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Holiday Inn Express Hotel & Suites Brainerd-Baxter

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15739 Audubon Way, Highway 371 North, Baxter, MN 56425
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Holiday Inn Express Hotel & Suites Brainerd-Baxter
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Holiday Inn Express Hotel & Suites Brainerd-Baxter
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137 reviews from our community

Traveler rating
    52
    56
    13
    7
    9
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83
10
2
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Minneapolis, Minnesota
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I tend to travel a bit for business and it can be tricky to bring the family, but this location makes it easy! My kids are always asking when my next trip to Brainerd/Baxter is! All of my usual business needs are accommodated and there is plenty to do for the kids. The staff was great. The food was good... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Familymanonbusiness- Thank you so much for your review! We strive to provide the best experience for all your travel needs and I will pass on your great words to our staff. Thank you, Thomas V General Manager More 

Senior Contributor
21 reviews 21 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

my four kids and I stayed over Easter weekend and they had a fantastic time. The hotel room was the same as any holiday inn express and we had 2 queens and a camp bed. The main area was the swimming pools and the kids loved it. Great bonus in that it's free when staying so the value was brilliant.... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Celtic67matt-- Thank you so much for visiting us over the Easter Break! It is awesome to have a great family fun experience for families of all ages. We will continue to provide a top notch experience and look forward to your families future visits. Thank you, Thomas V General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Such kindness is a rare find. Staff were gracious, even hosting an Easter egg hunt this morning. Water park attendants most helpful and kind, going out of their way to create a pleasant experience . Clean, well-appointed and quiet. Definitely will do this again.

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Mary W-- It was so great having your family over for the Easter Break. Our staff had a wonderful time with the egg hunt and providing a great experience to our guests. We look forward to your future visits. Thank you, Thomas V General Manager More 

Metro Minneapolis-Saint Paul, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I cannot express how amazing the staff is here they were more than accommodating, super friendly and understanding. Our room was pretty standard for hotel rooms but I did think the beds were more comfortable than most. Our bathroom was very pretty and I loved the showerhead and the fact that they didn't have that weird thing that some hotels... More 

Was this review helpful? Yes 1
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Amanda P.-- Thank you so much for those great words on our staff. I'm blessed to have such an awesome staff that strives to provide a great experience! I will certainly pass on the great words! Thank you, Thomas V Manager More 

Marble, Minnesota
1 review
3 of 5 stars Reviewed March 16, 2015

The staff was very friendly so I would love to give a shout out to them. A few complaints however about the facilities. Having a toddler as soon as we got to our room I checked the lock on the door that only allows you to open the door an inch or so and it was broken. I do have... More 

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Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Lori G - Thank you so much for the review and observations on our property. We do strive to provide a great service experience and I'm very happy to read that the staff went the extra mile to make corrections to improve your stay. I will talk to our departments in improving our room cares to insure that these... More 

Deerwood, Minnesota
1 review
5 of 5 stars Reviewed March 9, 2015

My family and I stayed here for a night as we decided to take a short trip from home. The service was excellent, the staff was friendly, and the cleanliness of the hotel was exceptional. I would definitely recommend this hotel as our experience was top-notch!

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Ted A- Thank you so much for your review, I'll make sure to pass on your kind words to our staff. We strive to provide a great experience. Thank you, Thomas V GM More 

Woodbury, Minnesota
Contributor
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 5, 2015

My family stayed here for my daughter's 7th birthday and had a great time. We reserved the family suite that had the fun room for the kids (with bunk beds and own tv. The room was pretty small, but was a fun experience that the kids loved. The free breakfast was pretty good as it had bagels, sausage and warmed... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Jason4465- Thank you for reviewing our property, we really appreciate your patronage. I'm happy to read that overall you found great value at our facility. We strive for excellence, we'll continue at reviewing noise at our property to find better solutions to control the hallway noise. Thank you for your suggestions! Thank you, Thomas V, General Manager More 

Stacy, Minnesota
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 3, 2015

We love to spend time at this hotel/water park with our kids and other families, especially over the New Year holiday! We've stayed here more than once and our experience is always the same. Super friendly staff, clean rooms, wonderful family-friendly water park that the kids love, and a great free breakfast! And I have to give them huge credit... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello KRS22-- Thank you for your continue patronage to our property. We really appreciate your kind words and I'll certainly pass them on to the staff. We do have a great staff that is proud do deliver superior service in the Brainerd Lakes Area. Look forward to seeing you next New Years Eve! Thank you, Thomas V, General Manager More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2015

The hotel was average. The waterpark would have been great but there were only four double tubes for the waterslide...my 2.5 year old and I waited for over 30 min to no avail...we asked a lifeguard if maybe something could be said being that there were so few slides and he very rudely said no...and I wasn't the only parent... More 

Was this review helpful? Yes 1
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Jlmed218-- I do apologize for the experience with the lack of double tubes for the park. We will work towards managing that guest need more to insure that we have enough tubes to go around. I will also take your great suggestion about the share policy to insure that everyone is getting equal use. I hope if you do... More 

Crosby, Minnesota
1 review
5 of 5 stars Reviewed January 18, 2015

Myself and my four children stayed this past Friday overnight and it was a very memorable experience. We have been to a number of hotels with waterparks but this one for sure ranked among the best. The staff was nice and professional and the service was awesome. Furthermore the pizza and snacks in the pool area were fantastic. If you... More 

Was this review helpful? Yes
Thomas V, General Manager at Holiday Inn Express Hotel & Suites Brainerd-Baxter, responded to this review

Hello Michael K-- Thank you so much for your review on your previous stay. I'm very happy to read that we could provide your family a superior service and to provide great memories for your family. We look forward to your future visits in the Brainerd Lakes Area. Thank you, Thomas V General Manager More 

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