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All 4 West Branch hotels

Quality Inn

2980 Cook Rd., West Branch, MI 48661
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Quality Inn
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68%
Ranked #1 of 4 hotels in West Branch
A recent review
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67 people have reviewed this hotel

Traveler rating
    22
    23
    13
    6
    3
See reviews for
22
19
4
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Virginia
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were headed north and stopped here because the weather was getting foggy and raining this night. We were pleasantly surprised with great service, value and comfort. We didn't get to use the indoor pool but it was very cool with an outdoorsy theme. Out kids wished they had a chance to use it but we needed to get back... More

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Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a chain hotel off the highway. I chose it over the others and was pleased. Cute little gifts available in the lobby. Room was spacious and comfortable, clean and cute. I left before trying the available breakfast. The staff were friendly and the room was very reasonably priced.

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Racine, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This Quality Inn was very clean and comfortable...The staff was very friendly. When I told them I was there to attend a funeral on this trip, they informed me that I would get a special rate for that day.

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Erie, Michigan, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 8, 2014

My husband and I have been staying at this Quality Inn for over 20 years. Many upgrades and improvements have been made over the years, even though it was always a pleasure to stay there. It is great for couples, families, and anyone else! The facility is immaculate clean, the employees are friendly, accommodating, and just a joy to meet... More

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qiwestbranch, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

Houghton Lake
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 11, 2013

Ive been in alot of motel this summer....motorcycle trips. I had my cabin winterized this fall and needed to stay over for a day. I called here and they gave me a great deal! Upon arrival, early, they had my room ready and when I walked in I couldn't belive how clean it was. A great room with a little... More

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qiwestbranch, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More

ontario
Contributor
11 reviews 11 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 22, 2013

it was late and we needed a place to stay on the way to Traverse City - We pulled over at West Branch and this is the first place we stopped at. It made me feel nice walking into the lobby with a big bear on my left and lots of outdoorsy decor. The girl at the desk was on... More

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qiwestbranch, Manager at Quality Inn, responded to this review

Thank you for staying with us and your kind comments. Scott Buttrick Rooms Division Manager More

Yorktown, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 27, 2013

Strange experience. When we arrived, it was late in the evening. Finding the entrance was confusing since it appeared to be the entrance to a gift shop. We had made reservation by phone using points, or so I thought. When we arrived, we were told that we didn't have enough points for the room. We paid for the room and... More

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qiwestbranch, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2013

Room was very clean, comfortable bed and nice linens. Don't judge the place by the lobby or carpeted walls in the hallway. If you want clean and comfortable this place fits the bill. Check in was fast and friendly.

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qiwestbranch, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Scott L.... More

Windsor Ontario
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 18, 2013

Stopped in here as we were tired of driving all day. What a nice surprise. Beds were very comfy and overall the place was clean and reasonably priced. Yes, it is showing some age, however, it's really funny in a hokey sort of way in regards to décor. There's a lumberjack theme running throughout the place from the plaid carpets,... More

Was this review helpful? Yes
qiwestbranch, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Scott L.... More

Bracey, VA
Top Contributor
59 reviews 59 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed August 31, 2013

We actually had trouble getting through because of all the souvenirs for sale. Carpet on stairs is so worn it is ripped in spots note:the only elevator is for handicapped only. Room had very nice and rustic decor, matching the location. The heat/cooling outlet is directly above the bed and blows directly on it and can't be adjusted.

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Additional Information about Quality Inn

Also Known As:
Quality Hotel
Quality Hotel West Branch
Quality Inn West Branch
West Branch Quality Inn
Address: 2980 Cook Rd., West Branch, MI 48661
Phone Number:
Location: United States > Michigan > West Branch
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 hotels in West Branch
Price Range (Based on Average Rates): $
Reservation Options:
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