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West Bay Beach, a Holiday Inn Resort

Certificate of Excellence
3.0 of 5
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615 E. Front St., Traverse City, MI 49686 (Formerly Holiday Inn Traverse City)
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1 room 1 guest
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West Bay Beach, a Holiday Inn Resort
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459 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Washington, Michigan
1 review
1 of 5 stars Reviewed 2 days ago NEW

Hotel was supposed to be non smoking.....I was on second floor you could smell cigarettes all over no matter where you were in the hotel..we were there for a wedding. The food was horrible and cold......had breakfast the next morning......the service was great, the food awful. Would never recommend this hotel.

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi 4-6Kids, We are sorry to hear your visit was less than satisfactory. Our resort has a strict no smoking policy and there are fees associated with doing so. I assure you that our staff is serious about enforcing this policy. The wedding over the weekend was beautiful! Thank you for being a part of it. We hope you will... More 

Springfield, Ohio
Level Contributor
370 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a nice property but, for what you get, is not worth the $300+ per night rate. The downsides are that it is next to impossible to get in and out of their lot due to the deluge of oncoming traffic. It has a couple of nice restaurants but noting outstanding and we did not eat at View or... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Sliphorn, Thank you for your review and giving us your feedback. We are happy to hear your overall experience was very good and hope to have you back next summer. Have a great week! Hunter More 

Fort Lauderdale, Florida
Level Contributor
255 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm usually not a fan of Holiday Inn, but my wife being from the Traverse City area felt that this would be our best bet. The room was very large and clean. What you would expect for the brand. The location is close to everything downtown, which made it easy to park the car and walk everywhere. Outside bar area... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi CaptainMHB, We are happy to hear we exceeded your expectations! We have a great location, property, and staff that make our resort a great choice for any visit to Traverse City. Thank you for taking the time to write a review and sharing your experience with others. We hope you have another opportunity to visit us soon. Hunter More 

Troy, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We love the location, the beach, the amenities and the fact that this hotel is pet friendly! This has been our summer vacation for over 30 years! Emily, from housekeeping was wonderful along with Valerie. Brittany, the front desk clerk, was most helpful and professional. Jennifer, from the restaurant was very friendly and accommodating! All in all, another great vacation!... More 

Was this review helpful? Yes 2
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi samcrowl, Thank you for the great review and mentioning so many of our amazing staff members! We fully believe that great service is the key to having a successful resort. Our team works hard to ensure each guest's experience is personal and enjoyable. Thank you for recognizing those that went above and beyond during your visit. Come and see... More 

Hazard, Kentucky
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The only good thing about the hotel is the location. We booked it and told them we had a baby and they put us right next to the stage, the beach stayed nasty, our bathroom wasn't cleaned the whole week we were there and the tub didn't drain. The drinks were overpriced, the elevator was old and smelled awful, we... More 

Was this review helpful? Yes 1
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Rebeccacoots5, Thank you for your review. We will look into the issues you described in order to improve our guests' overall experience. Our top priority is, and will always be, the satisfaction of our guests. Thank you again for your opinions. Sincerely, Hunter More 

Detroit, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I came back to visit with a few friends in from out of town, and everything was phenominal! The service, food, everything was great! Lauren gave the best service I have had to date and I was thoroughly impressed with everything here! I unfortunately wasn't able to stay overnight but I hope to soon! I will be back!

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello travelstoomuch2015, We are very happy to hear you had a much better experience this time around! Thank you for your review and mentioning the hard of Lauren. She always does a great job and provides great service. See you soon! Hunter More 

Lombard, IL
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 2nd trip to Traverse City. We found this place on our first trip and decided to stay for this trip. Staff great, rooms appear to be recently re-done. Nice outside bar/restaurant with attentive staff. This is the only lodging in-town with a outside pool and beach. Although beach is public, it is kind of surrounded by the... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi Nancy-Lou-V, Thank you for writing us a great review! We enjoyed having you stay with us and look forward to your next visit. Come see us again next summer! Hunter More 

Traverse City, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel recently for a weekend getaway and were impressed at the personal service of the restaurant staff. Everyone was helpful and attentive. The live outdoor music was great. We were able to have drinks served right on the beach! We had a great time and will be back.

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Alan s, Thanks for the great review! We are happy to hear you loved the patio and can't wait to return. Hopefully you can make it back for one more drink before we transition into colder weather. Have a great weekend, Hunter More 

Sand Lake, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently had several friends and family stay for an event. We had over a third of our party was children for dinner reservations (25 including our kids) at the Day Club on the patio. The servers were AMAZING! Ion and Stefan were very attentive and knowledgeable! They did an AWESOME job making sure all the kids (at their own... More 

Was this review helpful? Yes 1
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Rachel4321234, Thank you for the 5 star review! All of us here at West Bay Beach Resort appreciate you mentioning our hard working staff and the great atmosphere that our patio provides. Please continue to spread the word, and we hope to see you again while the weather is still nice! Hunter More 

Altoona, Iowa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this ‘resort’ the week of August 10th for 6 nights. First ever visit to Traverse City, MI. I have stayed in worse places, but this certainly was not the best – especially for the price. Check-in was my first disappointment as the offer on which I booked our stay (pre-pay first night) was not the offer conferred... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello bbigbri77, We appreciate the thought and thoroughness of your review and would love for you to give us another opportunity to be your resort of choice. We have some of the best food, best service, and the best location in Traverse City! Hope to see you next year, Hunter More 

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