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All 14 Troy hotels

Detroit Marriott Troy

3.5 of 5 Hotel   |   200 W. Big Beaver Road, Troy, MI 48084
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Ranked #6 of 14 Hotels in Troy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Lois6848 Richmond, Virginia
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260 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Richmond, Virginia
Top Contributor
265 reviews 265 reviews
44 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel in the past on business in the 2002-2004 time frame. I always like it and was pleased when I stayed here 10 years later to find the property and staff were just as professional and wonderful as before. I recommend this property for location, comfort and overall great experience. This time I stayed here... More

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Lois and thank you for being such a loyal fan of our property here in Troy! We appreciate you returning and of course taking the time to post your wonderful four star review. We apologize for the issues you experienced with area traffic - hopefully the work on Big Beaver will wrap up soon! Thank you again and safe... More

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Was flying in from out of town, hotel called me while I was in-flight to Detroit. Spoke with front desk, and they told me my room wasn't available. They put me in a horrible hotel a few miles away, and were surprised I wasn't OK with what they did to me.

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you for "attempting" to stay with us and for taking the time to post. Without additional information, it is difficult for us to respond properly to your specific situation. It is true that while not often, at times we are put in the unfortunate situation of having to relocate certain guests to other similar full service hotels... More

Michigan
Top Contributor
96 reviews 96 reviews
27 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay at many Marriott's and the Troy Marriott is average. Rooms are small, but do have the great Marriott beds. Hotel seems to be going through some renovations including their elevators which are very noisy.

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you not only for staying, but also for taking the time to post. You are correct that we are in process of a renovation project that does in fact include our hotels. We listen carefully to our guest's comments and elevator noise was one issue that we are working hard to resolve for future guest enjoyment. We... More

Toronto Ontario
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Detroit Marriot Troy on the Labour Day weekend and had an enjoyable and comfortable guest experience. Thank you to John at the front desk for the pleasant, welcoming, and efficient check-in. I’d like to give a shout out to Carla in the bar/lounge who resolved a meal issue quickly and beyond my expectations and to restaurant staff,... More

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you so very much not only for choosing to stay with us during the holiday weekend, but also for taking the time to post your review. We love all of the many kind words about our property here in Troy. Please know that we have passed all of your comments, on Jon, Denise, Carla, etc. - all... More

Marysville
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Very nice hotel! Pool and workout area are very nice. Rooms are large and clean. Very disappointed that refrigerators are not standard. Even super cheap motels have one in each room! That should be added. WIFI charges $12 per day. Total ripoff and wrong! Again, even cheap motels have FREE WIFI. It should be no charge to have it. Watch... More

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello James and thank you for posting. We appreciate the kind words in general about the hotel, however we are terribly sorry about your disappointment regarding the fridge, wifi charges, and most important - the issues you had when booking. Should you wish to reach out to our general manager about your issues, you may do so directly by emailing... More

Chicago, Illinois
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed here twice for family events. This is a large property north of Detroit which is on a major road running through Troy and close to Birmingham. It is along a strip with major office buildings and also close to Somerset Mall (which is a large upscale shopping center). It is just off of I-75 which makes it... More

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello jimtons and thank you very much not only for staying with us here in Troy (and returning), but also for taking your time to post such a wonderful and detailed review of your visit. We have passed all of your kind words to our general manager for her review. We're very happy to hear that everything was such a... More

Bartlett, Illinois
Contributor
14 reviews 14 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Marriott hotel has recently been renovated. The rooms are clean and updated. The desk clerk was nice enough to give me a room far away from the elevators, which he told me are very loud. Management must have listen to the voice of the customer because now they are in the process of renovating the elevators. From my experience,... More

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Gloria, and thank you for visiting us here in Troy and for taking your time to post about your visit. We are very sorry that you were disappointed in the Marriott wifi policy. You are correct that there is a charge for in-room service, however this is comped for certain Marriott Rewards guests. perhaps if you are a frequent... More

Owings Mills, Maryland
Top Contributor
70 reviews 70 reviews
33 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Honestly the employees were friendly and helpful. Concierge lounge was nice. Just the rooms and hallways are in need of renovation. My room reminded me of an older courtyard. The rooms was clean but just worn a little too much for a Marriott.

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Matthew and thank you not only for visiting, but for taking your time to post. Actually we are in discussions on an upcoming renovation and we hope that you'll visit again in the future and experience our new designs. We appreciate the compliments on our team and have passed these directly to our general manager for her review. Thank... More

Florence, South Carolina
Top Contributor
305 reviews 305 reviews
67 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed August 25, 2014

This Marriott is in a great location for conducting business, fine & casual dining, and shopping. Upon arrival, we requested a room with a refrigerator. Although there was not a room available with one already in it, they brought one to the room we booked. It actually had some old food in the freezer section that smelled when we opened... More

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you so very much for choosing to stay with us on your recent visit. We appreciate you taking the time to post and are very happy to see the glowing five stars. Please know that we are terribly sorry, once again, for the issues with your initial fridge/freezer. Obviously it should have been properly cleaned before being... More

Washington DC, District of Columbia
Top Contributor
83 reviews 83 reviews
76 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed August 22, 2014

I always pass this particular Marriott when in the area but have not had a chance to stay here until now. While it is an older Marriott, it is better maintained and generally nicer than some of the other suburban Marriott hotels in the metro Detroit area. The location is superb for those needing to be on the northern and... More

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings from Troy and on behalf of our entire team, we thank you for the thorough review of your stay with us. You have provided us with some extremely valuable feedback and for that we are very appreciative. All of your comments have been passed to our general manager for her review. We definitely appreciate you staying and we hope... More

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Additional Information about Detroit Marriott Troy

Address: 200 W. Big Beaver Road, Troy, MI 48084
Location: United States > Michigan > Troy
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Detroit Marriott Troy 3.5*
Number of rooms: 350
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Also Known As:
Detroit Marriott Troy Hotel Troy
Marriott Troy
Troy Marriott

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