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Sterling Inn

34911 Van Dyke Avenue, Sterling Heights, MI 48312
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1 room 1 guest
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Sterling Inn
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386 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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  • German first
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English first
  • All months
    (386)
  • Mar-May only
    (99)
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    (118)
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Inkster, Michigan
1 review
1 of 5 stars Reviewed 1 week ago

We did not have any good service from the time we arrived until the time it was our time to check out. We had to call the front desk about 4 times to get towels and when we called they told us they were out of towels. Then they told me that i would get my deposit back for the... More 

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Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is where I was put up during an extended business trip. The rooms were clean but old and dated. The bed sheets were dated but clean. The TV was an older model but worked. I guess the prices are rather competitive for business class.

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Dayton, Ohio
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was trying to think of what to say about this review...knowing they are in the process of renovations. We went with a group of about 40. They consisted of adults and children. We were there for a police softball tourney. The 5th floor and 4th floor are completed. We had friends on both levels. Their rooms were incredibly nice.... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Not worth the money, place is falling apart, water park is not worth it at all!! I am not a picky person but this place is bad. Better off with a hotel with just a plain pool. I read the rest of the reviews and thought after seeing all the pictures of the place online that it would be okay... More 

Was this review helpful? Yes 1
Matthew B, General Manager at Sterling Inn, responded to this review

Samantha B - Thank-you for taking the time for your review on Trip Advisor. I want to assure you that we take all feedback very seriously and will be using it to ensure that the items you mentioned are being updated. We are currently going through a complete room renovation in the entire hotel and this will benefit all of... More 

Travelers are raving about these Sterling Heights hotels

Royal Oak, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff is friendly and willing to help with any needs. Needed extra towels and they were delivered to the room in a timely manner. The rooms are fabulous and the beds were comfortable. The water parked rocked and kept the kids going all day.

Was this review helpful? Yes
Matthew B, General Manager at Sterling Inn, responded to this review

Dear Wendy A, We are so pleased you and your family enjoyed your recent stay with us! Our staff prides itself in providing efficient, friendly service and I will be happy to share your review with the entire team! The waterpark is one of our greatest attractions and a destination that many look forward to visiting - glad you could... More 

Traverse City, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

When we went they were about half way through renovating all the rooms. We got a renovated room and it was a good standard clean hotel room. The pool area is just outstanding for the kids and the staff in general were great. The only complaint there would be the "maintenance" they did every few hours in the pool area.... More 

Was this review helpful? Yes 1
Matthew B, General Manager at Sterling Inn, responded to this review

Dear Ben L - Wow! We definitely value that you took the time to review your stay on Trip Advisor. Our renovations are coming along very well and we are excited to get our guest's feedback with our updated guest rooms! Although we do need to do pool readings throughout the day - I can appreciate that this does delay... More 

Pontiac, Michigan
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 1, 2015

This hotel was equip to handle a convention. They open new renovated rooms that's was not ready. They had sheets on the window. There was no remote in the room. They did come up and bring a remote the also put some dark table cloths up to the window so that it could be darker. They tried but they need... More 

Was this review helpful? Yes
Matthew B, General Manager at Sterling Inn, responded to this review

Dear sandracU6492QJ - As we go through our renovation process it is encouraging when guests such as yourself recognize the work and commitment that goes into it completion. Although not without pitfalls - the end product will definitely meet and exceed the expectations of our guests. We look forward to hosting many large conventions and I am confident that we... More 

Detroit, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 29, 2015 via mobile

this hotel is in desperate need of major upgrades. The tub was stained with dirt, the carpet was filthy with a big hole in it. The Ice bucket was dirty. The let out bed mattress was visibly dirty the mattress was too old and worn out. I felt the support bars while laying in it. The couch was something that... More 

Was this review helpful? Yes 3
Matthew B, General Manager at Sterling Inn, responded to this review

Dear Nikkib905, Thank-you for taking the time to leave us with feedback of your recent stay. Although we are undergoing complete room renovations, we do acknowledge some improvements we could make as a hotel during this process. Many of these you mentioned in your review. Cleanliness is and always should be our top priority. I can assure you that our... More 

Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 26, 2015

stayed at Sterling inn and the room was dirty, tub and sink was dirty. mold in bathroom. remote did not work with TV. front desk did not care on my concern and said they will be renovating soon. Wanted me to fix the remote and change the batteries at 11 PM at night.

Was this review helpful? Yes 2
Matthew B, General Manager at Sterling Inn, responded to this review

Dear Joe G, Thank-you for sharing your review of our hotel regarding your recent stay. I sincerely apologize for the cleanliness you found your guest room in - it will be shared with our leadership team as well as housekeepers. Your feedback will be used as a teaching tool to improve our performance not only from a quality perspective, but... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 25, 2015 via mobile

Room was average. Pool area closes very earl as well as arcade so plan other events for your family after 9pm. Kids very pleased with pool area and i had a toddler and pre teens. Door knob broke in our room to get out but soon as i called maintenance arrived within 5 minutes. Nice stay no riff raff. Felt... More 

Was this review helpful? Yes
Matthew B, General Manager at Sterling Inn, responded to this review

Dear Janaya H, Thank-you for staying with us on your recent visit to the area! I am very glad you were able to enjoy the waterpark. We are always evaluating the hours of the waterpark so thank-you for your feedback. We strive to provide a clean, comfortable stay that will ensure our guests will feel welcome back in the future... More 

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