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Detroit Marriott Troy

#7 of 14 Hotels in Troy
Certificate of Excellence
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200 W. Big Beaver Road, Troy, MI 48084
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Detroit Marriott Troy
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Detroit Marriott Troy
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292 reviews from our community

Traveler rating
    94
    126
    56
    7
    9
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126
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Michigan
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I was pleased by this hotel. Hotel staff were caring and took care of our group well. I enjoyed the food at the hotel along with the drinks available from the lobby bar. I absolutely loved having access to many weight training and treadmills in the fitness center. If more elevators were in service and the hot tub did fail,... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Tony and thank you for visiting. We very much appreciate you taking your time to post your review here on Tripadvisor. We're happy to hear that [almost] everything was a great success. As for our elevator rehab project, this will soon be completed and we apologize for the inconvenience. Actually elevator noise has been a top guest issue here... More 

Garner, North Carolina
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

What a friendly place to stay just outside of Detroit. The staff here are VERY friendly and willing to jump into action if you need anything. The chief of the restaurant even recommended some places outside the hotel to dine at since we were looking to get out and about. Wonderful recommendation and the hotel even drove us to the... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello An and thank you so much for visiting and for taking the time to post such a wonderful review. We love the feedback and will be sure to share with our entire team as well as our gm. Your kind words were much appreciated and we will hope to see you again on your next visit. Glad to hear... More 

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here five nights. First ask when checking in as to where your room is located. Probably a weekend thing but there are party rooms located in the center of the halls on some if not all of the floors and the noise in the halls all night long can ruin a good nights sleep. Beds are comfortable but towels... More 

Was this review helpful? Yes 1
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings and thank you very much for choosing to stay with us. Please know that we are sincerely sorry for the disappointments you note above and that we have passed all comments and feedback directly to our general manager for her review. We very much appreciate the thorough review as this allows us to continually improve in all areas of... More 

Detroit, Michigan
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When you've just had the most wonderful 8 hours ever, it's easy to prepare for a great day ahead. The beds and bedding at this hotel are delightful, the rooms incredibly quiet, and the temperature control systems are easily manageable. These are paired with a genuinely friendly and helpful team that truly cares about their customers. It's immaculate and the... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Wow. Kathleen, why thank you for the glowing five stars. We certainly appreciate the feedback and hope you'll be joining us again soon. Until then, safe travels. More 

Charleston, South Carolina, United States
Top Contributor
117 reviews 117 reviews
44 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed February 13, 2015

Was traveling for business and always stay Marriott. Many of their flagship hotels are getting tired and older. This one was very nice. Lobby was pretty up to date and modern, rooms were the same. Used the Executive Lounge for breakfast and had great service and good quality food. Would definitely stay here again.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello Sean and thank you for choosing to stay with us. We're thrilled to hear that everything here at Troy was up to your standards and we most certainly appreciate the many compliments. Thank you very much for taking the time to post and on behalf of our entire team, we wish you safe travels and hope to see you... More 

Northfield, Ohio
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 31, 2015

The hotel is very nice from the lobby up to the hallways and the rooms. The beds were very comfortable and fluffy. I didn't want to get out of it in the morning. I was disappointed there was no free internet or free breakfast. I appreciated the free parking in the garage. The staff was friendly. We were there for... More 

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Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you very much for taking the time to post. We appreciate the many compliments on our bedding, service, etc. and we wanted to offer some wonderful news regarding wifi. Complimentary wifi for all guests has always been available in our lobby great room. In addition, service is also available free of charge for all Marriott Rewards members... More 

Shaker Heights, OH
Top Contributor
106 reviews 106 reviews
37 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 30, 2015

This is a beautiful hotel, the rooms are fresh, the lobby is nice and the staff is friendly. The noise level in the morning was insane, however. The walls, ceilings and doors must be hollow, because around 8:00 on, I could hear every door slamming shut, every vacuum cleaner, and some constant banging around on the floors above me. I... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Greetings from Troy and thank you very much for visiting as well as for the three stars. We sincerely want to apologize for the noise you noted in your review. This is certainly not a normal guest issue and it sounds as if you, unfortunately, were hearing our current renovations going on. Our general manager would like the opportunity to... More 

Atlanta
Contributor
11 reviews 11 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 29, 2015

This is my 3rd time staying here and all of them have been great. Front desk staff is awesome. Bar is great and staff is just as nice. Room is clean and comfortable. I would recommend this hotel to anyone on business or pleasure.

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello hockey dad and thank you not only for the review, but also for returning so many times over. We appreciate you being a repeat guest. We're thrilled to hear that everything was a success once again and we'll look forward to your next visit. Thanks again. More 

Ohio
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 29, 2015

Stayed here on a business trip to Troy. My company had a dozen or so people booked at this hotel. Even though we all had confirmed reservations, at least half of them were sent to another hotel after being told the Marriott was "overbooked". I'm not sure how you have a secured reservation (that they will charge you for if... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello and thank you for taking the time to post. We wanted to sincerely apologize for the issues you noted in your review. Our general manager would very much like the opportunity to speak with you directly about your experience. To reach her, please email thetroymarriott@marriott.com. Regarding our rooms and elevators - both are currently in process of serious upgrades.... More 

Ponce1513
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2015 via mobile

I travel to Detroit often for work and typically stay at the Marriott at the Ren Cen due to its central location downtown. Given the auto show was in town recently I was forced to make alternative plans and found the Marriott located in Troy. I couldn't have been more pleased. The staff is very nice and the hotel is... More 

Was this review helpful? Yes
Ami W, Guest Relations Manager at Detroit Marriott Troy, responded to this review

Hello! And thank you for posting. We're thrilled to hear that you were pleasantly surprised about your new location. We appreciate all the wonderful comments and of course the four stars. Hopefully you'll stay with us again in the future. Thank you and safe travels. More 

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