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Holiday Inn Express Hotel & Suites Detroit North - Troy

2.5 of 5 400 Stephenson Hwy, Troy, MI 48083
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Certificate of Excellence 2014
Holiday Inn Express Hotel & Suites Detroit North - Troy
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Holiday Inn Express Hotel & Suites Detroit North - Troy
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75 reviews from our community

Traveler rating
    54
    19
    2
    0
    0
See reviews for
27
5
Solo
0
26
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (75)
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    (16)
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    (17)
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    (24)
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    (18)
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1 review
5 of 5 stars Reviewed 1 week ago via mobile

They were very friendly, welcoming and helpful! It was super clean (my room even smelled new)! Some nice touches: cookies at check in, phone call to your room to make sure everything is good, full breakfast, and someone personally walking around at breakfast to make sure you have everything you need. I definitely enjoyed my stay and will be going... More 

Was this review helpful? Yes
Andrew L, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hi Shoffman11, Thank you for the review. We are happy to hear you enjoyed the complimentary cookies at check in. The breakfast host will be glad to hear how much you enjoyed your breakfast experience. We look forward to seeing you next time you are in the Troy area. Andrew Lazowski Guest Services Manager More 

Bhopal, India
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2014

I think the first mention needs to go to the staff here, all of them were very friendly, very helpful. The hotel has a complimentary breakfast spread, it doesn't have a wide variety, but was delicious. The room was perfectly fine, equipped with a microwave, mini fridge and a coffee maker. So its great for people on long trips there.... More 

Was this review helpful? Yes
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hello Akankssa, Thank you for the review. The staff will love to hear how great they were. Sorry to hear the rooms were a little bit noisy, we try to make them as quiet as possible. We just upgraded the wifi, so next time it will be a lot better than just decent. Andrew Lazowski Guest Services Manager More 

newyork
Contributor
13 reviews 13 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 13, 2014

We just stayed at the Holiday Inn Express in Troy and were pleased with the motel. The staff was helpful, the room was large, with a fairly comfortable king size bed, and the breakfast selection was ample, with some different treats, like hot Cinnamon rolls and biscuits. But what was missing is perhaps a minor quibble, but a little puzzling.... More 

Was this review helpful? Yes
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hello waterside2, Thank you for the review. Its is good to hear how good the staff and room were. We are glad you also enjoyed our complimentary express start breakfast. I am sorry that there was no guide book in your room, there is suppose to be one in every room. We do take guest safety extremely serious. The staff... More 

Stuttgart, Germany
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 24, 2014

The staff here is really nice and tries their best to make you feel comfortable. The rooms are ok, but the airconditioner is really loud and during the night the room is bright as the outdoor illumination shines into every room and the curtains do let light in. Doors, walls, and windows are defetly not soundproof; I always weak up... More 

Was this review helpful? Yes
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hi Ramon K, Thank you for the review. It is nice to hear the staff did their best to make your stay comfortable. I am sad to hear the room and pool were not up to the standard you expect from us. We are working to improve the chlorine levels in the pool. Maintenance is looking into how to improve... More 

Toronto
Contributor
19 reviews 19 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 10, 2014

We traveled to Troy to shop at The Somerset Collection (one of America;s best shopping centers) which is a 10 minute drive. Hotel was pretty much as we had hoped. Clean, quiet, modern, friendly. Very well priced. Great beds, linens and pillows. A/C is under-window type and rumbled when running but we turned it off before bedtime and the room... More 

Was this review helpful? Yes
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hi Sam-in-Toronto, Thank you for taking the time to do a survey. We are glad you enjoyed the room, and got in some good shopping. Sorry about the few minor issues you encountered during your stay with us. thatnk you for bring this to our attention so maintenance can fix the problems quickly. Look forward to see you next time... More 

Solihull, UK
Contributor
14 reviews 14 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 8, 2014 via mobile

We were attending my brother's Golden Wedding and spent several nights here. On the second night those in an adjoining room kept their T B on all night & despite our attempts and several attempts of the overnight staff to get the T V turned off we were offered another room at 3.30 am. We decided to try to try... More 

Was this review helpful? Yes 1
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hello Paulreiki, Thank you for the nice review. Sorry about the loud room next door. I am glad we were able to get you a quiet upgraded room for your inconvenience the next day. I am glad you enjoyed our Express Start Breakfast during your stay. Andrew Lazowski Guest Services Manager More 

Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed September 6, 2014

28th August we arrived from Birmingham UK to attend a family wedding,we were welcomed by sales manager,who helped us to decide wonderful rooms where we stayed,our relatives came from all over the places.rooms were clean and big enough for our purpose, management were kind enough,allowed us to use other facilities within hotel. Breakfast was good,provided appropriate food for us,Hilda was... More 

Was this review helpful? Yes
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hello Kaysul, It is good to know you arrived home safe! Thank you for the amazing review. Raquel does a amazing job making sure large groups get what they need. I am glad the rooms were large enough for you. It was a pleasure having your group stay with us. Andrew Lazowski Guest Services Manager More 

Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2014

I travelled from England for a wedding and chose to stay in the Holiday Inn for the duration of my stay. The whole stay was very pleasant. The rooms were huge, very comfortable and extremely clean. One of the best things about the stay was the staff. They were just fantastic and made the whole stay what it was.

Was this review helpful? Yes
Brad J, Front Office Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hello LNC1994, Thank you for such a good review. I'm glad you enjoyed the spacious, clean rooms. The staff always enjoys hear such good things said about them. They work very hard to make every guest feel at home. Andrew Lazowski Guest Services Manager More 

Thunder Bay, Canada
Top Contributor
51 reviews 51 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed August 22, 2014

Perfect location for the annual Woodward Dream Cruise. We had our own car show in the parking lot! Greeted by very friendly staff and my name on a plaque in the lobby. Beautiful suite with Jacuzzi tub. The hotel is extremely clean and the multi-choice morning breakfast was included. Great value and will return for next year's cruise.

Was this review helpful? Yes 2
Brad J, Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Greetings "Dream Cruise" guest.... Thank you for the "5 Star" review online - our team appreciates it. The Woodward Dream Cruise is a fantastic event - we love having those classic cars in our parking lot. We'll see you next year! More 

1 review
5 of 5 stars Reviewed August 14, 2014 via mobile

I thoroughly enjoyed my stay. I arrived very tired and checking in was quick. The desk people were very friendly, the rooms were clean, and I really appreciate the upgrade. The area was quiet and (important to me) the room was very dark. I would come back to this facility if ever in the area again.

Was this review helpful? Yes
Brad J, Manager at Holiday Inn Express Hotel & Suites Detroit North - Troy, responded to this review

Hello "John E"... Thanks for the fantastic online review - we appreciate it. We are gald you enjoyed your room - we always try to upgrade our IHG loyal guests. It's good to hear you enjoyed your stay with us. Thanks for the business... More 

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Additional Information about Holiday Inn Express Hotel & Suites Detroit North - Troy

Address: 400 Stephenson Hwy, Troy, MI 48083
Phone Number:
Location: United States > Michigan > Troy
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit North - Troy 2.5*
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