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Marriott Minneapolis Airport

3.5 of 5
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2020 American Boulevard East, Bloomington, MN 55425
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Marriott Minneapolis Airport
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Ranked #32 of 38 Hotels in Bloomington
A recent review
4 of 5 stars reviewed 6 days ago
Chad M Rapid City, South Dakota
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315 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Genesee Depot, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed yesterday NEW

My family (me, wife and three young boys) spent the night. It was not the right place for us. With the very small room and two small double beds it felt tight ti say the least. And that was the largest room they could give us! Nothing is complimentary (coffee, wifi, etc) as it would be with other nearby hotels... More 

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Rapid City, South Dakota
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Enjoyed this hotel and it's staff members. The rooms were a little older but that was ok as it made it unique. The weight room and pool area were nice also. The staff was on point and super helpful with anything we needed. Breakfast was great also. The restaurant in the hotel was unique Irish food and it was as... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to submit such a kind review. Please stay with us again! More 

Aitkin, Minnesota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms were very good. The beds were excellent sleeping as were the pillows. clean rooms, nice view of the court. I did have trouble checking in and had to come back twice in order to check in as the room wasn't ready yet. the air conditioning in the common areas weren't even, the hallway was hot and the conference... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you so much for taking the time to review our hotel. We certainly appreciate the kind words regarding our hotel. More 

Des Moines, Iowa
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I love the Marriott franchise and have never complained or had a grievance until now. I was very disappointed with my stay and the way it was handled by management when I addressed my concern. I am a Platinum Rewards Member and was assigned a room directly across from of the concierge lounge. I could hear the door quite clearly... More 

Was this review helpful? Yes 2
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you so very much for your review. We are incredibly fortunate to have such amazing front office and bell-staff associates. It is very kind of you to mention in your review. I will have someone in our executive office contact you directly regarding your points. I am terribly sorry for the oversight. More 

Manitoba
Contributor
17 reviews 17 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Just spent the weekend here and can honestly say I've had better experiences. checking in was a nightmare. We showed up at 5:00 p.m. and were told our room wasn't ready yet and would be another 2 hours! There was a volleyball tournament in town and this property had a bunch of them staying there who, from the gossip I... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, We failed to provide you with the service you deserve at a Marriott. I am terribly sorry you did not enjoy your stay. Please contact me directly as I would like more details. Thank you. More 

Omaha
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Easy to find and great location by Mall of America. Front desk staff is great however as a Marriott Rewards Member I would think I would not be put in a room adjacent to the outside 5 am noisy trash collection on a Saturday morning. There is no possibility of two people in the bathroom at once, in fact you... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, I am terribly sorry that we failed to provide you with the service your expect and deserve. Please contact me directly as I would like to hear more about your stay. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

What a disappointing experience here! Not what I expect from Marriott or from paying $230/night! To give you some context I am & have over the past 10 years held either Marriott Gold & Platinum status. As of the last 5 months, I have been staying at Marriott properties, primarily for business at least 3 nights every week and about... More 

Was this review helpful? Yes 1
mspmn, Public Relations Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, We failed to provide you with the service you expected at a Marriott. I will reach out to you directly so you and I may discuss the appropriate compensation. Thank you. More 

A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago

After traveling all day we booked a room at the Marriott before catching a 6 a.m. connecting flight. Our flight arrived after ten o'clock and we were all tired and hungry. First issue was after waiting for a hotel shuttle we found there wasn't enough room for all the passengers and their luggage. My husband called the hotel and was... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, I am terribly sorry about the lack of service you received during your stay. I encourage you to reach out to me directly as I would like to hear more about your stay. More 

Wabasha, Minnesota, United States
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at Marriott prior to a early morning flight out of MSP. The service and staff were excellent. Everyone was friendly and provided excellent service. The hotel is only a short distance to airport and the airport shuttle was on time. Would definitely stay there again.

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel and highlighting our excellent staff. I do believe that we have some of the best associates in the Twin Cities. Please stay with us again! More 

Cedar Rapids, Iowa
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We booked this hotel through the park, stay and fly package. The night we stay before we flew out the rooms were so outdated and small and they had us way in the back of the hotel away from everything. We talked to our travel agent and she was able to get us rooms in the main hotel when we... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am glad that you enjoyed your experience here. Please stay with us again! More 

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