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Holiday Inn Express Hotel & Suites Waterford

2.5 of 5 4350 Pontiac Lake Rd, Waterford, MI 48328
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Holiday Inn Express Hotel & Suites Waterford
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Holiday Inn Express Hotel & Suites Waterford
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69 reviews from our community

Traveler rating
    25
    21
    9
    7
    7
See reviews for
14
12
2
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Farwell, Michigan
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Beware; Health and Safety Hazard !!! We will never stay at this hotel again!! Stayed 3 nights in a double queen suite. Cost was $378 total. The cost was $115 per night plus tax. I reserved online for best available rate. We were in town for a funeral, so I asked about funeral discount and was told that the price... More 

Was this review helpful? Yes
Peggy D, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello: We appreciate your family's selection of the Holiday Inn Express for the funeral, and again express our sympathy for your loss. The County Health Department has inspected the pool due to your complaint. I am pleased to report their findings are that the "complaint not founded at this time". They will be contacting you directly with their report. Guests... More 

Naples, Florida
Top Contributor
73 reviews 73 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This Holiday Inn Express hotel was your typical Holiday Inn Express, but cleaner than most. My parents had the breakfast and said it was great. I stayed in a King Bed room and it was very comfortable. I had no issues with noise.

Was this review helpful? Yes
Peggy D, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your time to provide us with a very nice review! We are so pleased to read you found our hotel to be very clean, and the bed comfortable. We hope you will choose our hotel again when your travel plans include the Waterford, Michigan area! Thank you again! Peggy Desrosier Manager More 

Michigan
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago via mobile

Mouthwash opened and already used. Dirty blanket balled up behind a curtain. We were on the 3rd floor and could hear people running around the floor below us and up/down the stairs all night long which was terrible since my daughter's softball team had to be up at 6am. Only positives was location to the dome and bed was comfortable... More 

Was this review helpful? Yes
Peggy D, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your time to provide us with a review. We are pleased to learn you enjoyed the location and the comfort of our beds. We deeply regret we did not earn your satisfaction in other areas. We use feedback from our customers to improve our performance and will be looking into the concerns you mentioned. We... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 22, 2014

Booked for 10 nights during my recent business trip to auburn hills, though a gold member, didn't get upgraded to a suite and was put in a room. The size of the room was decent and the hotel is in middle of many shops. The free breakfast was more of only cold dishes and was pathetic. Don't stay if you... More 

Was this review helpful? Yes
Peggy D, Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your review. We are glad to hear you enjoyed our location and your room. The Holiday Inn Express Start breakfast does include both hot and "cold" items. The warm items include Turkey sausage as well as one other breakfast meat, and eggs - whether they be scrambled or omelets, and assorted oatmeal as well as... More 

Clarkston, Michigan
Top Contributor
88 reviews 88 reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 2, 2014

Like the free breakfast, Guest services are nice. Rooms could use more detail with cleaning.Plenty of restaurants around................................................................................

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you for your review. We are pleased you enjoyed the breakfast and services, as well as the variety of restaurants we have in our area. We appreciate your 5 star review, and hope you will stay again when you are in our area! Thank you again for your time and feedback! Peggy Desrosier General Manager More 

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 13, 2014

Stayed one night and glad we choose this hotel! Very clean and the staff was exceptionally nice. The bed and pillows were very comfortable and the room was spotless. The staff recommended The Lion's Den for dinner. Their recommendation turned out to be awesome!

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for choosing the Holiday Inn Express and Suites in Waterford for your brief stay! We are very please to read your complimentary review, and we are more pleased to learn you enjoyed so many aspects of your stay! We are glad to hear you enjoyed your concert, and on behalf of other guests - thank you... More 

Ohio
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2014

I have had the pleasure of staying here for at least the past 5 summers while doing field research nearby. The staff became our family, gladly tending to all of our needs. The recent remodel is modern and very well done. We always found this establishment to be clean and comfortable. The entire staff works very hard to please all... More 

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Thank you! We have sincerely enjoyed having you with us all these years and very pleased you found our staff to be like a second family to you! I will pass along your complimentary comments to Yvette and the other team members you mentioned by name. Naturally, when you return to the area, please allow us to provide you with... More 

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed September 2, 2014

Upon my arrival, it took over 25 minutes to get checked in and I had a reservation. In addition to having to stand during this time, I am handicap. I asked several times to speak to someone about a better rate and was promised, that someone would get back to me that day, and they never did. When I departed... More 

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for choosing the Holiday Inn Express for your July stay. We are disappointed to read we did not earn your satisfaction with regard to the time required to check you in . Our hotel features a separate check in area for handicapped guests which is located to the left of the Front Desk, near the snack... More 

Clarkston, Michigan
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 21, 2014

Great location on the M-59 which is the main drag. There is a 24 hour Meijer across the street with a gas station. Close to the airport, it is mainly a cargo airport and charters. Close to Pontiac State Park. Rooms were clena and I was happy. Breakfast was yummy.

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your very nice review. We are very pleased to hear we met our goal of achieving your satisfaction! We are very proud of our clean rooms and sparkling facilities! I will pass along your comments to the staff and thank them for their efforts! Glad you enjoyed the Great Start Breakfast too! Come back and... More 

Milton
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 5, 2014

The hotel was recently renovated and very comfortable. The staff was friendly and accommodating. Breakfast offered a good variety and was perfect for our stay! The rooms were spacious and location was very convenient for us. I just felt price was little high.

Was this review helpful? Yes
Peggy D, General Manager at Holiday Inn Express Hotel & Suites Waterford, responded to this review

Hello and thank you for your wonderful review of the Holiday Inn Express and Suites Waterford! We certainly appreciate your positive feedback! It was very nice to hear we met our goal of earning your satisfaction, and that you were pleased with our newly renovated rooms, our staff and our breakfast! We do have an awesome location, and hope when... More 

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Additional Information about Holiday Inn Express Hotel & Suites Waterford

Address: 4350 Pontiac Lake Rd, Waterford, MI 48328
Phone Number:
Location: United States > Michigan > Waterford
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterford 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Hotel And Suites Waterford
Holiday Inn Waterford
Waterford Holiday Inn
Holiday Inn Express Waterford

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