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Detroit Marriott Troy

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200 W. Big Beaver Road, Troy, MI 48084
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Detroit Marriott Troy
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Detroit Marriott Troy
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330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hickory, North Carolina
Level Contributor
50 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here while attending the ELCA Youth Gathering in Detroit. It was nice and clean and the beds were comfortable and roomy. The check-in staff was very friendly and accommodating to all the many youth in the hotel. The concierge room was kept up by the sweetest woman who took care of our group of 7 so well, she felt... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you so much for taking the time to post about your experience while visiting last week. We truly appreciate the kind words about your stay and will be sure to pass everything to our general manager for her review as well. That lovely associate in our Concierge Lounge is Geri and she's been with the hotel since... More 

Washington, Dc
Level Contributor
63 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I think they're doing pretty well considering the age of the building. The lobby is great..and the room I was in was still move. (Too much furniture crammed in the room.. And the bathroom smells horrible. Kinda like a giant urinal). Despite that, though, it is a great hotel overall with an exceptional staff. I generally avoid Marriotts at all... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello W and thank you so very much for taking the time to post such a thorough review of your stay with us. We are thrilled to hear such wonderful compliments about our team, however we are equally disappointed with your comments about our guest rooms. Please know that we have shared your review directly with our general manager for... More 

Napa, California
Level Contributor
107 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Typical Marriot with a great fitness center. Restaurant is weird, servers not very communicative about whether it's buffet only for breakfast or if there is a menu. Buffet is weak, with wilted fruit and a so-so omelet bar. Service a little lacking.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello John and thank you for taking the time to post. While we're happy to hear that you enjoyed a nice work-out, we're terribly disappointed about your comments regarding breakfast. We have forwarded all comments to our general manager as well as our executive chef as this is certainly not the experience we aim to provide for guests such as... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 4 weeks ago

No coffee, water 5 Usd, no free internet - not what I expect for that price... Bed is good and staff is friendly, but minibar is empty, room has charme of 10 years ago and everything is charged. Value for money is missing.... Most embarrasing is the internet charge of 13 USD

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings Wolft and thank you very much for choosing to stay with us on your recent visit to Oakland County. Please accept our sincere apologies for any disappointment with your stay. Coffee is in fact available both in room, as well as in our lobby great room daily. If this was not properly communicated, we certainly apologize. Also our Internet... More 

Netherlands
Level Contributor
109 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Old, but clean business hotel. Noisy (airconditioning, neighbouring rooms). Comfortable bed. Combined bathtub/shower with curtain. Friendly personell. Basic breakfast; limited choice. Paid WiFi, but quick. Cannot compare to the standard of 4 star hotels. Probably not many better options in the vicinity...

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Sander and thank you very much for choosing to stay with us on your visit to Oakland County. We appreciate the thorough review of your visit and will be sure to pass all comments directly to our general manager for her review. Please accept our sincere apologies for any disappointment and possible noise disruptions while staying. We obviously strive... More 

Colorado Springs, Colorado
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed June 23, 2015

I stay in this Marriott routinely and have never had a better experience in any full service Marriott. Their professionalism; care and concern; beautiful rooms and fantastic staff makes this hotel the only place I stay in the Detroit Metro area. Their upstairs lounge is very comfortable; food is excellent and services is better. Their restaurant has the best omelet... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings Shawn and THANK YOU not only for visiting so many times over, but for taking your time to write such a stellar review of our hotel. We cannot thank you enough for the glowing five stars and of course the many compliments which we have shared directly with our general manager. We will also be sure to pass all... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed June 23, 2015

This hotel had all the amenities! Pool, Gym, Restaurant, Parking Garage, Valet... Very close to the expressway! Made it very easy to get to. Few staff, but VERY accommodating! The suites were very spacious. Lighting in the bathrooms were perfect!

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Ashley and thank you so much for visiting us here in beautiful Oakland County. We're happy to hear that everything was to your liking and we hope the wedding was enjoyed by all! Thanks again and please visit soon. More 

1 review
4 of 5 stars Reviewed June 22, 2015

Detroit Marriott Troy has a small staff and delivers big service. It's clean and well kept from the bar to the pool people were there for me for my every need. The staff courteous and professional greeted us by name when we entered and left the hotel. The food was simple an excellent breakfast was very good. The city of... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Charles. Thank you so much for visiting and of course for taking the time to post such a detailed review of your visit. We very much appreciate the kind words and we are thrilled to hear that our "small staff" delivered some "big service" to you and your boys. Thank you once again and please visit us on your... More 

Hamilton, Canada
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 17, 2015

We have stayed here many times, at least 2 visits a year for 12years. The hotel is very comfortable and the service friendly. While there is always a changeover of the staff at the front desk many of the people working in the bar and restaurant have been with the hotel for many years and understand the concept of customer... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello! Five stars; just what we like to see. Not only are very very appreciative that you return so many times over, but we are even more grateful for your wonderful compliments about our property and of course our team here at Troy. Once again, thank you and we'll look forward to your next trip. More 

Cape Coral, Florida
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 17, 2015

Stayed here while visiting friends and going to Comerica Park. Good location off the highway. Well appointed hotel. free parking. Super friendly, helpful staff. Get a room on a higher floor for an amazing view. Very clean, quiet room. Bar in lobby. Amazing breakfast buffet. If you can get it included in your rate well worth it. cold and hot... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings from Oakland County and thank you so much for visiting. We love seeing the wonderful five stars! We appreciate you visiting and hope you enjoyed your trip to Comerica. Go Tigers! More 

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