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Extended Stay America - Detroit - Sterling Heights

2.5 of 5
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33400 Van Dyke Rd., Sterling Heights, MI 48312
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1 room 1 adult
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Extended Stay America - Detroit - Sterling Heights
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129 Reviews from our TripAdvisor Community

Traveler rating
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Michigan
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 4, 2016 via mobile

I have stayed at this Hotel at least five times in the last year and usually my stay would get a Five Star rating, but my recent stay in December changed that. We stayed in room 229 (King Suite). We usually stay in 329 and that room is great (except for the same bathroom). During our arrival to 229, the... More 

Helpful?
Thank keecherie
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the odor issues you experienced. I will share your comments with our staff to ensure your experience is not repeated. Still, I am glad to read that you had a positive stay overall. Your feedback is very important to us, so thank you... More 

Level Contributor
2 reviews
5 of 5 stars Reviewed September 16, 2015 via mobile

Found this hotel on Hotels.com for a two night stay. Travelled 11hrs during the night and called to request early arrival. They called me back almost ASAP to advise us that they cleaned a room to allow us early check in which was much needed as we were exhausted. Room was very clean with free breakfast and very hospitable! Will... More 

Helpful?
Thank April G
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our hotel and our friendly staff. I’m thrilled we were able to accommodate your needs with an early check-in. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in... More 

FLORIDA
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 30, 2015

Can't say enough good about this place. All of the rooms are completely renovated and contain modern and efficient appliances. They supply all kitchen utensils including cups, glasses plates, bowls, forks, spoons, pots, pans etc, etc, and all accessories. Though the bed was a bit small (but cozy) for two, the living area was spacious with tables, chairs, and a... More 

Helpful?
1 Thank BARTNANCY
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with our hotel amenities and staff. I would like to take the time to apologize for the issue you had with your bed. Thank you again for your kind words. The staff and I would love to provide you with another... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 15, 2015 via mobile

Clean, friendly and affordable. You get more than you pay for in this situation. The price wasn't that high for what was given. Huge clean room with a great kitchen. Shopping mall, restaurants and gas station all right beside the place. Last but not least is Faiz. He is the highlight of the experience. A front desk clerk going above... More 

Helpful?
2 Thank Ryan J
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with our friendly and accommodating staff as well as our convenient location. I’m thrilled that you found our hotel to be a great value! Thank you again for sharing your experience with us. We would love to see you again,... More 

London, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 19, 2015

I have stayed in this hotel for a few months, because I really like it. The building was recently renovated. It looks and feels very nice. With a small kitchen and large refrigerator, the hotel is really suited for both short term and extended stay. What I like the most about this hotel is its very friendly staff. Fazi, in... More 

Helpful?
1 Thank Mark L
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you had a pleasant experience at our hotel! I am proud of our team for providing you with such great service and will be sharing this with them. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2015

Faiz was great and helpful. Made my stay in this hotel an enjoyable experience. Hotel has complete kitchen with dishwasher so you can actually cook your own food rather than eat out. Good location too as it is close to shops and main thoroughfare.

Helpful?
3 Thank antonio jr. N
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed our fully equipped kitchens and our convenient location! I truly appreciate your comments regarding our friendly staff. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

1 review
5 of 5 stars Reviewed June 8, 2015 via mobile

Received over the top, great customer service from a gentleman named faiz at the front desk and for the price the room is nice and clean with a full kitchen. I would suggest this place for anyone looking.

Helpful?
Thank Vinniesitto
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with our staff, your clean room, and your fully equipped kitchen during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you... More 

Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed May 14, 2015 via mobile

Didn't even want to give one star. I decided to try this motel because it showed on trip advisor that this place was going through renovations since at least January. That part is true; still being updated and it looks nice. However the laziness of the housekeeping tears this place down. I normally post good things on this site, this... More 

Helpful?
Thank Larry P
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry for the cleanliness and parking issues that occurred during your stay. To make sure this doesn't happen again, I will use your comments as a training tool to coach our staff and to make sure each guest has a clean and comfortable... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 1, 2015 via mobile

I come here on the weekends too visit my boyfriend, seriously though everyone in the rooms next too his are loud as hell and always wake us up....then when you call the front desk they dont do anything anyway. It's really frustrating

Helpful?
4 Thank ahacke0007
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues that occurred during your stay. To uphold our company’s high standards, I will be talking with my staff on how we can prevent this from happening and how to best handle noise complaints. Your feedback is very important to... More 

Ontario, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed March 25, 2015 via mobile

Great location!! room was very clean! Staff friendly and more than willing to help. Bed very comfortable and new bedding too. Lots of parking that they don't charge extra for. We've stayed here twice now and we will definitely be back this July!

Helpful?
1 Thank Cubacat75
Manager_11525, General Manager at Extended Stay America - Detroit - Sterling Heights, responded to this review

I appreciate you taking the time to write such a phenomenal review. I am glad to read that you were pleased with the cleanliness of your room and the location of our hotel. I’m thrilled that our staff was able to provide you with great customer service as well. Thank you again for sharing your comments with us. We look... More 

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