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Holiday Inn Express Hotel & Suites Waterford

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4350 Pontiac Lake Rd, Waterford, MI 48328
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Holiday Inn Express Hotel & Suites Waterford
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81 Reviews from our TripAdvisor Community

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Traveler rating
    28
    29
    9
    8
    7
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21
14
2
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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White Lake, Michigan
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We booked a block of rooms here for our out of town guests this last weekend. Other than an ongoing snafu with the block reservation, those who actually stayed here enjoyed their stay. All of them commented on how unbelievably comfortable the beds were. Breakfast was also good. For the most part, a very comfortable stay and reasonable rates. Adam... More 

Was this review helpful? Yes
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the review. I'm glad your guests had a good stay with us. I apologize for any inconvenience with your block. I've started a new training session for all my front desk agents to correct any misunderstandings they might have had and to make them fully aware of how block reservations work and how to handle them. Congratulations... More 

Udon Thani, Thailand
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed two nights at this Hotel on my recent trip back to Michigan to visit friends. It is fairly new and was badly needed to Service nearby Oakland International Airport. Clean, good staff and large breakfast included with room. Has a Meijer store directly across the highway.

Was this review helpful? Yes
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the 4 star review. I'm glad you enjoyed your stay with us. Next time you're visiting I hope you will stay with us again so we can continue to take care of your needs. More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Been staying at this hotel for years for family get together service is sometimes very disappointing but most of the time it's very relaxing and fun! It's the best hotel in the area in my opinion but lack of service sometimes is the reason I'm giving it a 4/5!

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HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your review. Next time you're in the area I would love to talk with you on these service issues. We take providing the best service possible very seriously and any issue you have is something I would like to see remedied. More 

Syracuse, NY
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I always book at the Holiday Inn Express while in town for work. The staff at this hotel is very friendly and attentive. The rooms are clean and comfortable. There are several food and drinking places within easy driving distance. The included breakfast is the typical HIE fare.

Was this review helpful? Yes 1
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the 4 star rating! I'm glad to hear that you enjoy our continued devotion to excellent customer service. Looking forward to your next stay with us. More 

Pittsford, NY
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed July 16, 2015

My kids LOVE Holiday Inn Express & Suites hotels, so I booked this room for 3 nights. Unfortunately all we could tolerate was one night. This is an older hotel, with a recent makeover. We checked in very late, and were assigned to Room 110, a "suite" with 2 queen beds, a pullout sofa, and a table with 2 chairs.... More 

Was this review helpful? Yes 1
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 4, 2015

Most of our stays are last minute due to the nature of my husband's work. With that being said, the front desk staff was very friendly and helpful as we arrived looking for a room. We were able to secure a King bed room which was super after a long day on the road! Our room was spacious and very... More 

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perrysburg
Level Contributor
109 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 28, 2015

We were in town for a concert at the DTE, which was about 15-20 minutes from this hotel. The hotel was very nice. The room was big and clean. Lots of space for working if needed. We actually got an upgrade (without me asking), I guess, because our room wasn't quite ready. Staff was friendly at check-in and check-out. Bed... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 3, 2015

We stayed here while visiting relatives nearby. We found the room very clean, quiet, and comfortable. Staff was exceptionally friendly and accomandating. Breakfast was good - hot items were fresh & hot, cold items were plentiful & there was a good choice. We noticed cleaning staff wiping down doorways & handholds twice (which was comforting). We will definitely stay here... More 

Was this review helpful? Yes
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you very much for the 5 star rating! I'm glad to hear you had a wonderful stay with us and good visit with family. Come back next time you're in the area so we can take care of you again. More 

Carlyle, Illinois, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 31, 2015

Well maintained hotel. We needed two rooms for two nights and both were equally clean and comfortable. Wall air conditioner was loud in one room, but did not hinder ability to sleep or hear TV. Faucet in bathroom had steady run which was not a bother to us but wasteful. Repaired within one hour of bringing to staff attention. Staff... More 

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Orangeville, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed for 4 days and 3 nights at this location. The room was a typical a sized room. The staff for the most part was very warm and helpful. Although there was one night shift staff member, that really appeared to have an issue with children. She told the parents group we were with that she was watching the... More 

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