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Holiday Inn Express Hotel & Suites Waterford

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4350 Pontiac Lake Rd, Waterford, MI 48328
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Holiday Inn Express Hotel & Suites Waterford
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78 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Syracuse, NY
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I always book at the Holiday Inn Express while in town for work. The staff at this hotel is very friendly and attentive. The rooms are clean and comfortable. There are several food and drinking places within easy driving distance. The included breakfast is the typical HIE fare.

Was this review helpful? Yes
HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for the 4 star rating! I'm glad to hear that you enjoy our continued devotion to excellent customer service. Looking forward to your next stay with us. More 

Pittsford, NY
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My kids LOVE Holiday Inn Express & Suites hotels, so I booked this room for 3 nights. Unfortunately all we could tolerate was one night. This is an older hotel, with a recent makeover. We checked in very late, and were assigned to Room 110, a "suite" with 2 queen beds, a pullout sofa, and a table with 2 chairs.... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Most of our stays are last minute due to the nature of my husband's work. With that being said, the front desk staff was very friendly and helpful as we arrived looking for a room. We were able to secure a King bed room which was super after a long day on the road! Our room was spacious and very... More 

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perrysburg
Level Contributor
109 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We were in town for a concert at the DTE, which was about 15-20 minutes from this hotel. The hotel was very nice. The room was big and clean. Lots of space for working if needed. We actually got an upgrade (without me asking), I guess, because our room wasn't quite ready. Staff was friendly at check-in and check-out. Bed... More 

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Level Contributor
3 reviews
5 of 5 stars Reviewed June 3, 2015

We stayed here while visiting relatives nearby. We found the room very clean, quiet, and comfortable. Staff was exceptionally friendly and accomandating. Breakfast was good - hot items were fresh & hot, cold items were plentiful & there was a good choice. We noticed cleaning staff wiping down doorways & handholds twice (which was comforting). We will definitely stay here... More 

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HIEXPRESSWATERFORD, Director of Sales at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you very much for the 5 star rating! I'm glad to hear you had a wonderful stay with us and good visit with family. Come back next time you're in the area so we can take care of you again. More 

Carlyle, Illinois, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Well maintained hotel. We needed two rooms for two nights and both were equally clean and comfortable. Wall air conditioner was loud in one room, but did not hinder ability to sleep or hear TV. Faucet in bathroom had steady run which was not a bother to us but wasteful. Repaired within one hour of bringing to staff attention. Staff... More 

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Orangeville, Canada
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 20, 2015

We stayed for 4 days and 3 nights at this location. The room was a typical a sized room. The staff for the most part was very warm and helpful. Although there was one night shift staff member, that really appeared to have an issue with children. She told the parents group we were with that she was watching the... More 

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Southgate, Michigan
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 27, 2015

Having stayed at a couple of hotels recently and not having the best experiences with them, I was skeptical about staying at this hotel. I was pleasantly surprised when I walked into the lobby and the first thing I noticed was that the lobby was extremely fresh smelling. The aroma was not over the top, but it was noticeable. The... More 

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Canton, Ohio, United States
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 26, 2015

We were in Waterford for a dance competition and chose the Holiday Inn Express. It was great from check in to check out. The front desk staff was very friendly and helpful. The breakfast was nice and had a good selection. The pool was real nice and the steps was very convenient instead of having to wait for the elevator... More 

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Farwell, Michigan
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 6, 2015

Beware; Health and Safety Hazard !!! We will never stay at this hotel again!! Stayed 3 nights in a double queen suite. Cost was $378 total. The cost was $115 per night plus tax. I reserved online for best available rate. We were in town for a funeral, so I asked about funeral discount and was told that the price... More 

Was this review helpful? Yes 2
Peggy D, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello: We appreciate your family's selection of the Holiday Inn Express for the funeral, and again express our sympathy for your loss. The County Health Department has inspected the pool due to your complaint. I am pleased to report their findings are that the "complaint not founded at this time". They will be contacting you directly with their report. Guests... More 

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