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All 38 Bloomington hotels

Northwood Inn and Suites

2.0 of 5 Hotel   |   1225 E 78th St, I-494, Exit 3, Bloomington, MN 55425
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Northwood Inn and Suites
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Ranked #37 of 38 Hotels in Bloomington
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99 reviews from our community

Traveler rating
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    40
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Saint Louis, Missouri
Top Contributor
135 reviews 135 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Stayed here during a recent trip to Minneapolis. Property shows age. Rugs in rooms and hallways were in poor shape, rooms needed remodeling and bathroom cleanliness was questionable. Rooms and halls smelled musty.

Was this review helpful? Yes
Dusseldorf, Germany
Senior Contributor
47 reviews 47 reviews
22 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

(+) - price - close to Mall of America - friendly check-in, gave also helpful tipps (-) - "breakfast" was coffee and packaged muffins, etc. (= very unhealthy) - floors and stairs looked outdated and run-down Room was ok, also bathroom. Everything was clean although it looked a bit dated. I stayed in a second floor room. There was a... More

Was this review helpful? Yes
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you found a better than expected experience. Our goal is always 100 percent customer satisfaction. That’s why we’re involved in a continuous improvement process, and we’ll use your comments to help us get better. Thanks again for staying with us -- and we look forward to providing you convenience and value... More

1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I recently visited Minnesota and this hotel was the worst hotel I stayed in. Here is my list of problems: The bathroom towels were dirty. We had to visit the laundry room to find some that were clean. The bathroom floor was sticky. The telephone didn't work. The fire alarm was broken. The parking lot was dirty and full of... More

Was this review helpful? Yes 5
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review

Dear Guest, Thanks for your comments. I’m sorry we did not meet your expectations, especially since so many other guests at that same time were completely satisfied. Still, we’re involved in a continuous improvement process and are always getting better. We’ll take your comments into consideration as we change and improve. And we look forward to having you with us... More

Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 9, 2014

stayed here for 2 nights. we were travelling via car so we needed something upfront with a parking spot. we told them this at check in, it was provided no questions asked. Room was spacious and clean. They have xfiniti cable I believe it was. No matter we found something to watch. Checkout was nothing more than a drop off... More

Was this review helpful? Yes 2
Rockford, Illinois
Top Contributor
131 reviews 131 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed July 6, 2014

We won't be returning. The only thing nice about this motel is its proximity to the mall. Among numerous things the biggest pitfalls were the very dirty carpet (bottom of our feet were black), stained bedsheets, and poor water pressure that can't flush the toilet. We didn't complain about anything and still received less than average service. More than $100... More

Was this review helpful? Yes 1
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry we failed to meet your expectations when so many others are satisfied. I’m also very sorry you didn’t bring any shortcomings to our attention during your stay so we could immediately correct them. We insist on providing top-of-the-line accommodations and service and are disappointed that we could not meet your needs... More

Eagan, Minnesota
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 6, 2014 via mobile

My husband and I had just stayed at the Northwood Inn and suites. We booked a weeks stay in a one bed room. The first night immediately we had noticed that the whole mattress was broken!! this was very concerning to us since we had 6 more nights there. My husband talked to the front desk . One lady in... More

Was this review helpful? Yes 2
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review

Dear Guest, Thanks for staying a week with us despite your concerns about the quality of the bed and the service your received. We appreciate your business. We’re involved in a continuous improvement process and will use your comments as we change and improve. Our goal is to always provide 100 percent guest satisfaction, and I apologize that we failed... More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 14, 2014 via mobile

I enjoyed my mini getaway. Great location and price. They were very helpful in every way. I am booking another return to MN and I'm definitely looking forward to another great stay at this hotel. The king size bed felt great and comfortable. ..I have a lot of back issues. It is less than a $10 ride to Mall of... More

Was this review helpful? Yes 1
Rio Rancho, New Mexico
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2014

WOW! New tile, new carpet, new beds, quiet rooms and GREAT customer service. Everytime I stay, I notice improvements made since my last stay. As long as this hotel does not change ownership, I will continue to stay at this location. I see they are breaking ground to expand soon so, even newer accommodations appear to be on the horizon!

Was this review helpful? Yes 1
Denver, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 6, 2014

I read many of the complaints about this place, but many were old so I thought things must have changed by now. I really wanted to like this place - after all, lodging for a 4 or 5 night stay in MSP costs more than my flight and rental car combined every time I come out. The location seemed ideal,... More

Was this review helpful? Yes 2
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review

Dear Guest, Thank you for your extensive comments. Although I can clearly see that you were not at all satisfied with your stay, we take pride in this property and in the amenities we provide. I sincerely apologize that we experienced a wifi outage during your stay and that you experienced other issues that made your multi-day stay less than... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 26, 2014

The hotel was over priced and super dirty electronic switch for the lights mess up I will Not recommend this place to anyone! We got dirty blankets our room smell terrible and sooooo overpriced again and we lost all of our money I hate this place!

Was this review helpful? Yes 2
northwoodinnandsuite, Webmaster at Northwood Inn and Suites, responded to this review

Dear Guest, Thanks for taking time to leave your comments. I do not understand all your comments or how you lost any money since you apparently completed your stay with us, but please contact me directly if there are any outstanding issues related to your stay. We satisfy hundreds of clients every month, but I am sincerely sorry that we... More

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Additional Information about Northwood Inn and Suites

Address: 1225 E 78th St, I-494, Exit 3, Bloomington, MN 55425
Location: United States > Minnesota > Bloomington
Price Range (Based on Average Rates): $
Hotel Class:2 star — Northwood Inn and Suites 2*
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Also Known As:
Northwood Hotel Bloomington
Bloomington Travel Lodge
Bloomington Travelodge
Travelodge Bloomington
Travel Lodge Bloomington
Northwood Inn And Suites Bloomington, MN, North America

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