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Candlewood Suites St. Joseph/Benton Harbor

2.0 of 5 2567 W Marquettewood Rd, Stevensville, MI 49127
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Candlewood Suites St. Joseph/Benton Harbor
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Candlewood Suites St. Joseph/Benton Harbor
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34 reviews from our community

Traveler rating
    10
    11
    5
    6
    2
See reviews for
6
11
3
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Livonia, Michigan
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was sent to Stevensville for work and was happy to find a hotel like this one that offers a kitchenette because it makes traveling easier. I stayed here for 3 nights and it was so quiet I rarely heard the other guest who were staying down the hall. When I first checked in it was a bad snow storm... More 

Was this review helpful? Yes
HotelStaff428, Manager at Candlewood Suites St. Joseph/Benton Harbor, responded to this review

Dear Guest, we thank you so very much for your stay. We are so glad that you were able to make our place, "your place" while away from home. Having a full size kitchen is a big advantage, and are glad it worked for you. Please come visit us again! More 

Clinton, Indiana
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The front desk people were very friendly, and would go out of their way to get you information of things in the area. Since this is an extended stay hotel, they were very accommodating when I needed extra towels and things for my room. All of the employees seemed to be familiar with the area, and went out of their... More 

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Plymouth, Michigan
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 24, 2014

I found this place much nicer then the hotel next door. This was my first experience at an extended stay hotel. So I was not prepared for a few things such as, no breakfast included. No daily maid service so don't expect someone to fix the bed or provide new towels in a week unless you ask. But I did... More 

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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 26, 2014

Give it an average at best. Nice front desk staff. Very courteous. Room had problems though. Television sound did not work. We were informed it would be the next day before somebody could come look at it! Air conditioner did not work correctly either. Room was clean though!

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Detroit, Michigan
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 5, 2014

We had an excellent stay at the Candlewood Suites in Stevensville. Everyone very friendly. Room exceptionally clean. Pet friendly (w/additional charge). Fit our needs for our 3 night stay and we will definitely return. Your room keys can get demagnetized by placing them next to you credit cards in you wallet. Keep that in mind when storing. Just say'in! Hotel... More 

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Detriot
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 7, 2014

The Hotel had a lot of chances to strive its excellence, though it did not. First of all, service was not the type I would be expecting at a hotel. The staff seems to not want any business. Atop that, most of the room keys did not work to open any of the facilities doors.( or just slide the keys... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites St. Joseph/Benton Harbor, responded to this review

Dear Trip T, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry you received service which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how... More 

Saint Joseph, Michigan
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 27, 2014

Upon arrival we were told they don't clean the rooms everyday! For the price we paid? Come on! The room was semi-clean. Looked in the micro wave to find a bowl left there from another person. There was animal fur on the couch. The t.v. in the bedroom didn't work. They fixed the tv the next day when asked, but... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites St. Joseph/Benton Harbor, responded to this review

Dear jilneli, Thank you for taking the time to provide feedback on your stay. It is unfortunate the available hotel amenities prevented you from fully enjoying your visit. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the future. Sincerely,... More 

Washington, DC
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed December 4, 2013

If I could, I'd give this property 2.5 stars. It was a really mixed bag. We stayed in 2 rooms and while one was good, the other was somewhat substandard. Pros: -One of the rooms I stayed in was clean and comfortable, with a large sitting area, desk, kitchenette, and separate bedroom. -The internet was fast and dependable. -Some of... More 

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IHGCare, Guest Relations Manager at Candlewood Suites St. Joseph/Benton Harbor, responded to this review

Dear PandaPal, Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to hear that the room you stayed at was clean and comfortable and our internet service did not let you down. Whilst I am pleased with the good comments, I truly value the negative comments as this gives... More 

Albion, New York
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 17, 2013

Stayed here for a month for work. Very convienent location for a short drive to work. And close to grocery stores and some restaurants. I rate it average, the bed was very comfartable, and loved having the kitchen setup and full refridgerator. Room was clean when I checked it. Was told I would get houskeeping once a week, well in... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites St. Joseph/Benton Harbor, responded to this review

Dear JoshBny, Thank you for staying with us and leaving such a detailed review. I am pleased you liked our location as well as our hotel amenities. However, we are sorry you found some aspects of our hotel staff service less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We... More 

lebanon indiana
1 review
2 of 5 stars Reviewed September 2, 2013

To the employee and or the patron that decided it was okay to remove them money out of my wristlet that was left on the check out counter in the AM Of 9-01-13 i hope karma gets you back in the worse way! It isn't like the money was just laying out without an owner, it was in the zipper... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites St. Joseph/Benton Harbor, responded to this review

Dear corina m, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

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Additional Information about Candlewood Suites St. Joseph/Benton Harbor

Address: 2567 W Marquettewood Rd, Stevensville, MI 49127
Phone Number:
Location: United States > Michigan > Berrien County > Stevensville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites St. Joseph/Benton Harbor 2*
Number of rooms: 51
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Also Known As:
Candlewood Suites Stevensville Hotel Stevensville
Candlewood Stevensville
Stevensville Candlewood Suites

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