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Doubletree by Hilton Bloomington - Minneapolis South

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7800 Normandale Blvd, Bloomington, MN 55439
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Doubletree by Hilton Bloomington - Minneapolis South
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Ranked #25 of 38 Hotels in Bloomington
A recent review
3 of 5 stars reviewed 1 week ago
Denise S gahanna, United States
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923 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Doubletree by Hilton Bloomington - Minneapolis South
See the most recent reviews
gahanna, United States
1 review
3 of 5 stars Reviewed 1 week ago

The room was very nice, much more than I needed for a business trip with a jacuzzi in the suite. Front desk staff is quick to offer you a cookie but when you have to approach the desk 3x to get a key that works in your door you get a bit cookied out.

Review collected in partnership with DoubleTree by Hilton

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Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

Thank you for taking the time to post your comments on Trip Advisor. I am glad the room exceeded your expectations. Sorry if the cookie was over done. More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I read some mixed reviews about this place...but my experience was great. Affordable, great location, rooms were good...and the two ladies at the front desk who helped me super nice, funny, pleasant and very helpful.

Was this review helpful? Yes
Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

We are so glad you gave us the opportunity to provide for your hotel needs. Please allow us the chance to serve your future hotel needs. Thank you for the nice compliment regarding our staff. It is a pleasure to serve our guests. More 

Minneapolis, Minnesota, United States
Top Contributor
124 reviews 124 reviews
10 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 1 week ago

Terrible hotel. I booked what was supposed to be a "poolside room". I also asked if I could book an adjoining room and was told that "there are no adjoining rooms until the 4th floor and above that". When I checked into my room, I was on the 2nd floor, overlooking the pool with no direct access to the pool... More 

Was this review helpful? Yes
Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

I am sincerely sorry your experience at our hotel was a negative experience. I will be investigating what transpired with your stay. I would like to offer you the opportunity to come back to our hotel in the future. Please feel free to contact the Front Office Manager to discuss this further. More 

bloomington MN, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

stayed at this hotel for a Leadership Meeting in March of 2015. The staff and lobby were first rate, and the room was clean, but slightly tired and had paint missing on several walls. Ready for a refresh.

Review collected in partnership with DoubleTree by Hilton

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Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

Thank you for the pleasant response. We hope to have you stay at our property again. More 

Chicago, Illinois
Top Contributor
766 reviews 766 reviews
349 hotel reviews
421 helpful votes 421 helpful votes
3 of 5 stars Reviewed 2 weeks ago

<<Should shrug.>> That's how I feel about this hotel. I visited in February (it was -4!) for two nights, attending a meeting nearby. Overall, my stay was pleasant--nothing was wrong with the service or the accommodation. That said, the hotel does have a slightly odd feel about it--it's massive, with two towers, and it had a bit of a "past... More 

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Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

We appreciate you taking the time to write such a detailed response to our future guests. We do provide the special acts of kindness that make the traveler feel human again. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Nice enough place, looks good and it has a restaurant attached, but come on. First time here I couldn't get a printed copy of my recept, computers are always slow, had to continually call back to get them to email it to me. Now, rates are higher and they want you to pay $9.95 for Internet service! We should not... More 

Was this review helpful? Yes
Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

I do apologize if there was any confusion regarding your receipt. We are a green hotel and do, when possible, email receipts to guest versus printing them. However you can always stop at the front desk and we would be happy to print you a copy. We do provide complimentary wifi. When you connect there is an option for complimentary... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

For those arriving at Terminal 2 in St. Paul, MN the shuttle service is unreliable at best. Make sure you call hotel and tell them what airline and time, and then hope it is there to pick you up. That hasn't happened with us yet and we have tried 4 different times!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

I am sorry you had an issue with our complimentary shuttle service. Our shuttle service starts at 5:30am at the hotel and goes directly to the airport. Our shuttle drivers always go to terminal one to pick up guest since that is were the majority of our guests fly into. We do request that guests flying into terminal 2 to... More 

Appleton, Wisconsin
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel location is great. We had room 455 in north tower. Room is spacious but bath is small. Clean and comfortable beds. No freeway noise or hallway noise. Pool was very cold but hot tub was huge and warm. Breakfast waiter and host are great. The front desk is great. I would stay here again. Reasonfor not 5 star... More 

Was this review helpful? Yes
Katie C, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

Hi jsfromwi! Thank you for your review of our hotel. I'm pleased that we provided you with excellent service, but we do have some areas we can improve upon. I will speak with our maintenance department regarding the temperature at which we keep our pool. We hope to see you again soon! More 

Detroit, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I like the ammenities that this hotel provides great bellman service-- free transportation to and from the airport has a very nice resturante set up and hotel is right off the interstate so location to get to places is pretty easy

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Katie C, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

Hi Ron, Thank you for your review of our hotel! We are constantly working with the team to provide excellent service for our guests, and I'm happy to hear our bell stand staff delivered for you. We hope to see you again soon! More 

Bloomington, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Water took 15 mins to heat up. The bathroom was dirty pee caked on toilet. Stains on blankets. When you walk in the Hotel looks very nice. The staff are friendly, it was not until I saw the condition of the room that I was determined not to go back. My room had been cancelled and they did not know... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Guest Services S, Front Office Manager at Doubletree by Hilton Bloomington - Minneapolis South, responded to this review

I do apologize that your stay with us was not to your satisfaction. I will be meeting with the Director of Housekeeping regarding the cleanliness issues in your room. This is not our standard. I hope you allow us the opportunity to make things right by giving us another opportunity to stay at our hotel. More 

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