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All 3 Waterford hotels

Holiday Inn Express Hotel & Suites Waterford

2.5 of 5 Hotel   |   4350 Pontiac Lake Rd, Waterford, MI 48328
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Holiday Inn Express Hotel & Suites Waterford

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Ranked #1 of 3 hotels in Waterford
A recent review
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54 people have reviewed this hotel

Traveler rating
    19
    16
    7
    6
    6
See reviews for
9
10
2
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Ann Arbor
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Holiday Inn Express WaterFord for one night during a business trip through the Midwest. My meetings were nearby in Auburn Hills and Pontiac and this hotel offered a great value versus some of the more expensive Auburn Hills hotels off of I-75. The hotel building itself seems a bit older and the parking lot was in... More

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Jonestown, Pennsylvania
1 review
5 of 5 stars Reviewed February 11, 2014

We booked three rooms over the thanksgiving holiday 2013. We had a wonderful time.. We spent family time in the common area outside the pool. We used the sofa there and table and really enjoyed spending time in the open area. We enjoyed the breakfast. We would not hesitate to return to tis hotel again!!

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Kalamazoo, Michigan
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 29, 2014

I didn't expect much more than a basic room when I booked a room at this hotel, but I was pleasantly surprised at the beautiful lobby and the excellent service. The rooms also were very nice and better than I expected. Sadly besides that everything else goes downhill. The breakfast was okay I enjoyed the pancake machine and the cinnamon... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear Jenna112196, We would like to express our sincerest thanks for your review and observations you sent regarding services at our Hotel. We appreciate your observations and advice. We are continually striving to improve the hospitality we offer, and comments from our guests are always welcome. We are pleased you did enjoy our beautiful lobby and nice rooms. We thank... More

Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed December 8, 2013

A couple of friends and I decided we would come up to Michigan to surprise someone. I was skeptical to book this hotel being a seasoned traveler, I know having such few reviews is a red flag but during my research on other hotels in the area I thought this would be my best bet. So I booked the hotel... More

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St. Louis, Mi
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 24, 2013

We stay at this hotel 7 times a year, 2 rooms, for business. Very comfortable, the updated renovations are nice. Good breakfast and pleasant staff. Bed and pillows are super comfortable. A fridge in the room would make it perfect.

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Davisburg, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 23, 2013

Very pleased with the service and accommodations here. Because of a local power and internet outage due to storms I had to find some place to work for a couple of days. The front desk was helpful allowing me to check in 4 hours early and check out a half hour late. I was surprised by how nicely the rooms... More

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Elkton, Michigan
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 17, 2013

We reserved Fri. & Sat. We were gone all day Saturday except for a lunch break over noon. We returned at 6:20 pm Saturday and housekeeping had not touched our room. The assistant manager agreed to adjust our rate with a $25 credit back to our Visa card after we had returned home. She later refused to give any credit... More

Was this review helpful? Yes 6
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear Brent W, Thank you for your recent stay with us and reviewing our property. I am sorry we were not able to exceed or at least be at par with your expectation. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be... More

Travelers are raving about these Waterford hotels

Ann Arbor, Michigan, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2013

My husband and i have stayed here twice,and each time it was great. It is close to concert venues and restaurants, and the staff has always been terrific. The free breakfast is wonderful too, will definitely stay there again!

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Handel
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 23, 2013

We arrived late at night without a hotel room booked so went by GPS for location near family we were visiting. The lobby looked ok, they had an available room, we were weary travellers so we took it. The hallway rug was very dirty, so my sensors were on high alert. Room was ok for cleanliness, the hotel is old... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear Carolyng658, Thank you for your feedback regarding your recent visit at our hotel. I'm glad to hear you found our staff to be very pleasant. Please accept my sincere apologies for any inconvenience you have experienced and for the room conditions that did not meet your expectations. Your comments about the tub and the beds have been documented and... More

1 review
5 of 5 stars Reviewed August 11, 2013

We stayed here two nights, and as we got ready to leave for our next destination (Chicago) we were having problems finding a hotel there. Yvette at the front desk went *above and beyond* to help us get a hotel, checking with several in the Holiday Inn family in the downtown area, and helping us with directions and travel tips... More

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Additional Information about Holiday Inn Express Hotel & Suites Waterford

Also Known As:
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Waterford
Address: 4350 Pontiac Lake Rd, Waterford, MI 48328
Phone Number:
Location: United States > Michigan > Waterford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Waterford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterford 2.5*
Official Description (provided by the hotel):
Welcome to Waterford, Michigan a convenient Detroit Suburb.The Holiday Inn Express Hotel & Suites Waterford is centrally located in Waterford, Michigan. Conveniently located near several corporations and attractions, we are the ideal hotel for both the business and leisure traveler. We also have meeting space that can accommodate up to 75 people.Perfect for the business traveler, we are located 1 mile from the Oakland International Airport (PTK) and 40 miles from the Detroit Metro Airport (DTW). Local corporations within a 10 miles radius include; Chrysler, Delphi, and GM Proving Ground. Complimentary shuttle transportation is available within a 5 mile radius of the hotel. We are also within walking distance of several restaurants for your dining pleasure. Are you a sports enthusiast? We are located within 10 miles of the Palace of Auburn Hills and the Silverdome, 30 miles from Ford Field and Comerica Park. Concert goer? 3 popular concert venues are located within 10 miles from our hotel; DTE Energy Music Theatre, the Silverdome, and the Palace.Amenities all guests will enjoy include complimentary wireless Internet throughout the hotel, free local phone calls, and a complimentary hot Express Start breakfast bar each morning. Relax in our indoor heated pool or access our fitness center 24-hours a day. Visit Waterford, MI and Stay Smart at the Holiday Inn Express Hotel & Suites! ... more   less 
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