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Courtyard by Marriott Traverse City

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3615 S Airport Rd W, Traverse City, MI 49684
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Courtyard by Marriott Traverse City
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Courtyard by Marriott Traverse City
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138 Reviews from our TripAdvisor Community

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Traveler rating
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    51
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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waltham, ma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I checked in to discover that I had been booked into a handicapped room. While I understand modifications need to be made for accessibility. I did not appreciate having to pay the same price for a room that had a random chair and not much else beside a bed and a dresser. When asked to switch rooms, I was told... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The staff was extremely friendly and accomodating! I had troubles at another local hotel and the staff here was so helpful. They remembered me even though I had never stayed there and didn't have a reservation because my business partner was staying there. I was able to cancel my other reservation and move to this hotel which made a huge... More 

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Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Happy summer and thank you for writing a review for the Courtyard by Marriott in Traverse City. We are very happy that everything worked out for you here at the Courtyard and that our staff did a wonderful job of helping you out! Thank you for mentioning that you will continue to stay with us and we look forward to... More 

Bromsgrove
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room not only had a bathroom but also a large jacuzzi bath in the actual bedroom, lovely to relax in after a long day traveling. The hotel is convenient for visiting the Great Lakes and amenities in the local area. The boutique bar is a nice place for a drink and breakfast in the mornings.

Was this review helpful? Yes
Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for choosing to stay at the Courtyard by Marriott in Traverse City! We're glad you were able to experience one of our spa rooms which includes a Jacuzzi tub. Sounds like your stay was a good one and we hope you enjoyed Traverse City as well. Thank you again for staying with us. More 

Gainesville, Florida, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was very nice. Breakfast was a little skimpy, but fine for the occasion. Employees very courteous and knowledgeable. We only stayed one night and spent most of our time out sightseeing and making the most of the late daylight, but I would come back if I ever travelled in this area again.

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Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for your nice review for the Courtyard by Marriott in Traverse City. We are glad you had a nice stay and enjoyed the area. We do hope to see you again! More 

Central Florida, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

The woman, I believe her name was Stephanie, that answered the phone when I called talked to fast. Then she was extremely rude to me when I started asking questions about Traverse City. Then they overbooked my stay! I had to go stay at a Resort closer to downtown, but.........the good news for me, is I will continue to stay... More 

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Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We apologize that your communication with our hotel was less than perfect. Overbooking of rooms can sometimes happen if an available room is booked by two people at the exact same time (which is what happened with our front desk staff in your situation). We will address the... More 

Cary, Illinois
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Family event. Hotel handled the multiple rooms well. Staff very friendly and efficient. Rooms very comfortable. Location on the outskirts of Traverse City but it is a quick drive to be downtown. Indoor pool and nice sitting area in back of the hotel.

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Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for your nice review of the Courtyard by Marriott in Traverse City and for staying with us! We're happy that you had a nice stay. More 

Virginia
Level Contributor
218 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Fabulous people who epitomize what good customer service is all about. Excellent location near to the mall and baseball stadium. Great restaurants close by, too. Just up the road to Moomer's Ice Cream as well.

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Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for choosing the Courtyard by Marriott for your Traverse City stay! We are glad you experienced our wonderful customer service and had a happy stay. Thank you for mentioning how close we are to the Beach Bums baseball stadium and the famous Moomer's Ice Cream (Cherries Moobilee flavor voted #1 on Good Morning America)! More 

San Antonio, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel is very nice. Nice rooms, nice bar/cafe in the lobby, and nice staff. Unfortunately, it's not in the greatest location in Traverse. Across the street from a best buy and away from the bay and downtown shops. If it had been closer to town I would have given 5 stars.

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Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for reviewing the Courtyard by Marriott in Traverse City and for staying with us. It's nice to hear that you were happy with the rooms, on-site Bistro and staff. Our location is surrounded by the Grand Traverse Mall, Applebee's, Best Buy, Sam's Club and other restaurants and stores. It's a good location for people who prefer that kind... More 

Allendale, Michigan
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Received a king size bed on the second floor, room came with a small balcony, which we didn't expect, and was a nice feature. Our fellow travelers reserved the same room, but theirs came with a window. The room was equipped with everything we needed for our stay, except no in-room safe which would have been nice. The cafe and... More 

Was this review helpful? Yes
Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you so much for your nice review of the Courtyard by Marriott in Traverse City! We are so glad you chose to stay with us. Sounds like you really enjoyed our on-site Bistro which is open in the evenings until 11pm. You are correct in mentioning that we do not have in-room safes but we do offer security boxes... More 

Bay City, Michigan
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed in the king hot tub suite and enjoyed it very much. The hot tub was large and quiet. The bathrooms were really nice. The bed was comfy. The staff was friendly. The room smelled a little musty but I've experienced that before in hot tub rooms. I blame the previous guest for that. We opened the window when... More 

Was this review helpful? Yes
Lori P, Director of Sales at Courtyard by Marriott Traverse City, responded to this review

Thank you for reviewing the Courtyard by Marriott in Traverse City. We are happy that you were happy with your hot tub suite! Yes, our beds are comfy and our staff is friendly as you mentioned. Thanks for staying with us and, as far as the décor, we will be getting an update in 2016! More 

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