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Marriott Minneapolis Airport

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2020 American Boulevard East, Bloomington, MN 55425
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1 room 1 guest
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Marriott Minneapolis Airport
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347 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 3 weeks ago

Just checked in and found the Front Desk staff less than cordial. Not a smile, "welcome to Marriott", " good evening"...nothing! Just, "last name please" Also zero Platinum Premier recognition.....not even a mention. I'm not by any stretch a platinum snob ( as you really can't be because it holds no clout at all anymore) But I do spend more... More 

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Bradenton, Florida
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel had typical Marriott amenities. However, the lobby leads directly into the catering pre-function area - so this is a group hotel not a business traveler hotel. The room is small but the appointments are fine. I specifically asked to be put in a quiet area far away from the wedding group running all over the hotel. So naturally... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, I am terribly sorry you did not have rest while you were here. Please reach out to me directly as I would like to hear more about your stay. More 

Seattle, Washington
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The Marriott was not a nice hotel - it had one of those "life-on-the-road hotels past it's prime" vibes. The rooms were old and a bit shabby, the lay out had you walk fairly long distances and the distance from the airport was a good 5-7 minutes longer than some closer (nicer) airport hotels like the Hilton. On the plus... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. We think our location and amenities offer a value to our guests. I apologize you did not experience a brilliant stay. Please reach out to me directly so I may hear more about your stay. More 

Syracuse, New York
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was recently flying through Minneapolis, and ended up being rebooked on a flight the next morning. The airline put me up in a local hotel. Imagine my surprise when the shuttle bus pulled up in front of what I used to know at the old Thunderbird from the mid 1990s! Back then I stayed here on business quite a... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for your kind words regarding our hotel. We have always been a Marriott since the 70's. , You are very correct there was a hotel named the Thunderbird which is now a Ramada very close to our hotel. We are so happy that you had a nice time here at the hotel. Please stay with... More 

Jackson, Wisconsin
Level Contributor
114 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed here on a few occasions over the years, and this last visit will be my last. While the location is ideal, there are better options for the same cost, or less in the area. I do prefer Marriott as a brand, but this location is not being well maintained. I start judging a room when I go... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, This is absolutely unacceptable. Please reach out to me directly so I may investigate which room you were placed in. I would also like to hear more details of your stay. Do not hesitate to call the hotel and ask for the Director of Operations or the General Manager. More 

Corvallis, Oregon
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently spent two nights at this hotel on two separate occasions and would highly recommend them. The front desk staff(two ladies named Sarah) were outstanding and went above and beyond in trying to help me find a lost item. The hotel staff even called my wife at home when I was mid-air to let her know that they hadn't... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you so very much for highlighting our associates. We truly have some of the best in the Twin Cities. Please stay with us again! More 

McLean, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My son and I had reserved two adjoining rooms for two nights. When we came back on Saturday night, July 25, someone else was in his room! The hotel had GIVEN AWAY HIS ROOM, without notice, without our consent, and without cause. The hotel had no explanation, except that "someone" cancelled our reservation at 12:36 that afternoon. I suspect they... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, I am terribly sorry that you experienced such a major oversight which prompted you to take to social media. Please call the hotel directly and ask to speak with the General Manager or Director of Operations. More 

san francisco
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 21, 2015

My partner checked in at 5pm and instructed the front desk to give me a key at 530am when I arrived and put my name on the account. When I arrived at the early hour the night auditor barely looked up and said anything. When i told him the circumstances he looked for me but couldnt find me and just... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Guest, We clearly failed to provide you the level of service you deserve at a Marriott. Our associate comments and behavior is unacceptable. Please feel free to reach out to myself the General Manager or the Director of Operations to discuss compensation. More 

Canada
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 19, 2015

Stayed there for a couple of nights on a business trip to Saint Paul, as other Marriott's were not available had to stay at this location. However have been happy with the experience at the hotel. There is an airport pickup every 30 mins, the driver was very friendly explaining the hotel and other amenities. There is a shuttle to... More 

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mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel on Trip Advisor. We appreciate your comments regarding your room. The layout of our hotel is a bit unique, as our hallways line the two lush outdoor courtyards. More 

Naperville, Illinois
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 13, 2015

It certainly wasn't the fault of the hotel that we kept getting lost on our way there or getting out of that poorly designed area. The hotel was fine, and the room very nice. But it got to be a bit of a joke....how many times does it take to find our way around? The only complaint I had was... More 

Was this review helpful? Yes
mspmn, General Manager at Marriott Minneapolis Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to review our hotel. I am terribly sorry you were lost in our hotel. Yes, the hotel was built in phases over several years in a figure eight. This design highlights are two beautiful outdoor courtyards. We do provide a map at check-in. Please ask to be placed near the lobby... More 

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