We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Executive Inn & Suites

Hotel website
Hotel deals
2725 Buchanan Avenue SW, Wyoming, MI 49548 (Formerly Country Inn & Suites Grand Rapids South)
Special Offer
1,000 bonus reward points
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Best Western Executive Inn & Suites
View Map
Add Photo Write a Review

161 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    75
    46
    19
    12
    9
See reviews for
47
29
14
51
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (161)
  • Mar-May only
    (42)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (35)
  • Dec-Feb only
    (22)
All months
1 review
2 of 5 stars Reviewed 1 week ago

Would not ever stay here again. There were bums, panhandlers in parking lot. Room not cleaned and staff was indifferent when we reported it. Whole area was bad neighborhood. No restaurants in imediat6e vicinity worth eating at.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Alex M Thank you for taking the time to give us a review. We appreciate hearing what our guests have to say, even if it's negative, for even though we strive to provide excellent customer service and an exceptional stay; we sometimes fall short. We obviously did not met your expectations, by not having the type of restaurants you... More 

Flat Rock, Michigan
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I had concert tickets at Van Andel Arena in Grand Rapids. We rode his Harley from Detroit and made a weekend out of it. Spent a day in Saugatuck and stayed a night in Muskegon and then wanted a hotel near the arena the night of the concert, so we could leave the bike at the hotel... More 

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear MzKimRDH, Thank you for taking the time to write a review about your recent stay with us. Hope you enjoyed the concert and the RIDE :) We would be delighted if you would come back and see us again the next time you find yourself in the area. Make It A Great Day! Joanne More 

Washington DC, District of Columbia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I'm not one for flowering reviews so here you go: -We couldn't get into first room. Door was jammed so they move us to a different room -room was FREEZING so we called down for blankets while we waited for the temperature to adjust. We were told we'd have to come down to get them ourselves -my 17 year old... More 

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Elizabeth and P... S, Thank you for your TripAdvisor review. I apologize that your stay did not start out so well, and hope my staff responded quickly to both the door issue and temperature of the room. I also apologize that my staff did not seem warm and welcoming during your stay. I would love the opportunity to make... More 

Grand Rapids, MI, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We were looking for something special to do in celebration of 2 life events. Just an opportunity to get away from home a little while and keep our status with Best Western. Will be doing it again sometime within the year.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Virginia B, Thank you for taking the time to give us a review on TripAdvisor about your recent stay. We are delighted you shared your Birthday and Anniversary with us! We enjoyed having you and your husband as our guests and look forward to seeing you again around Thanksgiving! Make It A Great Day! Joanne More 

Muskegon
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were in Grand Rapids for a "AQS Quilt Convention" -- I think that Best Western purchased this property since we stayed there in 2013 -- it seems a little nicer than previously. With the AAA Discount and the quite nice Breakfast Bar, I feel this is a good value. We will probably stay there again in the future.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Raynold B, Thank you for your review regarding your recent stay with us! We hope you enjoyed the Quit Convention :) We are constantly striving to improve & delighted you noticed. We hope you will stay with us again the next time you are in the area. Make It A Great Day! Joanne More 

Chicago, United States
Level Contributor
55 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Only stayed one night but did not have any major issues. The only issue would be the air conditioning. It was not easy to set. Other than that, bed was comfy, got a free upgrade and breakfast was good.

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Rodolfo J, Thank you for taking the time to give us a review. We value all feedback from our guests. We are delighted that you enjoyed your stay with us. I will however review the instructions for our air conditioning units. Thank you for bring it to our attention. Make It A Great Day! Joanne More 

Grand Haven, Michigan
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Front desk clerk Jennifer was busy on the phone ordering her pork chop dinner from the place across the street, kept me waiting at least 5 minutes while she picked out her side dishes while I had an empty ice bucket in my hand (no ice maker on floor 2). She was very rude and has no business in the... More 

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Petersgal We strive to insure all our guests enjoy their stay with us, we obviously feel short during your stay. On behalf of myself and all of my staff I apologize. I would like the opportunity to make this right for you. Please contact me at 616-246-6612. Make It A Great Day! Joanne More 

West Chester, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

If you're ever stuck in Wyoming MI or want a nice hotel outside Grand Rapids, this hotel is a good pick. We were stranded when our car broke down. This hotel was near the dealer, but in the end, we were very pleased with our stay. If I ever get stranded near Grand Rapids again, I wouldn't hesitate to stay... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Lauren H, Thank you for your review, we appreciate your feedback regarding your recent stay with us. You are very sweet. I hope you will be back to see us again, but under better circumstances. Make It A Great Day! Joanne More 

Hubertus WI, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I stay her every week, its the nicest hotel in the area. They have a good breakfast, clean rooms, a pool and a hot tub. Also their workout room has a treadmill, elipitical, ab, lounge, and a Body Solid pully machine that is pretty nice.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear Jeff W, Thank you for your review of your recent stay with us. We appreciate your feedback. Since you stay with us regularly, I was hoping you could provide me with some additional information? What can we do to improve and change your score from a 4 to a 5? See you Thursday! Make It A Great Day! Joanne More 

Alpena, United States
1 review
4 of 5 stars Reviewed 5 weeks ago

Excellent location and newly remodeled rooms make this a excellent place to stay. Highly recommended and close to all type of food and close to exit from freeway. Nice pool, clean hotel and family friendly. Breakfast was nice

Review collected in partnership with Best Western

Was this review helpful? Yes
GMGrandRapidsBW, General Manager at Best Western Executive Inn & Suites, responded to this review

Dear David Z, Thank you for giving us a review on TripAdvisor and recommending us to others. We appreciate your feedback. Hope we will see you again the next time you are in Grand Rapids. Make It A Great Day! Joanne More 

Questions? Get answers from hotel staff and past guests. Ask a question

2 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1)
Viewed
Room/suite (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Wyoming
5.7 mi away
Country Inn & Suites By Carlson, Grand Rapids East
3.6 mi away
Holiday Inn Grand Rapids Downtown
5.4 mi away
Comfort Inn Airport
Comfort Inn Airport
#10 of 47 in Grand Rapids
4.5 of 5 stars 296 reviews
Show Prices
Show Prices
Show Prices
3.6 mi away
JW Marriott Hotel Grand Rapids
JW Marriott Hotel Grand Rapids
#3 of 47 in Grand Rapids
4.5 of 5 stars 678 reviews
3.6 mi away
Amway Grand Plaza Hotel
Amway Grand Plaza Hotel
#5 of 47 in Grand Rapids
4.5 of 5 stars 825 reviews
6.7 mi away
Hampton Inn & Suites Grand Rapids Airport / 28th St
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay