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Detroit Marriott Troy

#7 of 14 Hotels in Troy
Certificate of Excellence
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200 W. Big Beaver Road, Troy, MI 48084
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Detroit Marriott Troy
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Detroit Marriott Troy
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295 reviews from our community

Traveler rating
    95
    127
    57
    7
    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
31 reviews 31 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is ok. The building is old and there have been some renovations recently. Rooms are kind of small, but clean. They have a restaurant where you can buy breakfast, and a pot of Starbucks brewed in the corner that is for charge. The executive lounge is small and is just a little better than the continental breakfast that... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello LR and thank you for choosing to stay with us here at Detroit Marriott Troy. We appreciate your feedback and are sorry to hear that your stay was not more memorable. We will be sure to pass all feedback to our general manager for her review. Thank you again and please visit us again soon. More 

Mankato, Minnesota
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the first time we stayed at the Marriott Troy. The rooms were standard size with nice comfortable beds and fluffy linens. We were on the Concierge floor and had breakfast one morning. The selection was good, lots of healthy options and cold cans of soda and water available to drink along with juices and good quality coffee. The... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you so very much for the glowing FIVE STAR review! We appreciate you choosing to stay with us here at Troy and of course for taking your time to write such a wonderful review. We appreciate the feedback and hope to see you again on your next visit. More 

Top Contributor
55 reviews 55 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As per the title good business hotel, modern lobby area and marriott standard rooms and bedding. We had a room on the executive floor with access to the concierge lounge. Staff in the lounge are very helpful and a good choice available for breakfast we didn't try the lounge in the evenings. Ordered room service one evening nothing special -... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Rade and thank you very much for visiting and for taking the time to post. We appreciate the throughout review of your visit as well as all feedback. We did want to note, however, that none of our elevators were experiencing issues in March so we're a bit confused about that portion of your review. On the contrary, all... More 

Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was pleased by this hotel. Hotel staff were caring and took care of our group well. I enjoyed the food at the hotel along with the drinks available from the lobby bar. I absolutely loved having access to many weight training and treadmills in the fitness center. If more elevators were in service and the hot tub did fail,... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Tony and thank you for visiting. We very much appreciate you taking your time to post your review here on Tripadvisor. We're happy to hear that [almost] everything was a great success. As for our elevator rehab project, this will soon be completed and we apologize for the inconvenience. Actually elevator noise has been a top guest issue here... More 

Garner, North Carolina
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago

What a friendly place to stay just outside of Detroit. The staff here are VERY friendly and willing to jump into action if you need anything. The chief of the restaurant even recommended some places outside the hotel to dine at since we were looking to get out and about. Wonderful recommendation and the hotel even drove us to the... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello An and thank you so much for visiting and for taking the time to post such a wonderful review. We love the feedback and will be sure to share with our entire team as well as our gm. Your kind words were much appreciated and we will hope to see you again on your next visit. Glad to hear... More 

Singapore, Singapore
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed February 28, 2015

Stayed here five nights. First ask when checking in as to where your room is located. Probably a weekend thing but there are party rooms located in the center of the halls on some if not all of the floors and the noise in the halls all night long can ruin a good nights sleep. Beds are comfortable but towels... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings and thank you very much for choosing to stay with us. Please know that we are sincerely sorry for the disappointments you note above and that we have passed all comments and feedback directly to our general manager for her review. We very much appreciate the thorough review as this allows us to continually improve in all areas of... More 

Detroit, Michigan
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2015

When you've just had the most wonderful 8 hours ever, it's easy to prepare for a great day ahead. The beds and bedding at this hotel are delightful, the rooms incredibly quiet, and the temperature control systems are easily manageable. These are paired with a genuinely friendly and helpful team that truly cares about their customers. It's immaculate and the... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Wow. Kathleen, why thank you for the glowing five stars. We certainly appreciate the feedback and hope you'll be joining us again soon. Until then, safe travels. More 

Charleston, South Carolina, United States
Top Contributor
117 reviews 117 reviews
44 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed February 13, 2015

Was traveling for business and always stay Marriott. Many of their flagship hotels are getting tired and older. This one was very nice. Lobby was pretty up to date and modern, rooms were the same. Used the Executive Lounge for breakfast and had great service and good quality food. Would definitely stay here again.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Sean and thank you for choosing to stay with us. We're thrilled to hear that everything here at Troy was up to your standards and we most certainly appreciate the many compliments. Thank you very much for taking the time to post and on behalf of our entire team, we wish you safe travels and hope to see you... More 

Northfield, Ohio
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2015

The hotel is very nice from the lobby up to the hallways and the rooms. The beds were very comfortable and fluffy. I didn't want to get out of it in the morning. I was disappointed there was no free internet or free breakfast. I appreciated the free parking in the garage. The staff was friendly. We were there for... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you very much for taking the time to post. We appreciate the many compliments on our bedding, service, etc. and we wanted to offer some wonderful news regarding wifi. Complimentary wifi for all guests has always been available in our lobby great room. In addition, service is also available free of charge for all Marriott Rewards members... More 

Shaker Heights, OH
Top Contributor
106 reviews 106 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 30, 2015

This is a beautiful hotel, the rooms are fresh, the lobby is nice and the staff is friendly. The noise level in the morning was insane, however. The walls, ceilings and doors must be hollow, because around 8:00 on, I could hear every door slamming shut, every vacuum cleaner, and some constant banging around on the floors above me. I... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings from Troy and thank you very much for visiting as well as for the three stars. We sincerely want to apologize for the noise you noted in your review. This is certainly not a normal guest issue and it sounds as if you, unfortunately, were hearing our current renovations going on. Our general manager would like the opportunity to... More 

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