We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Hotel & Suites Waterford

Hotel website
Hotel deals
4350 Pontiac Lake Rd, Waterford, MI 48328
Special Offer
Save 10-30%
Book on
TripAdvisor
in partnership with
Trusted partner. We work with getaroom to make your booking as easy as possible.
Best prices for:1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Holiday Inn Express Hotel & Suites Waterford
View Map
Add Photo Write a Review

89 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Grand Rapids, Michigan
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed on the third floor. Very clean room, quiet heating unit and we could not hear other guests when we were in our room (although we had no idea if folks were staying in rooms near ours). The front desk was very helpful in providing local restaurant options. We were traveling with several families and the area near the... More 

Helpful?
Thank Brianingr
Harbor Springs, Michigan
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this location on Christmas Eve for the past four years and it has always been a great choice. The rooms are clean the staff is polite and helpful and until this past stay, the food has been as good as hotel food can be. But, this past trip the food was terrible. First, the pancake machine... More 

Helpful?
Thank Bill P
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear Bill P, Thank you for taking the time to review our property. I am delighted to read that you spent your Christmas Evening for numerous occasion at the hotel. We work very hard to ensure our facilities and service are superior and we are proud that you were satisfied with level of service from our wonderful staff as well... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2015

Called The Hotel directly, Talked to Adam explained to him my situation, He did an extremely good job of taking care of me. Hotel was very clean, beds were comfy too, would recommend this hotel to anybody staying in the Waterford area. Sorry Adam I didn't get to thank you in person, hopefully you get to read this review Thanks

Helpful?
Thank richardE8920NT
Surrey, Canada
Level Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed November 24, 2015

I travel frequently on business across the US and Canada (1-2 months per year). During my stay in mid-October I had a very good experience at this clean, quiet hotel. Great central location for all things in Oakland County and only 35-40 minutes from DTW. Staff were generally friendly, conscientious and helpful, however, very busy and could use additional staff... More 

Helpful?
Thank LivesInPacificNW
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear JimLivesInPacificNW, Thank you for taking the time to write a review of your recent stay. Your kind comments are highly appreciated. Allow me to apologize if your may have experienced any inconvenience due to our number of staff. Let us assure you that we will continuously strive for improvement to make sure your future stays are even better. Sincerely,... More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed November 20, 2015

I was here in mid-September and I can only say great things about this hotel!!! The room was very clean and the bed/pillows were oh so comfy!! The entire staff, from the front desk to housekeeping, was courteous and attentive, always offering a smile. There's coffee in the kitchen area 24-7, which was heaven for me since I got up... More 

Helpful?
Thank Debra B
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 15, 2015

Stayed one night at this hotel. Was impressed with the room size, room cleanliness, pool, breakfast served in the morning, and staff. Only negatives, it was bit pricey for the area and the door did appear to be a bit thin..............I could hear every little noise in the hallway.

Helpful?
Thank Chris D
Crown Point, Indiana
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed October 20, 2015 via mobile

Shannon was nice at check-in, but she was completely swamped. The management here has to get their night staff some help. There was a cash paying guest, another with a maintenance issue and the phone kept ringing. How can you expect her to be her best with no assistance? As for the room, it was fine. There was all kinds... More 

Helpful?
Thank Brian O
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear Brian O, Thank you for taking the time to write a review of your recent stay. I am pleased with your kind comments towards our hotel staff. Allow me to apologize for any inconvenience you may have experienced, particularly with the noise levels. Rest assured that your comments are duly noted. I am confident that improvements will be made... More 

Gates Mills, Ohio
1 review
2 of 5 stars Reviewed September 20, 2015

Toilet overflowed in the room two doors from us during the middle of the night. Housekeeping and maintenance worked on this and were talking loudly at 4:30am. Woke us up. Opened the door of our room to let them know they woke us up. They were quite for a while then got loud again. Told this to the front desk... More 

Review collected in partnership with Wyndham Hotel and Resorts

Helpful?
Thank H2252KQpeters
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Dear H2252KQpeters, Thank you for being our guest and for taking the time to write your review. We are disappointed if you found our hotel unremarkable due to the noise challenges experienced and if the service rendered by the front desk was a letdown. Kindly note that we will be sharing and discussing this with the concerned departments to ensure... More 

White Lake, Michigan
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 13, 2015 via mobile

We booked a block of rooms here for our out of town guests this last weekend. Other than an ongoing snafu with the block reservation, those who actually stayed here enjoyed their stay. All of them commented on how unbelievably comfortable the beds were. Breakfast was also good. For the most part, a very comfortable stay and reasonable rates. Adam... More 

Helpful?
Thank Jen S
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the review. I'm glad your guests had a good stay with us. I apologize for any inconvenience with your block. I've started a new training session for all my front desk agents to correct any misunderstandings they might have had and to make them fully aware of how block reservations work and how to handle them. Congratulations... More 

Udon Thani, Thailand
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 7, 2015

I stayed two nights at this Hotel on my recent trip back to Michigan to visit friends. It is fairly new and was badly needed to Service nearby Oakland International Airport. Clean, good staff and large breakfast included with room. Has a Meijer store directly across the highway.

Helpful?
Thank thelacat123
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the 4 star review. I'm glad you enjoyed your stay with us. Next time you're visiting I hope you will stay with us again so we can continue to take care of your needs. More 

Questions? Get answers from hotel staff and past guests. Ask a question

60 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (20)
Viewed
Hotel & grounds (7)
Viewed
Bathroom (2)
Viewed
Room/suite (11)

Management photos: Courtesy of the property manager

Viewed
All management photos (40)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (23)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Bathroom (1)
Viewed
Business center/function rooms (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Waterford
2.8 mi away
Quality Inn & Suites
Quality Inn & Suites
#2 of 3 in Waterford
3.0 of 5 stars 61 reviews
4.4 mi away
Towneplace Suites Detroit Auburn Hills
4.7 mi away
Hampton Inn Detroit/Auburn Hills-North (Great Lakes Crossing Area)
Show Prices
Show Prices
Show Prices
4.7 mi away
Holiday Inn Express Hotel & Suites
6.4 mi away
Quality Inn Auburn Hills
Quality Inn Auburn Hills
#2 of 17 in Auburn Hills
4.5 of 5 stars 210 reviews
6.4 mi away
Hyatt Place Auburn Hills
Hyatt Place Auburn Hills
#7 of 17 in Auburn Hills
4.5 of 5 stars 371 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay