
Level Contributor
67 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good airport/business hotel with convenient and efficient shuttle service to both the airport and the Mall. Staff is very friendly and helpful. The hotel is huge and you can literally get lost trying to find your room as there are many hallways with different numbering convention. My colleagues had to call me from one of the hallways... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our property. We strive to make every guest feel welcome. Please stay with us again!! More 

Southlake, Texas
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for one night for a work meeting. It has a modern lobby and decent furnishings. The staff was very nice the entire time. I have to say that the food was better than most hotel meeting food I've had. I ordered room service and had the chicken piccata. Either I was starving or it was... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for your kind word regarding our location and service. Please stay with us again!! More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Marriott hotel has been a longstanding favorite when flying out of Minneapolis or for a weekend getaway for shopping and being near attractions. At check in we were greeted promptly and courteously. We used mobile check in, which I like, and our room was ready when we arrived. As a platinum rewards member we were graciously upgraded. The room... More 

Was this review helpful? Yes 1
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for your kind words regarding our property and associates. Please stay with us again! More 

Texas
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very conveniently located across the street from the mall, as well as, only a few minutes from the airport. Courteous, professional staff who go out of their way to assist guest. Bill, our shuttle bus driver, took the time to explain the mall and all its details in about 10 minutes, which was phenomenal and extremely helpful. We had a... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for your kind words regarding our property. Please stay with us again! More 

Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I got stranded at the MSP airport and needed a hotel with a shuttle. I called Marriott and they had a shuttle at the airport within 10 minutes. The following morning I also needed the shuttle again but at 4:00 AM. Both times I was promptly and politely greeted by staff. I was also able to store luggage and the... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We appreciate your kind words about our associates. Please contact me directly as I would love to hear more about your stay. More 

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