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West Bay Beach, a Holiday Inn Resort

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615 E. Front St., Traverse City, MI 49686 (Formerly Holiday Inn Traverse City)
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West Bay Beach, a Holiday Inn Resort
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West Bay Beach, a Holiday Inn Resort
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341 reviews from our community

Traveler rating
    213
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    21
    14
    4
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66
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lansing MI
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed two nights at the hotel (business travel). The rooms were nice, the staff friendly, and service better than average. I ate breakfast at the hotel both days during my stay and was fortunate to have Jennifer (who has been mentioned in a previous review) as my server. She was warm and friendly without being intrusive, very efficient, and anticipated... More 

Was this review helpful? Yes
Lansing, Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Our company held a training at this hotel recently and the staff and facility was great! Everyone was very helpful and courteous. Randy and Suki were especially helpful and always had a smile on their face. I would recommend this hotel to anyone that is looking to hold a meeting or event in the Traverse City area!

Was this review helpful? Yes 1
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Amber M, We have great space for meetings and love hearing that Randy and Suki provided such a high level of service for your group! It would be our pleasure to have you back next year! Hunter More 

2 reviews
2 of 5 stars Reviewed 1 week ago

My stay at the West Bay was really less than acceptable. I was there for three days: day 1, my room wasn't cleaned; day 2 they forgot my wake up call and day 3 the food had an issue. There were large groups of teens there who were loud for the very thin walls. Good thing the location is good!... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi Juliet B, I would like to thank you for your review and the feedback you provided. We fell short of exceptional service and quality during your stay and we apologize for that. You have given us our shortcomings and we would like to take this opportunity to improve. Please email me at hreed@innisfree.com so that we can get a... More 

Midland, Michigan
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

My daughter and I were in Traverse City for soccer and we stayed one night here. The staff were great and very helpful. There was one individual that really stood out - Jennifer - our server at breakfast. She was totally awesome and I have not had this kind of service in a long long time. I would stay here... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi Michelle A, We appreciate your 5 star review! Jennifer always has a smile on her face and is great with all of her guests. It's great to hear the level of service you received and we would love to have you back! Enjoy your weekend, Hunter More 

Fort Wayne, Indiana
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

I see this property gets rave reviews. This was my first stay here; I normally stay at the Hampton Inn in Traverse City. Our company was recently acquired and our new parent company has negotiated rates with IHG Properties so I stayed here. I have stayed in hotels 140+ nights/year for past 25 years so I have a very good... More 

Was this review helpful? Yes 2
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello rhkfwain, Thank you for your review. We appreciate your honesty and thorough detail of your experiences while staying with us. Our standards for guest service are very high and we fell short of those standards that morning. We have used your feedback to make the necessary improvements to our breakfast service and training programs and assure you that your... More 

Saint Clair Shores, Michigan
1 review
5 of 5 stars Reviewed 3 weeks ago

Thank you to West Bay Beach Rachelle Grockau, Event Specialist, for suggesting the Easter Sunday Brunch. The food was great, the location excellent, and seating was comfortable and friendly. There were activities for kids. We had the 11:30 seating and there was no wait. I would definitely go the brunch at the West Bay Beach again.

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Sandra G, We are happy to hear you enjoyed our Easter Brunch! Our location, food quality, and amazing service make our resort a great place to enjoy a holiday meal. Thank you for mentioning Rachelle and the great service you received during your lunch. We will save you a spot next year! Hunter More 

1 review
5 of 5 stars Reviewed 3 weeks ago

First trip in years back to Michigan with my wife and my son. My wife was a first timer and she wanted to move from Illinois to michigan by the end of the trip. From the hotel staff, guests, and service it made this trip beyond enjoyable. One of the servers Allie was great and recommended all sorts of sites... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello Jason S, We are so glad to hear you and your family enjoyed your vacation with us. Come back in a couple of months and you will never want to leave! Thank you for writing a review and mentioning the great service you received from Allie. It is our hope that you can come back to visit us soon!... More 

Hartland, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We have stayed at this property for many years while on business and also with our family for vacations and it just keeps getting better. The location and the property itself is the best in TC in my opinion because it offers everything you need; from full service restaurant, bar, fitness center, pools, beach, niteclub, business center to a location... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hello jacsteppin, We love hearing stories like yours and how our endearing staff keeps you coming back again and again! Thank you for taking the time to complete a review and sharing our hotel with other Tripadvisor users. We will continue to improve our property and our service to exceed your expectations each and every time! Hunter More 

Neuf-Brisach, France
Top Contributor
147 reviews 147 reviews
146 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there again for 5 nights for business early January 2015. Online reservation simple and reliable, check-in fast and giving me what I booked, although I arrived only at 3 am next morning due to winterstorm flight delay at ORD/O'Hare. Room very spacious with nice view to the lake, breakfast very good and very friendly/perfect service. Restaurant in the evening... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi malefisohu, It's great to hear how much you enjoy staying with us when you are in town! Thanks for giving us your feedback and letting others know about your wonderful experiences here. We will have a room ready awaiting your next visit! Hunter More 

Twin Lake, Michigan
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

They have done a nice job of updating the entire resort both rooms and restaurants. The rooms are nicely redecorated. The restaurants / bars are very nice. They have definitely tried to go with more of an upscale resort feel and have accomplished that. I did not eat here so no comment on that. I have been to the "nightclub"... More 

Was this review helpful? Yes
Hunter R, Guest Relations Manager at West Bay Beach, a Holiday Inn Resort, responded to this review

Hi MarkVK1959, Thank you for your review and for mentioning our updated look! We are proud of our building and do our best to provide the best service in all aspects of your stay. We hope to have you back again soon! Hunter More 

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