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All 14 Troy hotels

Candlewood Suites Detroit - Troy

2.0 of 5 Hotel   |   2550 Troy Center Dr., Troy, MI 48084
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Ranked #11 of 14 Hotels in Troy
A recent review
5 of 5 stars reviewed 1 week ago
Tom W Hebron, Kentucky
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53 reviews from our community

Traveler rating
    18
    9
    14
    7
    5
See reviews for
7
11
9
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hebron, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

This was my first time arriving at a Candlewood after hours. When I got there and found the front desk closed I almost had a heart attack. All I wanted to do was sleep. I followed the direction posted at the front desk and with in minutes entered the code set for me, opened the locked box and received my... More

Was this review helpful? Yes
DOS_Charles_Oliver, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

HI Tom W, I am glad that you found our check-in process easy and that we were able to have everything ready for you the next day. I appreciate the score you provided us and hope that we will see you again in the near future! -Charles Oliver, Director of Sales More

Belleville, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Very good location. Clean, very quiet, and personable staff. I will be using this location again. I had a handicap access room, which I'm not sure I'd use again, very spacious but the floor entrance shower I found awkward.

Was this review helpful? Yes
DOS_Charles_Oliver, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Hello Glenn842, Thank you for being our recent guest. I appreciate the business and the opportunity to serve you! The team and I appreciate your kind comments about our personable staff and spacious suites. We hope that you come back soon and bring others! If we can make your next stay even better, please let me know! -Charles Oliver, Director... More

Washington DC, District of Columbia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I had to stay in Detroit for a month and was recommended Candlewood Suites by their sister property, Homewood Suites. I called their online reservation number and the lady I talked to confirmed two times the rate ($ 63/day), especially before I gave her the credit card info. Later, as I had received no confirmation email, I called them again... More

Was this review helpful? Yes
DOS_Charles_Oliver, Director of Sales at Candlewood Suites Detroit - Troy, responded to this review

Hello dancingbird7, First let me apologize for having a terrible experience in trying to verify the rate with our hotel. I regret that our national call center failed to send a confirmation email to you. I have heard from many guests that they have found our emails in their junk mail due to linked offers for special promotions embedded in... More

1 review
5 of 5 stars Reviewed 4 weeks ago

My husband and I were extremely pleased with our stay at Candlewood. The room was clean, modern, with a full kitchen, and everything you would need in a kitchen to make a quick meal in your room. Our room had a separate bedroom and the bathroom was spacious. The best part of our stay was the staff who were very... More

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Texas
Top Contributor
64 reviews 64 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed July 30, 2014

For the price, it's a good deal to get the kitchen- fridge and microwave, and real glasses. The room was clean and comfortable. No, there is no aromatherapy pack. Or shoe mitt. The only thing there was no counter in the bathroom, just a sink. This was a handicap access room, maybe the other rooms have a counter. Not having... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Detroit - Troy, responded to this review

Dear the8thdog, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that our location was suitable for you needs and found our room clean and comfortable. On the other hand, I apologize for the inconvenience... More

Saginaw, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 28, 2014

The air conditioning was not working properly and noisy. Temperature and humidity impossible to control. No other rooms open we were stuck. No bathroom fan. Staff friendly but unable to correct issues

Was this review helpful? Yes 1
CandlewoodSuitesTROY, Front Office Manager at Candlewood Suites Detroit - Troy, responded to this review

Dear Guest, We are pleased that you found our staff friendly, as we work hard everyday to make sure that our guests leave feeling that way. However, I am very sorry to hear about the AC not working properly in your Suite. We make any modifications as soon possible regarding all room mechanicals. Thank you very much and please feel... More

Milwaukee
Top Contributor
59 reviews 59 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed July 27, 2014

My care partner/spouse and I checked in for 5 nights on Sunday, July 20, 2014. We were delighted by given the option of a room choice on any floor. Transporting a substantial amount of equipment and supplies needed for my home hemodialysis made a first floor room quite ideal. Regrettably, upon entering our first floor room we were immediately challenged... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Detroit - Troy, responded to this review

Dear SkiKingMKE, Thank you very much for taking the time to share your thoughts and comments regarding your stay with us. We take all feedback seriously, and sincerely regret that we were not able to exceed your expectations with our accommodations. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences.... More

Achim, Germany
1 review
5 of 5 stars Reviewed July 26, 2014

I travel a lot for work and am glad to be landed in such a hotel. The queen size bed is comfortable, the bathroom is modern and clean. The kitchen has a fridge, dishwasher microwave and an induction hob. The kitchen is stocked with everything you need. The whole suite is modern and well kept.

Was this review helpful? Yes
Troy, Michigan
1 review
4 of 5 stars Reviewed July 18, 2014

I am staying in my area of work. The rooms are spacious and all the staff is very friendly. The front desk is very helpful. I usually stay at the Candlewoods all across the nation. The property is up dated.

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Road Warrior
Top Contributor
142 reviews 142 reviews
142 hotel reviews
128 helpful votes 128 helpful votes
3 of 5 stars Reviewed July 3, 2014

Nice hotel, I've stayed in all Candlewoods in the Detroit area and I would say this was the second best one after Ann Arbor. Troy is a nice, safe and clean area and the hotel is kind of tucked away in a quiet spot with little traffic noise. It is an older property that has undergone complete room renovation within... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Detroit - Troy, responded to this review

Dear AlCzervik1, Thank you very much for your recent stay and for writing us a candid review. We are delighted to read you enjoyed a quiet and safe environment during your stay here. Thank you as well for your compliments about the amenities and cleanliness of our hotel. On the other hand, it is regrettable that guest services was a... More

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Additional Information about Candlewood Suites Detroit - Troy

Address: 2550 Troy Center Dr., Troy, MI 48084
Phone Number:
Location: United States > Michigan > Troy
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Detroit - Troy 2*
Number of rooms: 118
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Also Known As:
Candlewood Suites Detroit - Troy Hotel Troy
Candlewood Suites Troy
Candlewood Troy
Troy Candlewood Suites

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