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Holiday Inn Express Hotel & Suites Brainerd-Baxter

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15739 Audubon Way, Highway 371 North, Baxter, MN 56425
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Holiday Inn Express Hotel & Suites Brainerd-Baxter
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Holiday Inn Express Hotel & Suites Brainerd-Baxter
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134 reviews from our community

Traveler rating
    50
    55
    13
    7
    9
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81
10
2
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Metro Minneapolis-Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 5 days ago NEW

I cannot express how amazing the staff is here they were more than accommodating, super friendly and understanding. Our room was pretty standard for hotel rooms but I did think the beds were more comfortable than most. Our bathroom was very pretty and I loved the showerhead and the fact that they didn't have that weird thing that some hotels... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Amanda P.-- Thank you so much for those great words on our staff. I'm blessed to have such an awesome staff that strives to provide a great experience! I will certainly pass on the great words! Thank you, Thomas V Manager More 

Marble, Minnesota
1 review
3 of 5 stars Reviewed 1 week ago

The staff was very friendly so I would love to give a shout out to them. A few complaints however about the facilities. Having a toddler as soon as we got to our room I checked the lock on the door that only allows you to open the door an inch or so and it was broken. I do have... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Lori G - Thank you so much for the review and observations on our property. We do strive to provide a great service experience and I'm very happy to read that the staff went the extra mile to make corrections to improve your stay. I will talk to our departments in improving our room cares to insure that these... More 

Deerwood, Minnesota
1 review
5 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for a night as we decided to take a short trip from home. The service was excellent, the staff was friendly, and the cleanliness of the hotel was exceptional. I would definitely recommend this hotel as our experience was top-notch!

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Ted A- Thank you so much for your review, I'll make sure to pass on your kind words to our staff. We strive to provide a great experience. Thank you, Thomas V GM More 

Woodbury, Minnesota
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 5, 2015

My family stayed here for my daughter's 7th birthday and had a great time. We reserved the family suite that had the fun room for the kids (with bunk beds and own tv. The room was pretty small, but was a fun experience that the kids loved. The free breakfast was pretty good as it had bagels, sausage and warmed... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Jason4465- Thank you for reviewing our property, we really appreciate your patronage. I'm happy to read that overall you found great value at our facility. We strive for excellence, we'll continue at reviewing noise at our property to find better solutions to control the hallway noise. Thank you for your suggestions! Thank you, Thomas V, General Manager More 

Stacy, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2015

We love to spend time at this hotel/water park with our kids and other families, especially over the New Year holiday! We've stayed here more than once and our experience is always the same. Super friendly staff, clean rooms, wonderful family-friendly water park that the kids love, and a great free breakfast! And I have to give them huge credit... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello KRS22-- Thank you for your continue patronage to our property. We really appreciate your kind words and I'll certainly pass them on to the staff. We do have a great staff that is proud do deliver superior service in the Brainerd Lakes Area. Look forward to seeing you next New Years Eve! Thank you, Thomas V, General Manager More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2015

The hotel was average. The waterpark would have been great but there were only four double tubes for the waterslide...my 2.5 year old and I waited for over 30 min to no avail...we asked a lifeguard if maybe something could be said being that there were so few slides and he very rudely said no...and I wasn't the only parent... More 

Was this review helpful? Yes 1
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Jlmed218-- I do apologize for the experience with the lack of double tubes for the park. We will work towards managing that guest need more to insure that we have enough tubes to go around. I will also take your great suggestion about the share policy to insure that everyone is getting equal use. I hope if you do... More 

Crosby, Minnesota
1 review
5 of 5 stars Reviewed January 18, 2015

Myself and my four children stayed this past Friday overnight and it was a very memorable experience. We have been to a number of hotels with waterparks but this one for sure ranked among the best. The staff was nice and professional and the service was awesome. Furthermore the pizza and snacks in the pool area were fantastic. If you... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Michael K-- Thank you so much for your review on your previous stay. I'm very happy to read that we could provide your family a superior service and to provide great memories for your family. We look forward to your future visits in the Brainerd Lakes Area. Thank you, Thomas V General Manager More 

Brainerd, Minnesota, United States
1 review
5 of 5 stars Reviewed January 13, 2015

We had our in-laws stay at the Holiday Inn Express over Christmas, and they liked how clean and comfortable the room was. We brought out kids to the waterpark, and they had a great time. We also used the lobby to play games with some other relatives from the area. The staff was very friendly and accommodating.

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Christy-- I'm so happy that we were able to host your family during their visit to the Brainerd Lakes Area! We love treating visitors to a great experience while they visit family and the area. We look forward their future visits to our great area! Thank you, Thomas V General Manager More 

Paynesville, Minnesota, United States
1 review
5 of 5 stars Reviewed January 13, 2015

My wife and I have a lot of children (6) and it can be difficult to please all of them because they very in age. We took the 5 younger ones to the Holiday Inn Express Hotel in Brainerd-Baxter because our 5 year old daughter wanted to go to a water park for her birthday. Everyone had a great time... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Thank you so much for your review on our property. We really appreciate your patronage and kind words. We strive for excellence every time and great tip on the room suggestion. The tree top suite is awesome for larger families. Thank you, Thomas V General Manager More 

Stillwater, Minnesota
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed January 2, 2015 via mobile

We stayed one night in the "kids suite" in January. The kids suite has no ventilation in the cabin part of the room. The kids were so hot that we had to run the air conditioning in January to keep them cool enough to sleep. Which froze us in the other part of the room. We stayed on the second... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Tim H.-- Thank you so much for your review on our property. We strive in providing great service to our guests and I do hope that you found our staff in a professional polite manner. We are definitely working on updates to our property and I'll address all matters to continue to providing an excellent property. Feel free to... More 

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