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Extended Stay America - Detroit - Sterling Heights

2.5 of 5
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33400 Van Dyke Rd., Sterling Heights, MI 48312
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Extended Stay America - Detroit - Sterling Heights
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A recent review
5 of 5 stars reviewed 1 week ago
Mark L London, Canada
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125 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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    (16)
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London, Canada
5 of 5 stars Reviewed 1 week ago

I have stayed in this hotel for a few months, because I really like it. The building was recently renovated. It looks and feels very nice. With a small kitchen and large refrigerator, the hotel is really suited for both short term and extended stay. What I like the most about this hotel is its very friendly staff. Fazi, in... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed June 25, 2015

Faiz was great and helpful. Made my stay in this hotel an enjoyable experience. Hotel has complete kitchen with dishwasher so you can actually cook your own food rather than eat out. Good location too as it is close to shops and main thoroughfare.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed our fully equipped kitchens and our convenient location! I truly appreciate your comments regarding our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed June 8, 2015 via mobile

Received over the top, great customer service from a gentleman named faiz at the front desk and for the price the room is nice and clean with a full kitchen. I would suggest this place for anyone looking.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our staff, your clean room, and your fully equipped kitchen during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you... More 

Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed May 14, 2015

Didn't even want to give one star. I decided to try this motel because it showed on trip advisor that this place was going through renovations since at least January. That part is true; still being updated and it looks nice. However the laziness of the housekeeping tears this place down. I normally post good things on this site, this... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry for the cleanliness and parking issues that occurred during your stay. To make sure this doesn't happen again, I will use your comments as a training tool to coach our staff and to make sure each guest has a clean and comfortable... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 2, 2015 via mobile

I come here on the weekends too visit my boyfriend, seriously though everyone in the rooms next too his are loud as hell and always wake us up....then when you call the front desk they dont do anything anyway. It's really frustrating

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues that occurred during your stay. To uphold our company’s high standards, I will be talking with my staff on how we can prevent this from happening and how to best handle noise complaints. Your feedback is very important to... More 

Ontario, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 25, 2015

Great location!! room was very clean! Staff friendly and more than willing to help. Bed very comfortable and new bedding too. Lots of parking that they don't charge extra for. We've stayed here twice now and we will definitely be back this July!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you taking the time to write such a phenomenal review. I am glad to read that you were pleased with the cleanliness of your room and the location of our hotel. I’m thrilled that our staff was able to provide you with great customer service as well. Thank you again for sharing your comments with us. We look... More 

Sterling Heights, Michigan
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 13, 2015 via mobile

Stayed here a few years ago and had a good stay. Came back for another extended stay, and wish I hadnt. The management team (different from before) is so incompetent that simple requests can't even be adhered to. I only ever asked that my room be cleaned in the mornings, due to me working from 3 am to 12pm. And... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the housekeeping is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, we will be making sure our staff provides excellent customer service and does their best to honor guest requests moving forward. Thank you very... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 21, 2015

Friendly effecient staff rooms are very good 'management must be commended a welcome exception I go to many places I will always come back here as long as itvretains this quality.If you are the metro detroit area try this hotel a true winner.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you found our rooms comfortable and that our staff was welcoming. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for posting your review. I do hope that you will... More 

Townsville, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

I stayed here back in September 2014 with my grandmother, we were visiting family in Sterling Heights. Although the hotel itself looked and felt a bit run down it still had a very homely feeling to it and this was very important as I was travelling with my Grandmother who had never really left Scotland much, she absolutely loved the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that the staff made you both feel so welcome. Customer service is one of our top priorities, so I am glad to hear that we met your expectations. Thank you again for your review. It would be our pleasure for you to repeat your... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 3, 2015

I am baffled as to how this hotel even had remotely good reviews. Apparently the place is going through renovations so I should excuse the unkempt appearance of the lobby and elevator, however the room was disgraceful. The look of it was unimpressive but didn't look dirty, and we were exhausted so went ahead with it. The shower did not... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found the bed uncomfortable . I discussed your comments with the team, and we are going through our entire stock of blankets to ensure that... More 

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