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Hyatt Place Grand Rapids-South

3.0 of 5 2150 Metro Lane, Wyoming, MI 49519
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Certificate of Excellence 2014
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Hyatt Place Grand Rapids-South
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Hyatt Place Grand Rapids-South
Hyatt Place Grand Rapids-South
Hyatt Place Grand Rapids-South
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184 reviews from our community

Traveler rating
    103
    54
    17
    7
    3
See reviews for
60
39
11
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

I was here for a conference. I wish there were a vending machine but I was able to find a store and grab snacks. The staff are friendly and helpful. My door was ajar last night but one of the staff helped me and we both realized the maid forgot to close the door all the way after cleaning my... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear Mrsjamescass, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we are appreciative that you took the time to review our hotel. Your feedback, both positive and areas for improvement, allows us to... More 

Michigan
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My family had 6 rooms booked for a wedding. The staff was very friendly and helpful. Our main problems was that the lobby and check in area was always freezing! I know it gets cold in January but it was not comfortable checking in! The staff reported that they are cold as well! Breakfast was nice but we had to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear parkinvix, Your comfort is our top priority, so I was disappointed to hear the cold weather made our common areas unbearable. Thank you for taking the time to share your experience and I appreciate you noting our kind associates and ample breakfast. You review has heightened our awareness of the issue; for that reason, we hope to see you... More 

Grand Rapids, Michigan
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 2, 2014

this is a great hotel. in fact, i have yet to have a bad experience with any Hyatt property. this one is no exception. the staff was incredibly friendly, the dining options were great and the room itself was fantastic! it has a very modern vibe but each option and style choice serves a comfort and practicality. i'd love to... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear AlohaSoul, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Nick Fischioni General Manager More 

Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 23, 2014

Stayed here for a business trip ... location is right along the highway and, despite some of the other complaints from previous reviewers, I don't feel like the noise was an issue -- at least on the side of hotel where we stayed. A few things of note: --Breakfast was pretty good ... breakfast sandwiches or eggs, french toast, cereal,... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear Tyler M, We're happy to hear from you! It's great to know that you enjoyed our amenities as well as our friendly staff. We value your feedback which highlights our successes and areas for improvement as it allows us to monitor and improve upon the guest experience. Please plan to visit us again the next time you travel to... More 

Boston, MA
Top Contributor
100 reviews 100 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 14, 2014

I've stayed here several times for business. Location is convenient - close to highway, but I have never heard highway noise. There are options for dinner and breakfast at this hotel.. Neither will blow your socks off, but if you need to grab something quick and get to work / bed / meetings it certainly is convenient. Rooms are big... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear MarkInBoston, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our great location and comfortable accommodations. Thank you for your time in reviewing our hotel. Your feedback, which highlights strengths and areas of improvement, serve as encouragement to our associates who strive to provide a pleasant stay. Best, Nick Fischioni General Manager More 

Westland, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 3, 2014

I found the facilities to be clean quite and relaxing. Breakfast was pretty good for a complimentary buffet. Plenty of fresh fruit and cereal. I don't drink coffee, so I can't add anything of value there. Overall I was treated well and the room was clean and comfortable.

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear Curtis M, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our amenities ample and accommodations comfortable. We appreciate your review and recommendation and look forward to your return. Best, Nick Fischioni General Manager More 

New York City, New York
Top Contributor
132 reviews 132 reviews
45 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed November 3, 2014

This place looks clean from the outside and in the lobby, and the rooms are OK but not great. First room they gave me had half of a shower door. Yeah! The rear half of the shower door is missing, so water can spill out onto the floor. How fun! Why does Hyatt think this is cool and fashionable? It... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear JimB_Traveler, Thank you for your review. I'm sorry to hear of your disappointment in our modern bathroom design, green practices and breakfast. I regret that our accommodations and services were not to your liking; please forgive us. Your valuable feedback is of great importance to us and allows us to monitor and continually improve our property. Thank you for... More 

Grand Rapids, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed October 27, 2014

I stayed here in July. And my opinion of the Hyatt Plac is still the same. I again loved how clean the room was. I also loved how you don't have to wait for the hot water for a long time in the shower. Room was well insulated so you can hardly hear the highway noise. I still would recommend... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear Evan V, We are delighted to hear of the comfort you experienced at our hotel. I’m glad you were able to take advantage of our modern rooms and friendly service. Our associates are the key to providing our guests with a satisfying stay. We appreciate your kind remarks and hope to see you again. Best, Nick Fischioni General Manager More 

Frankfort, Illinois
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 26, 2014

This is the 3rd visit to this hotel. The first experience was great. The second... eh, not great, but good. So, decided to let the 3rd stay decide wether or not we'd ever return. Check in was great! Fast and the staffer that assisted was very professional. Room: Pretty much standard for that hotel. Really nice sitting area with comfortable... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear sdm67, Welcome back! Thank you for sharing your kind review with us and other travelers. I’m glad you enjoyed our well-equipped rooms, ample breakfast and friendly service. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We hope to see you again soon. Best, Nick Fischioni General Manager More 

Carmel, Indiana
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed October 20, 2014

Overall this is an average hotel and delivers what I would normally expect from a Hyatt Place property. Staff is friendly and the furnishings are comfortable. What is totally unacceptable to me is that they have motion detectors in the rooms setup to turn the lights off every 15 minutes. If you are trying to get any work done at... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hyatt Place Grand Rapids-South, responded to this review

Dear Gloobnib, Thank you for noting our friendly staff and comfortable accommodations despite the frustrations caused by our motion activated lighting. This type of lighting is required for LEED certification. We pride ourselves in being a hotel which allows our business travelers to accomplish their goals, so our lapses during your stay are being taken very seriously. I appreciate you... More 

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Additional Information about Hyatt Place Grand Rapids-South

Address: 2150 Metro Lane, Wyoming, MI 49519
Phone Number:
Location: United States > Michigan > Kent County > Wyoming
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Grand Rapids-South 3*
Number of rooms: 113
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Also Known As:
Hyatt Place Grand Rapids-South Hotel Wyoming

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