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Somerset Inn

2601 West Big Beaver, Troy, MI 48084
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164 Reviews from our TripAdvisor Community

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New York City, New York
Level Contributor
754 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 338 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Clean, lots of parking, halls were quiet. The only reason I give this an average is because the fan unit was incredibly noisy. So, I take that back..I have no idea if the halls were quiet because the room was so loud. Hard to even sleep but I needed the fan because otherwise the room would have been a sauna.... More 

Helpful?
Thank CSSnowshoer
Belchertown, Massachusetts
Level Contributor
84 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

During a recent work trip to this area I was pleasantly surprised that this hotel was rather nice. The hotel was clean, comfortable, had an onsite restaurant and was across the street from a fabulous mall. I would definitely stay here again when in the area. The Somerset collection mall was right next door so it offered shopping and alternate... More 

Helpful?
Thank BeachGirl_CoffeeLuv
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear BeachGirl_Coffeeluv, We're delighted that you enjoyed your stay with us. Thank you for taking your time to write such a kind review and to post those great photos of our Hotel and complex! We appreciate your thoughtful effort in letting others know of our wonderful facility! Please visit us again soon!! Thank you, The Somerset Staff More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Staff was friendly. Dated place. Clean room. Complaint was that it was not a good nights sleep (which I assume hotels are for). Lots of noise in room. Bed wasn't comfortable. Acceptable for business travel as s place to sleep but you could do better in the area.

Helpful?
Thank Mark N
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Thank you for your kind review regarding our staff. We couldn't agree more, we have the best staff in the area! On another note, we have just completed a major renovation of our public areas, lobbies and meeting rooms. Were you able to take a look around the hotel to see the wonderful updating that has been done? Perhaps not,... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

Solid choice--clean, comfortable, friendly staff. Wi-fi worked fine. Decor is dated. Mattress seemed old. Needs an update. Still, everyone seemed to be trying. Surprisingly decent restaurant. There seem to be better choices very nearby.

Helpful?
Thank Daniel R
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Thank you for your kind review regarding our staff. We couldn't agree more, we have the best staff in the area and as you noted, an excellent restaurant! On another note, we have just completed a major renovation of our public areas, lobbies and meeting rooms. Were you able to take a look around the hotel to see the wonderful... More 

Dexter, Michigan
Level Contributor
274 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 stars Reviewed December 30, 2015

It's convenient to the Somerset Collection if you're interested in high end mall shopping. The facility has a somewhat dated look, with the blacks and browns of a decade or more ago. The room was comfortable s and large, but relatively dark do to insufficient lighting . The room does not easily accommodate today's travelers need for places to plug... More 

Helpful?
Thank pen1
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Pen1, Thank you for sharing your experience when you stayed with us here at the Somerset Inn. We're delighted that you had such a positive experience with regard to our location next to the Somerset Collection, the friendly staff of the Front Desk and our newly updated WiFi. Hopefully you enjoyed our brand new public areas including our Main... More 

Detroit, Michigan
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 5, 2015 via mobile

Clean & sleek. Beautiful redone in black, white, and grey. Friendly staff that was very helpful. Right next to an upscale shopping center. Not far from downtown Detroit. Right in the middle of fine dining & shopping

Helpful?
Thank Becca M
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Becca, Thank you for taking your time to write such a kind review. We couldn't agree more with you -- that our location is second to none! Couple that with our new renovations (so happy that you enjoyed them) and we believe this combination makes The Somerset Inn a unique and special hotel in which to stay while in... More 

London, Canada
Level Contributor
134 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 1,187 helpful votes
4 of 5 stars Reviewed December 2, 2015 via mobile

We have been staying at the Somerset Inn annually for the past ten years. We usually stay there on the Black Friday weekend to take advantage of the great shopping at the Somerset Collection. The accommodations continue to be comfortable, well-maintained, and well-priced. This time we booked an "executive" room, but it was the same size or perhaps even smaller... More 

Helpful?
Thank Kodachrome_Dreams
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Kodachrome_Dre, We couldn't agree more, our proximity to the Somerset Collection is second to none. We hope you noticed and enjoyed the beautiful renovations that we just completed in the lobby. We've received tremendous accolades for our updates. However on the weekend that you visited, I believe we may have been in the final stages of finishing our wallpapering... More 

Winnipeg, MB
Level Contributor
128 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
2 of 5 stars Reviewed October 28, 2015

I checked in for one night to attend a conference held at the hotel. The hotel website shows an enticing picture - be warned that this is an image of the upscale mall across the road and NOT the hotel. It was almost 8 pm and I asked the front desk person for a king bed - not available. I... More 

Helpful?
Thank Travellingnurse50
Detroit, Michigan
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 27, 2015 via mobile

My fiance stays here when in town and has always been satisfied with this hotel. It is clean and the staff is kind to work with. It is an average size room with quick room service. The rooms are nothing spectacular and the views are not stellar but the location is fantastic. You can walk to the mall and there... More 

Helpful?
Thank Naomi W
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Naomi W, Thank you for your feedback. We're pleased that you enjoyed your stay and we hope that you will visit again soon to shop at the Somerset Collection. We couldn't agree more, our location is second to none. We understand that you have many options when visiting the area, so thank you for selecting to stay at the... More 

Illinois
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 26, 2015

Stayed at the hotel with youth hockey team over Columbus Day weekend. I was accommodated with a mini fridge on a request, it was very nice. Hotel provided complimentary breakfast to all teams staying in it for the weekend in the banquet hall. That was very nice gesture. Double beds are 2 doubles, not full nor queen. small... The hotel... More 

Helpful?
Thank R G
SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear RG -- Thank you for the feedback regarding your recent stay at the Somerset Inn. We are pleased that you enjoyed your stay and we hope that you will stay with us upon your next visit to Troy. So sorry about the noise -- sometimes when we have youth groups that fill the majority of our rooms, it can... More 

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