I made online reservations and specified a non-smoking room. The room we were given at first reeked of cigarette smoke. They did, however, move us promptly into a fresh, very clean room. The room heater in our new room was very noisy and did not work properly. To top it off, the hotel booked a "Sweet Sixteen" party on Saturday night that included a very loud band until just after Midnight. No sleep for us.
We had quite a few family members there for a funeral and we were all exhausted. We did not appreicate all of the noise. If we had wanted to rent a room over a dance hall, we would have.
After the music finally stopped, at about 2am, fireworks were let off in the parking lot that damaged our relative's rental car. The staff apologized for the noise, but did nothing.
The hotel did not put the well being of the guests at the forefront. There was way too much noise and commotion. Additionally, the maid staff barged into our room...
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