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Holiday Inn Express Hotel & Suites Detroit-Utica

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45555 Utica Park Blvd, Utica, MI 48315
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Holiday Inn Express Hotel & Suites Detroit-Utica
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Ranked #4 of 7 Hotels in Utica
A recent review
5 of 5 stars reviewed 2 days ago
amanda965 Riverview, Michigan
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61 reviews from our community

Traveler rating
    26
    26
    5
    2
    2
See reviews for
20
9
4
19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Riverview, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is a typical holiday Inn express. Breakfast was a typical continental breakfast. Staff was very helpful and nice. Very nice,clean,quite. Location is conveniently near restaurants,stores, and express way. Will be staying again when in area.

Was this review helpful? Yes
Clinton Township, Michigan
1 review
4 of 5 stars Reviewed 1 week ago NEW

Debi the breakfast is the best. Front desk staff the best. The cleaning staff top drawer. Great breakfast food and Debi is the best :) The hotel manager cares we had a small issue with the comfort of the new mattress and did a follow up call,WOW. Great weekend get away for cabin fever.

Was this review helpful? Yes
Tammy M, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Hi gojr88, Thank you for the 4 Star Rating! Your kind comments have been shared with all the staff members. Our Utica Team works very hard to give every guest a memorable experience, and it is very rewarding when they get recognized for their hard work! Thank you again for your positive feedback. We look forward to your return visit... More 

London
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed one night during an overnight shopping getaway from Ontario. We planned to visit Lakeside Mall and Great Lakes Crossing. It was a last minute booking and we normally stay in Auburn Hills closer to Great Lakes. Rooms in Auburn Hills were scarce and expensive -- maybe the March Break effect? Prom season? Not sure. We checking in around... More 

Was this review helpful? Yes
Tammy M, General Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Hi MMMarvelousM, We are so happy that you chose the Holiday Inn Express & Suites - Utica location for your recent shopping getaway. Utica is a great central location for restaurants and shopping. Thank you for the 4 star rating, and all the kind comments regarding your stay experience! I hope you have an opportunity to come back and visit... More 

Trumbull, Connecticut
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 19, 2015

I often travel to Michigan and stay at this hotel. It is priced well. It is in a good location. The rooms are pretty spacious. I find the beds to be comfortable. It gets the job done! The staff is always nice and the rooms are well kept.

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Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Thank you for that great review. We are glad that you had such a great stay. We look forward to seeing you again in the future. Have a great day! More 

Raleigh, North Carolina
Top Contributor
59 reviews 59 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 2, 2015 via mobile

I've stayed at this hotel before and thought it was a good deal for the price. It used to be under different management. We were supposed to stay 5 nights, we left after 2. The carpet in the executive suite had not been cleaned in ages. Our socks actually stuck to it. The breakfasts in the Holiday Inns are also... More 

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Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Thank you for taking the time to provide feedback on your stay. We apologize that your complimentary breakfast was not to your satisfactory. We value your feedback. It is very unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve your complete satisfaction.... More 

Santa Clarita, California
Top Contributor
87 reviews 87 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 5, 2014

I usually stay at another hotel chain and was booked here because of limited availability do to quick travel needs. I wasn't sure what to expect and read some of the reviews that had been posted. There seemed to be a concensus this was a good choice. We'll ! It was. I've been here several days and have nothing but... More 

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Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Your review is much appreciated! Thank you for the kind words about our staff! We strive to ensure your complete satisfaction! We look forward to seeing you again in the future! Have a great day! More 

Kitchener, Ontario, Canada
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 5, 2014

Let's start off by saying you will see and here everywhere about the Satisfaction policy that they want to know if you can't give it a 10, well it's a 10 and they will make sure it's a 10 if you don't think it is. It is easy, don't like something tell them and they make it right period! Hotel... More 

Was this review helpful? Yes
Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Thank you for the 5 star rating on your most recent stay! We are delighted we were able to give you that "wow" factor! We are glad you enjoyed all of our amenities in the room, and hopefully you got a chance to go to all the great places you listed! I am glad we were able to give you... More 

Windsor
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 17, 2014

I booked two rooms through Hotwire.com for my wife and I, and another couple. We went to see Queen at the Palace of Auburn Hills. The hotel was about 20 minutes to the venue but the price was more than half of what closer hotels wanted. The rooms were clean, staff friendly and the free breakfast was very good. we... More 

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Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Thank you for your review on your most recent stay! We hope you had a good time at the Queen Concert at the Palace! I am delighted to hear you had a positive experience. We look forward to seeing you again in the future! Have a great day! More 

Pelican rapids mn
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 5, 2014

We stayed here for several days and thoroughly enjoyed it! The staff was very friendly and helpful. Rooms were very clean and spacious. Breakfast was great!! Pool hours were somewhat limited. Only complaint was that our door would stick open so we had to make sure it closed completely every time we left the room! Would recommend this to others... More 

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Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Good morning, Thank you for the great review on your most recent stay! We are glad you had such a positive experience! Thank you for informing us about your door, we will have this corrected immediately. We hope to see you again in the future! Have a great day! More 

Marion, Virginia
1 review
5 of 5 stars Reviewed June 30, 2014

Spent the whole week here. Lots of activity. The staff was very good and always greeted you with a smile and a hello. My friends stayed in the hotel behind this one (Courtyard). The HI express had a much better breakfast and was closer to the restaurants. It was busy in the morning, but the breakfast staff kept up. I... More 

Was this review helpful? Yes
Mark S, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit-Utica, responded to this review

Good evening, Thank you for the great review on your most recent stay! I am glad to hear our staff always greated you with a friendly smile. We pride ourselves on our customer service. I am delighted to hear that you enjoyed our complimentary hot breakfast. We hope you were able to enjoy some of our local restaurants. We hoper... More 

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