I never had such bad experience in any other hotel. My company booked 3 rooms for business trip, 2 rooms for 2 days and one for 1 day. Next day one of my colleague left, but I was unexpectedly surprised with information that hotel representative collect my belongings and gave my room to another customer. They inform me that I... more

Booked hotel to use reward card from Best Western and to be closer to Detroit to go to baseball game the next day. We were very disappointed with stay and had stayed at many Best Western hotels before. The rooms are quite old looking and worn. First thing is our phone was not working properly and TV reception was terrible.... more

Best Western of Whitmore Lake is obviously an older hotel (1970s) right next to I-23. The owners have done some simple upgrades, such as replacing floor coverings, bathroom countertops, heating/cooling units. But the mattresses were hard and the freeway noise was still audible even with the fan turned on due to exterior corridors. I have a difficult time falling asleep... more

Well, it's "Best Western" as far as hotels go. The room was a decent size and it did have a mini fridge, but BEWARE of the water. They used the fallback " We have well water" , I grew up with well water!! The night we checked in the water was o.k.. You had to let it run for a... more