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Extended Stay America - Detroit - Sterling Heights

Certificate of Excellence
2.5 of 5
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33400 Van Dyke Rd., Sterling Heights, MI 48312
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Extended Stay America - Detroit - Sterling Heights
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Cubacat75 Ontario, Canada
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120 reviews from our community

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    35
    16
    9
    10
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location!! room was very clean! Staff friendly and more than willing to help. Bed very comfortable and new bedding too. Lots of parking that they don't charge extra for. We've stayed here twice now and we will definitely be back this July!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you taking the time to write such a phenomenal review. I am glad to read that you were pleased with the cleanliness of your room and the location of our hotel. I’m thrilled that our staff was able to provide you with great customer service as well. Thank you again for sharing your comments with us. We look... More 

Sterling Heights, Michigan
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 13, 2015 via mobile

Stayed here a few years ago and had a good stay. Came back for another extended stay, and wish I hadnt. The management team (different from before) is so incompetent that simple requests can't even be adhered to. I only ever asked that my room be cleaned in the mornings, due to me working from 3 am to 12pm. And... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the housekeeping is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, we will be making sure our staff provides excellent customer service and does their best to honor guest requests moving forward. Thank you very... More 

1 review
4 of 5 stars Reviewed February 21, 2015

Friendly effecient staff rooms are very good 'management must be commended a welcome exception I go to many places I will always come back here as long as itvretains this quality.If you are the metro detroit area try this hotel a true winner.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. I am so pleased to hear that you found our rooms comfortable and that our staff was welcoming. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Thank you again for posting your review. I do hope that you will... More 

Townsville, Australia
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

I stayed here back in September 2014 with my grandmother, we were visiting family in Sterling Heights. Although the hotel itself looked and felt a bit run down it still had a very homely feeling to it and this was very important as I was travelling with my Grandmother who had never really left Scotland much, she absolutely loved the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that the staff made you both feel so welcome. Customer service is one of our top priorities, so I am glad to hear that we met your expectations. Thank you again for your review. It would be our pleasure for you to repeat your... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2015

I am baffled as to how this hotel even had remotely good reviews. Apparently the place is going through renovations so I should excuse the unkempt appearance of the lobby and elevator, however the room was disgraceful. The look of it was unimpressive but didn't look dirty, and we were exhausted so went ahead with it. The shower did not... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you found the bed uncomfortable . I discussed your comments with the team, and we are going through our entire stock of blankets to ensure that... More 

1 review
5 of 5 stars Reviewed December 15, 2014

Great customer service by the hotel staff. Prompt when needed.Very accomidating with brand new rooms with new beds and all new furnishings. Under construction at this time but still very clean and cozy for a hotel doing major renovations. Convientely located near affordable shopping and dining. Will definitely be staying again when we return to Michigan.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our hotel. We are pleased to hear that you enjoyed our newly renovated rooms. We are also glad that our staff provided you with quality service. Thank you again for your feedback. We hope to see you again soon. More 

Sterling Heights, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 4, 2014

Got to the hotel a bit late. When I got there, the reclining chair seemed broken. The manager tried to get me another chair but after we went to several rooms and found other broken chairs in worse situation, I decided to keep that one which was a little bit broken. I was very tired and the last thing I... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed having a kitchen in the room and the Grab-N-Go Breakfast. Please accept our apologies for the state of the recliner, please know that all of our rooms have recently been renovated and each room now has a brand new recliner. Thank... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2014

I enjoyed my stay michael was so nice. he was extremely helpful and so funny. He attended to my every need while i was there. I was sad no more days was available for sweeties day weekend. I was so comfortable in that room and wanted to stay more days.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you had such a comfortable stay with us. I am proud of my staff for providing me with such helpful and accommodating service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the... More 

Hyderabad, India
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 20, 2014

I stayed in Extended Stay hotel in 2008 when I had to travel to US for my business trip. I stayed there for about a month. Best part was that I had to pay only$10 a day as I stayed more than a month thus I was able to save quite a lot over a time. Room was nice, clean... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found your room to be clean and quiet. As well, I'm happy that you were satisfied with the service provided by our staff. Thank you again for your review. It would be our pleasure for you to... More 

Mackinac Island, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2014

Good check-in, very friendly and courteous. However, there was only one cup in the room at check-in. And, although there is a refrigerator, there was no ice in the freezer. And, the hotel does not have an ice maker. I need a drink! Staff was very prompt and pleasant regarding the cup and apologetic regarding the lack of ice. Great... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our hotel. I am glad to read that you were pleased with your stay. We appreciate you letting us know about the issues you encountered regarding ice and kitchen supplies. We are sorry for these issues, but are happy to read that we provided you with a pleasant stay. Thank you... More 

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