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All 3 Waterford hotels

Holiday Inn Express Hotel & Suites Waterford

2.5 of 5 Hotel   |   4350 Pontiac Lake Rd, Waterford, MI 48328
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Ranked #1 of 3 Hotels in Waterford
A recent review
5 of 5 stars Reviewed September 13, 2014
Ron F
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64 reviews from our community

Traveler rating
    23
    21
    7
    7
    6
See reviews for
12
12
2
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 13, 2014

Stayed one night and glad we choose this hotel! Very clean and the staff was exceptionally nice. The bed and pillows were very comfortable and the room was spotless. The staff recommended The Lion's Den for dinner. Their recommendation turned out to be awesome!

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Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for choosing the Holiday Inn Express and Suites in Waterford for your brief stay! We are very please to read your complimentary review, and we are more pleased to learn you enjoyed so many aspects of your stay! We are glad to hear you enjoyed your concert, and on behalf of other guests - thank you... More

Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2014

I have had the pleasure of staying here for at least the past 5 summers while doing field research nearby. The staff became our family, gladly tending to all of our needs. The recent remodel is modern and very well done. We always found this establishment to be clean and comfortable. The entire staff works very hard to please all... More

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you! We have sincerely enjoyed having you with us all these years and very pleased you found our staff to be like a second family to you! I will pass along your complimentary comments to Yvette and the other team members you mentioned by name. Naturally, when you return to the area, please allow us to provide you with... More

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 2, 2014

Upon my arrival, it took over 25 minutes to get checked in and I had a reservation. In addition to having to stand during this time, I am handicap. I asked several times to speak to someone about a better rate and was promised, that someone would get back to me that day, and they never did. When I departed... More

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for choosing the Holiday Inn Express for your July stay. We are disappointed to read we did not earn your satisfaction with regard to the time required to check you in . Our hotel features a separate check in area for handicapped guests which is located to the left of the Front Desk, near the snack... More

Clarkston, Michigan
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 21, 2014

Great location on the M-59 which is the main drag. There is a 24 hour Meijer across the street with a gas station. Close to the airport, it is mainly a cargo airport and charters. Close to Pontiac State Park. Rooms were clena and I was happy. Breakfast was yummy.

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Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your very nice review. We are very pleased to hear we met our goal of achieving your satisfaction! We are very proud of our clean rooms and sparkling facilities! I will pass along your comments to the staff and thank them for their efforts! Glad you enjoyed the Great Start Breakfast too! Come back and... More

Milton
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 5, 2014

The hotel was recently renovated and very comfortable. The staff was friendly and accommodating. Breakfast offered a good variety and was perfect for our stay! The rooms were spacious and location was very convenient for us. I just felt price was little high.

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your wonderful review of the Holiday Inn Express and Suites Waterford! We certainly appreciate your positive feedback! It was very nice to hear we met our goal of earning your satisfaction, and that you were pleased with our newly renovated rooms, our staff and our breakfast! We do have an awesome location, and hope when... More

Chicago, IL
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

I really enjoy staying here, the staff is always friendly and accommodating. It was close to where we needed to be, at a The Pontiac Lake State Park, for the annual power boat races. I also enjoy the breakfast that is served, nice selection for a quick bite before starting the day. Rooms are always clean and properly stocked.

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your wonderful review! We always enjoy hearing from guests, especially when they have such positive feedback such as yours. We are pleased our location was convenient to the Pontiac Boat races which brought you to our area. I will pass along your comments regarding the staff and the breakfast. We hope to see you again when your... More

Bangkok, Thailand
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

The HI in Waterford was selected due to non availability nearer to Auburn Hills. The reception staff were efficient and my 3 day stay was as expected. The rooms are clean with good AC units, large TV and WiFi access. There were a number of sockets, and good lighting and desk. The bathroom is clean and functional. The breakfast is... More

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Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your review! We appreciate your very positive comments regarding our guest service associates, room cleanliness, and our facilities! We were pleased to be able to accommodate you and regret your first choice hotel in an adjoining city was not available. We were pleased to read that you enjoyed your stay, and if your travel plans... More

Baton Rouge, LA
Top Contributor
77 reviews 77 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed June 23, 2014

There were seven families staying at this hotel to attend a wedding. So pleasing all of us was not an easy task. However, this hotel has done a super job so we did not have one simple complaint. The hotel looks fairly new and the décor was nice with granite and dark wood. The rooms were spacious and equipped with... More

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your awesome review! We do consider it quite a feat to have pleased 7 families - knowing that is not easy to do! We do try to achieve guest satisfaction, and it is always nice to hear when we have met our goal. We do apologize for the lack of fridge and microwave - they are not... More

Windsor, Ontario
Top Contributor
51 reviews 51 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 12, 2014

Stayed on a Saturday evening during a Waterford Hills Raceway weekend. Hotel and rooms were in good condition. Desk staff pleasant and helpful. Breakfast was standard HIE. Swimming pool was the only negative for this visit - it had a half dozen 12 year old girls who were in for several hours yelling and shouting along with a radio turned... More

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your time to provide our hotel with such positive comments. We enjoyed hearing that you enjoyed our rooms, breakfast and our guest service associates! We regret to learn of your pool experience. The pool should be a relaxing environment for the enjoyment of all guests, and we are sorry you did not find it to be a... More

Contributor
20 reviews 20 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2014

This hotel was a welcome surprise in an area with almost no other choices. The staff was friendly+. The room was up to date and had WAY more than enough outlets. Breakfast was perfect. Don't forget to check out the Lion's Den restaurant that is literally around the corner. A hidden gem.

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Additional Information about Holiday Inn Express Hotel & Suites Waterford

Address: 4350 Pontiac Lake Rd, Waterford, MI 48328
Phone Number:
Location: United States > Michigan > Waterford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterford 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Waterford

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