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Super 8 West Branch

Certificate of Excellence
2.0 of 5
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2596 Austin's Way, PO Box 338, West Branch, MI 48661
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Super 8 West Branch
Best prices for: 1 room 1 guest
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Ranked #1 of 4 Hotels in West Branch
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 days ago
Margaret F Kitchener, Canada
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198 reviews from our community

Traveler rating
    77
    64
    34
    14
    9
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78
51
15
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
  • All months
    (198)
  • Mar-May only
    (43)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (34)
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Kitchener, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would like to give a big "Thank You" to two amazing individuals-Ramona and Dave-Their customer care was outstanding in making a further reservation at another Super 8 for us. This location was absolutely perfect and met all of our expectations for our stay. We also enjoyed our stay very much at the location they further booked for us. I... More 

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Livonia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Friendly staff, very clean rooms and newer mattress. Friends complain that Super 8 is outdated, this location proves them wrong on all levels. Only complaint was that you could not turn off the air conditioner/heater so the fan stayed on the whole time that we were there.

Review collected in partnership with Super 8

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Donna D, General Manager at Super 8 West Branch, responded to this review

Thank you so much for taking the time to leave us a review about your stay at Super 8 of West Branch! I am glad to prove the "out of date"-ers wrong! I am sorry that the air continued to run and I will be looking into that to see if there is something we can do to make your... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good hotel, breakfast was waffles, toast, yogurt , juice cereal Room was clean and hotel was clean, pool and spa were clean. So overall great stay . Very close to food and shopping. Tanger outlets is right next door, right of the highway would recommend .

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Donna D, General Manager at Super 8 West Branch, responded to this review

Thank you so much for taking the time to leave such a pleasant review! We are glad that you had a wonderful stay and look forward to having you again. More 

Minneapolis, Minnesota
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I called for a simple 1 night stay for 1 adult. It took nearly twice as long as it should have with the agent repeatedly trying to sign me up for various "special offers" and "rewards" that really were credit card offers and such, including trying to transfer me to another agent. Extremely annoying with all the canned offers.

Review collected in partnership with Super 8

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Donna D, General Manager at Super 8 West Branch, responded to this review

I apologize for the difficult time you had making your reservation, that must have been very frustrating. That is why we always suggest that you call our property directly, we do not play games with special offers or other gimmicks as the other travel agencies do. Please give us a call to set up your reservation next time and I... More 

A TripAdvisor Member
4 of 5 stars Reviewed 5 weeks ago

The only complaint we had was that since the hotel was full, we had to wait for towels each day, and we were there for a wedding, so we could not wait all day for those.

Review collected in partnership with Super 8

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Donna D, General Manager at Super 8 West Branch, responded to this review

We apologize that we did not meet your expectations with the towels and this is certainly something that we will be working on in the future. I am glad that the rest of your stay was pleasant and we do hope to see you again very soon! Thank you for taking the time to leave a review as we strive... More 

Echo Bay
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 1, 2015

Good service and kind staff.. It would be a good idea to have possibly boiled eggs for breaky as being Celiac I am limited to breakfast options.. thanks..

Review collected in partnership with Super 8

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Donna D, General Manager at Super 8 West Branch, responded to this review

Thank you for leaving such a pleasant review for our team! We certainly appreciate that! I apologize that our Super Start Super 8 breakfast does not meet your needs. We do hope to see you again in the future! More 

Saginaw
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 25, 2015

Rooms were very clean and very comfortable Enjoyed our stay. Access from parking lot was a drawback but not a problem. Pet Friendly.

Review collected in partnership with Super 8

Was this review helpful? Yes
Donna D, General Manager at Super 8 West Branch, responded to this review

So glad that you enjoyed your stay here at the Super 8 in West Branch! Thank you for taking the time to leave the review and we look forward to seeing you next time. More 

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