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All 14 Troy hotels

Embassy Suites Hotel Detroit - North / Troy - Auburn Hills

3.5 of 5 Hotel   |   850 Tower Drive, Troy, MI 48098
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85%
Ranked #4 of 14 hotels in Troy
Certificate of Excellence 2014
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 2 weeks ago
Alysia R Detroit, United States
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  • Reviews (310)
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310 people have reviewed this hotel

Traveler rating
    166
    97
    30
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently had a 2 night stay at the ES in troy as my family and I came down south to shop and take in a couple of tigers games. Pros: - Free breakfast - Free drinks and snacks at 5PM - Large rooms - Swimming pool -Free parking - friendly lady bartender -fridge Cons: -Bed bugs -Cockroaches on walls,... More

Was this review helpful? Yes 2
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Bobby L, Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. We will take your comments under consideration as we continually work to improve our guest... More

chiacgo, United States
1 review
1 of 5 stars Reviewed 1 week ago

this place was the worst hotel I have ever stayed at we were switched from room to room cause of the ac not working in the rooms.. Will have to say the maint. man was very helpful... he was the only good part of the stay, must of been up in our room ten times.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Ron W, We are sorry we were unable to provide you with the quality of amenities and service you expect from Embassy Suites during your recent stay. We apologize for the malfunctioning of the A/C units and will work with our maintenance team to ensure this does not happen again. If you return to our area, we hope you... More

Detroit, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was fast, friendly and efficient. The complimentary breakfast was excellent and unexpected. The hotel was clean and beautifully decorated. For the price of the hotel we received more than our money's worth.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Alysia R, Thank you for the Excellent review of your recent stay with us! I appreciated reading all of your positive feedback of our Team Members' services and friendliness and that our complimentary Made To Order breakfast "was excellent and unexpected". Thank you also expressing how the all the guest accommodations at our property really add so much value... More

Jacksonville, FL, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very personable staff. Excellent food. Nice surrounding area to walk/run. Close to great restaurants and shopping malls. The beds are extremely comfortable. I have stayed here twice now and both visits were exceptional.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Victoria D, Thank you for the Excellent review of your recent stay with us! Thank you for choosing to stay with us for the second time when traveling to our area; there are many hotel choices in our city for travelers so I am happy that your first experience with our property was enjoyable enough for our Team to... More

Boca Raton, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Truly a wonderful week-long stay at the Embassy Suites. From check in to departure, the front desk showed tremendous warmth and genuine care. The restaurant and lounge staff are among the best I have ever encountered. Clean rooms, excellent service, great location. What more could you want? Keep up the excellent job!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Tom M, Thank you for the Excellent review of your recent stay with us! I really appreciated all of your compliments of so many experiences that you had during your stay, from start to end, and highlighting the enjoyable experiences with our restaurant and lounge Team Members, thank you. I also enjoyed reading your ending statement to your review,... More

Hamilton, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel staff is always friendly. Rooms and public areas are always clean. Suites are really nice. The breakfast options are great. Pool and workout area are also very nice. I have been here at least 15 times and have never heard any complaints.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Cathy D, Thank you for the Excellent review of your recent stay with us! I want to thank you very much also for your valued business, and our entire Team appreciates your loyalty in staying with us fifteen times already, thank you. I am glad that throughout all those visits to our property that our Teams' service and guest... More

Toronto, Canada
Top Contributor
62 reviews 62 reviews
8 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Located in an office area of Troy, this hotel is a great deal for a weekend stay. I actually saw at least four other families/couples from my neighbourhood during breakfast! We stayed here as a mid point to our final destination. Did some shopping at Great Lakes Crossing - much like Vaughan Mills back home. I think because it's located... More

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ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear WearyWanderer_TO, Thank you for your feedback of your recent stay with us. Thank you also for complimenting the value and quality of our complimentary daily breakfast and Evening Reception services, I am glad that you and your family enjoyed those experiences. Regarding the swimming pool and elevator conditions, we apologize for the housekeeping and maintenance problems you experienced. We... More

Florham Park, New Jersey
Top Contributor
106 reviews 106 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in town for a 4-day family reunion. We had stayed at several other Embassy Suites before and they tend to be outdated and noisy. Not this one! It's either very new or was recently renovated. Everything was in great condition. None of the atrium noise made its way into our room, which was also in great condition. The... More

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ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear GPBucket, Thank you for the Excellent review of your recent stay with us! Being that you are a Top Contributor on TripAdvisor, your feedback and details of your experiences at our property during your 4 day stay is valued greatly; thank you very much for expressing so many compliments for our property's accommodations and services. I really appreciated reading... More

Liverpool, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel is well located for business in the Troy area. The rooms are comfortable, spacious and clean but need alittle updating. The staff are very attentive and the restauant, room service and bar stff are particulary helpful and make you feel very welcome. I will absolutely stay again and have no hesitation in recomendeding the hotel for all visitors.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear Leslie Gerald B, Thank you for the fantastic review of your recent stay with us. I appreciated your feedback of all of your experiences in your stay, from the attentiveness of our Team Members to the enjoyable suite accommodations, thank you. I also appreciated receiving your honest feedback of how some of our suite appointments could use a "little... More

Boise, Idaho, United States
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Travelled to Troy recently for business. The front desk staff were very pleasant and helpful upon arriving. Room was very spacious. A living room with a desk to work from. Spacious bedrooom, and small wet bar area with fridge and microwave. Bed was comfortable and room very quiet. Breakast in the morning was great with a great selection. Fitness room... More

Was this review helpful? Yes
ESTroy, General Manager at Embassy Suites Hotel Detroit - North / Troy - Auburn Hills, responded to this review

Dear John C, Thank you for the Excellent review of your recent stay with us! The title of your review was perfect - "Excellent from top to bottom", thank you for writing this as it describes our Team’s goal to provide excellent service to all our guests through our Excellent Service Culture. I really appreciated all of your detailed descriptions... More

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Additional Information about Embassy Suites Hotel Detroit - North / Troy - Auburn Hills

Address: 850 Tower Drive, Troy, MI 48098
Phone Number:
Location: United States > Michigan > Troy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Detroit - North / Troy - Auburn Hills 3.5*
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Also Known As:
Embassy Suites Troy
Troy Embassy Suites

77 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Troy #1 Green Hotel in Troy #3 Family Hotel in Troy
Hotel Class
Official Description (provided by the hotel)
The Embassy Suites Detroit-Troy/Auburn Hills is located in the Michigan suburb of Troy, just a short interstate drive from Downtown Detroit, however, our Troy hotel is located just minutes from attractions such as The Palace of Auburn Hills, Walter P. Chrysler Museum, Somerset Collection Shopping Mall, and Great Lake Crossing Mall. As with all Embassy Suites hotels, we offer complimentary cooked-to-order breakfast, evening Manager's Reception, and spacious two-room suites. Enjoy the other amenities of our hotel including high speed wireless internet access (for a nominal fee), on-site fitness center, business center, and indoor swimming pool. ... more   less 
Number of rooms
251

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