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Quality Inn By the Bay

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1492 US 31 North, Traverse City, MI 49686
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Best prices for: 1 room 1 guest
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Quality Inn By the Bay
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162 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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    (23)
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    (24)
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DeWitt, Michigan
Level Contributor
199 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here during our recent visit to Traverse City (checked-in at 10:15 p.m.). We had a third floor room with a king bed and two-person Jacuzzi (we did not use it). The room was clean, comfortable, and quiet. The water temperature and pressure in the bathroom shower was consistent with my settings. The bed was okay for sleeping. The... More 

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Superior, Colorado
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We had two rooms: one with a King bed; the other with two doubles. We arrived in town around 12:30 PM and were told we couldn't check in until 4:00. The rooms were ok but nothing special. The hotel appears to need refurbishing. One disappointing item: Our beds were on the 2nd floor. If you need to use the elevator,... More 

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Houghton Lake, Mi
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

The bed are really extra firm so if you like that then the beds are fine. Lots of pillows and they are nice and soft. The TV had no sound. The free breakfast was just so so. The orange juice was more just water with a little orange coloring really really watered down. The eggs and sausage left a lot... More 

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ram33, Front Office Manager at Quality Inn By the Bay, responded to this review

Dear Valued Guest, Thank you for taking time to share your feedback with us. I’m glad you enjoyed the comfort of our new pillows, but I’m sorry to hear you weren’t as happy with our mattresses. Over the past year, all of our rooms received the new Serta Perfect Sleeper Elite-2 Plush mattresses. I apologize that you experienced an issue... More 

Travelers are raving about these Traverse City hotels

Whitmore Lake, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Stayed one night in Traverse City. The room was very outdated. Room had an odor that was probably from years ago when they allowed smoking in their rooms. One of the bedspreads had a black stain on it. The curtains had a cigarette burn on them. Sheets were clean! Looked like this old motel needs a face lift. On a... More 

Was this review helpful? Yes 1
Lansing, Michigan
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Rooms were nice and clean. Beds were comfortable. We had a room with an inside door and outside door. The one to the outside was not very sturdy and needs to be replaced I think. The staff was friendly and came right away when we had trouble with our toilet. Which was fixed right away. The pool and hot tub... More 

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Los Angeles, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed here for just one night, and Cindy was an angel on check in. She even gave me my choice of room location from a couple of options, and called up after I was in my room to make sure everything was to my liking. And no it wasn't because I was acting ornery or anything . :) Free wifi... More 

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ram33, Front Office Manager at Quality Inn By the Bay, responded to this review

Dear K8rene, Thank you for your feedback and kind words. We always strive to provide exceptional guest service and I’m happy to know that you were pleased with the service that Cindy and the other staff members provided, and I have passed your kind words onto them. I’m please to hear that you enjoyed the comfort of our new beds... More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel room I stayed in was a bit dated, but it was clean and had the essentials. The employees were all very nice and helpful. The room has two doors, one to the outside - next to parking, and one that opens into the hallway. Clean, simple and a normal motel room.

Was this review helpful? Yes
ram33, Front Office Manager at Quality Inn By the Bay, responded to this review

Dear Guest, Thank you for choosing to stay at the Quality Inn during your visit to Traverse City. I am pleased to know that you enjoyed the convenience of our ground floor rooms and thank you for acknowledging my staff’s customer service skills. I also want to thank you for your comment about the room being a bit dated. We... More 

1 review
1 of 5 stars Reviewed May 17, 2015

I would not recommend this hotel to anyone. Our team stayed for a tournament. They raised the rates for this weekend alone. Everything about this hotel was old and not adaquate for a tournament this size. On top of the outrageous price, they charged everyone $1.50 per night for a safe fee, even if you didn't use the safe. You... More 

Was this review helpful? Yes
ram33, Front Office Manager at Quality Inn By the Bay, responded to this review

Dear Katherine R, Thank you for providing your feedback regarding your recent stay at our hotel. We try very hard to price our rooms fairly, according to the area and any events that are occurring in and around Traverse City. Weekend rates are higher than weekday rates due to demand and availability; for the same reasons of demand and availability,... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 13, 2015

Cindy was great at the front desk, the pet policy is great (3 pets for $10) breakfast is pretty good too. The only complaint I have is I was asked if I wanted a 2 queens or a king, I said king, but we got to the room & it was 2 queens, & really they are more like full... More 

Was this review helpful? Yes
ram33, Front Office Manager at Quality Inn By the Bay, responded to this review

Dear Tammy, Thank you for taking time to share your feedback with us. Cindy is a wonderful employee who is dedicated to making our guests feel welcomed and providing them with exceptional guest service. She was very pleased to get your compliment. Thank you. We are proud to be one of the few hotels in the Traverse City area to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 11, 2015 via mobile

My wife and I live about two hours away from Traverse City and try to get up here once or twice a year as it's our favorite "Pure Michigan getaway". And, Quality Inn By the Bay is our "go to" place to stay because of the hospitality and value we receive there. Some reviewers cite the facility as dated, but... More 

Was this review helpful? Yes
ram33, Front Office Manager at Quality Inn By the Bay, responded to this review

Hello Hugh, We are pleased to know that you enjoyed your stay with us and appreciate you taking the time to complete our online survey. Thank you for all of the compliments. We do continually strive to provide quality service with clean & comfortable rooms and it's a pleasure to receive positive feedback that we have done just that. We... More 

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