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Somerset Inn

2601 West Big Beaver, Troy, MI 48084
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141 Reviews from our TripAdvisor Community

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Traveler rating
    29
    60
    34
    15
    3
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21
22
9
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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    (141)
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Pretoria, South Africa
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel appears old and has no good ambience. The rooms are clean but average. Service and staff also average and not the friendliest. The best thing about the stay as a business traveler was the free wifi connection.

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Matteson
Level Contributor
4 reviews
3 of 5 stars Reviewed 6 days ago NEW

So my wife was traveling on business to Troy and this was the hotel that she was staying in. My son (3 years old) and I decided to join her on her 2 night trip. We saw that the hotel said they had a pool which was enough to keep our son entertained for a long time. Along with the... More 

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Israel S, We appreciate your efforts in writing this review. Thank you for acknowledging the updates that we’ve made in our public areas and meeting spaces. We’ve received many positive comments about the new look of the hotel. More updates are scheduled in the near future. We apologize for the frustration regarding our swimming pools. We will be clearer... More 

Oakville, Canada
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 17, 2015

Spent 2 nights at Somerset on business...the hotel is very nice, and reasonably priced. The rooms are well appointed and most importantly, the bed was comfortable. The air conditioning unit was a little loud, but most tend to be...If you like shopping, the location is superb right across from the Somerset Mall which is a high end shopping destination. You... More 

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear AlwaysRushing, Thank you for your kind review! We're glad that you enjoyed your stay and we hope to see you again soon! Kind regards, The Somerset Staff More 

Cape Girardeau, Missouri
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 2, 2015

Nice hotel, nice location, good bar/lounge, great breakfast (free too). It was just the little things and they would be so easy to fix. How about a printed TV channel guide instead of having to scroll through the very slow one on the screen. Room directory says vending machines on every floor; that's wrong. When I called downstairs I was... More 

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Dear Edwin G., It sounds like your overall experience was positive. Thank you for sharing. We also appreciate your thoughts for "small changes." Rest assured that we're reviewing them. In the meantime, we've made some wonderful alterations since your last stay. Please visit again soon so that you may enjoy our exciting renovations. We're even better than before! :) Kind... More 

Chicago, Illinois
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

Somerset Inn has the luxurious lobby of a four-star hotel, but the rooms of a standard MOTEL. No door on the closet, limited toiletries in the bathroom and the usual motel window HVAC unit that drones on all night. Just like a motel, the Wi-Fi was buggy. Perhaps oddest was their billing policy. When we registered, the "hotel" glommed onto... More 

Was this review helpful? Yes 2
San Jose, CA
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 26, 2015

Good location within walking distance of mall/restaurants. Comfortable beds. No fans in bathroom. Wifi is free but drops frequently (many times/minute). Free parking. The warm cookies (8pm nightly) were big hits with the husband and kids.

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Southfield, Michigan
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 15, 2015

So I wasn't sure if I wanted to stay here but I am glad I did its a bit dated but the hotel is kept up to par so I can't complain I love how you can walk right next door to the mall I love the channel selection in the room I didn't try the restaurant during my stay... More 

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Cleveland, Ohio
Level Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 14, 2015

My husband's employer always puts their employees up in this hotel when they are in the area so it was nice to see what he has previously described. He had an event this week that I needed to attend and I thought the hotel was nice! Yes, it is obviously dated like everyone says, but it is clean and really,... More 

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SomersetTroy, Director of Sales at Somerset Inn, responded to this review

Thank you so much for taking your time to write such a thoughtful review. Hopefully there is a return shopping trip to the Collection sometime in the near future!! We hope you will visit us again, soon! Kind regards, The Somerset Staff More 

Saint Louis, Missouri
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 29, 2015

Although this is an older hotel and they are trying their best to keep it maintained; it still needs work. Front Desk workers were verycourteous. The dining room servers were attentive and I was very impressed with their service. The room needed a great deal of updating, new wallpaper or paint, bathroom definitely needed some revamping.

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Marysville, Ohio
Level Contributor
176 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 stars Reviewed April 27, 2015

The hotel was close to my business meeting and as usual I dashed in and back out. After getting back late and reading a few emails I went to get in bed and saw what appeared to be dried blood on the side if the sheet by the pillow. I should have called but was so tired I threw a... More 

Was this review helpful? Yes 1
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