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Holiday Inn Express Warren

3.0 of 5
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11500 E. Eleven Mile Rd., Warren, MI 48089
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Holiday Inn Express Warren
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Ranked #12 of 19 Hotels in Warren
A recent review
3 of 5 stars reviewed 1 week ago
Erich P Highland, Utah
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42 reviews from our community

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    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Highland, Utah
Top Contributor
63 reviews 63 reviews
32 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

First the good.The service was really good. The breakfast buffet was really good. The Internet was fast enough. And, the bed was comfortable. Overall I'd say it was a decent hotel. However, I've stayed in lots of HI Express hotels, and this one was not of the same quality as most of the others I've stayed in nor up to... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Thank you for your feedback! We appreciate you taking the time to write a review about your stay with us. We strive daily to provide each and every guest with a great experience and apologize for only being good. Your comments will be shared with our team, thanks again for being our guest! More 

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

This property is very nice and the rooms are clean. Staff is very nice and helpful. I had two problems with this hotel. One is there were no refrigerators in the rooms and I have gotten used to that at Holiday Inn Express. Second, the internet was very slow. Other than that it was a nice stay.

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Dear 52ginger, Thank you for being our guest and posting a review. We are sorry for your disappointment in not having a refrigerator in your room , I wish you had contacted the front desk as one would have been made available for you. Our refrigerators and microwaves are available at this time based on request only, we are definitely... More 

Kansas City, Missouri
1 review
5 of 5 stars Reviewed November 15, 2014

As I stayed at this location for over 45 days, I believe it is one of the best hotels for a long term "home, away from home". The staff went out of their way to help in whatever way possible, scanning, suggestions, obtaining info...even holding over a couple of cookies when the day ran late! The rooms were clean, serviced... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Dear rita e, Thank you so much for taking the time to post a review about your stay with us. It's reviews like yours that we strive each day to receive. We are grateful for all your wonderful comments and can't wait to share your posting with our team! Than you for being our guest, we hope to have the... More 

Portland, OR
Top Contributor
57 reviews 57 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 7, 2014

My wife and I stayed at this hotel for five nights this month. The rooms were comfortable, the cleaning staff was excellent, and the front desk staff friendly, helpful and well trained. The breakfast was pretty standard except for the pre-made cheese omelets which were terrible. The biggest problem, however, was one which the hotel has no control over. There... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Dear wingflier, Thank you for being our guest and posting feedback . We appreciate your wonderful comments about the hotel and the staff. We apologize sincerely about the noisy street cleaning services , I wish you would have asked the front desk to relocate your room to a quiet area of the hotel . I also wish to apologize for... More 

Queens, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 29, 2014

Booked this hotel as we needed to get to Michigan on a last minute emergency. Very comfortable room - very clean. Awesome location for us out of towners (driving from NY), was very easy to find as it is located directly off of the highway. Our room wasn't ready upon arrival, but they were nice enough to let me use... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Dear Danielle H, Thank you so much for you wonderful and candid review of our facility. We strive daily to meet guest expectations and are truly grateful when we receive such positive feedback. I am glad you took advantage of the many amenities offered as we want our guest to make the most of their stay with us! we hope... More 

Vaughan, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 23, 2014

Before arrival I called to get an upgrade. . . Not willing to help but then not willing to adjust price. right off the freeway. Places to eat near by. Timmy's in same parking lot - Bonus. Good sized parking lot. Front desk lady was ok, pleasant, firm but not rude (smiles please, after a long trip all I need... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Thank you fro taking the time to post a review about your stay! We sincerely apologize for falling short of your expectations, your comments about our staff will be forwarded to the appropriate department to prevent future occurrences. You can also rest assured that regardless of the booking source, assigning rooms to our guest is solely based on availability at... More 

Grand Rapids, Michigan
Contributor
14 reviews 14 reviews
12 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed August 19, 2014

We stayed here along with 14 other family for a weekend of sports tournaments with our kids. The hotel was sold out (I heard over booked) during our stay but remarkably it was quiet at night. Overall this hotel is very clean and the rooms were comfortable. Definitely some areas of the room could use some updating (furniture, beds, wallpaper,... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Dear Hondo2, Thank you so much for taking the time to write this candid review of our facility. We are glad you enjoyed your stay and that our staff was accommodating to your needs. We have relayed your comments about our rooms to our operations team and rest assured they will be addressed! Thanks again for your review! Neran .M More 

Indianapolis, Indiana
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 5, 2014 via mobile

The carpet in the room felt damp or wet, room smelled musty. Opened the window to air it out but no screen and it was on the first floor so it didn't remain that way for long. Breakfast was scent, staff polite. Restaurants are slim pickings in that area.

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Thank you for taking the time to write a review about your stay with us! I wish to address for what seemed to be a musty smell in the room. The entire hotel had gone through a complete carpet cleaning ,and unfortunately some rooms weren't completely dry, and for that please accept our sincerest apologies. We thank you for staying... More 

NV
Top Contributor
57 reviews 57 reviews
47 hotel reviews
326 helpful votes 326 helpful votes
5 of 5 stars Reviewed May 20, 2014

I was only here for 1 day on a business trip, but would gladly stay again. Staff was courteous, room was clean and comfortable. Our favorite part was the unexpected quality of the complimentary breakfast (especially the powdered eggs, which are rarely this good). All in all, worth the write-up.

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Hello Cat4, We appreciate you taking the time to write about your visit with us. We take pride in providing a superb guest experience , and are delighted to hear you enjoyed your stay with us. We thank you for your business, and look forward to serving you again! More 

Toronto, Canada
1 review
5 of 5 stars Reviewed May 5, 2014

This is our third stay at this hotel. Each time with a large group! The front desk staff were very accommodating. polite and honest. The hotel lobby, breakfast area and hallways were very clean! breakfast was good with lots of variety. who complains, needs to stay somewhere else! This is a solid hotel with solid staff. The hotel rooms were... More 

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Neran M, Director of Sales at Holiday Inn Express Warren, responded to this review

Thank you Meme H for you review of our facility! We greatly appreciate you talking the time to let us know about your stay. We are happy you enjoyed the facility and its amenities. We strive daily to provide the utmost in guest satisfaction, and are delighted when our guests take the time to make note of it. Thank you... More 

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