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All 7 Sterling Heights hotels

BEST WESTERN PLUS Sterling Inn

3.0 of 5 Hotel   |   34911 Van Dyke Avenue, Sterling Heights, MI 48312
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A recent review
4 of 5 stars reviewed 1 week ago
Nicole S Chatham, Canada
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327 reviews from our community

Traveler rating
    117
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    56
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    43
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184
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
1 review
2 of 5 stars Reviewed 3 days ago NEW

Rooms had an awful moldy smell, bath tub had like pubic hairs and it was filthy, toilet wasn't secured completely to the floor and kept running, carpet needs replacing or a serious cleaning, the railings in the stairwells were disgustingly dirty, The coffee this hotel had to offer is some of the worst ever! Only pool they have is a... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

I am sorry to hear about your stay. We like to see everyone enjoying their stay. Please let me know how we can make this upto you. We want to see you back enjoying our facility. Dan Duffy General Manager More

Roseville, Michigan
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

Booked for the water park and it ended up being closed for the season on the day we booked, which the website didn't say when I booked. They did change it to a day when opened for no extra charge. The water park was great, but that's it. The first room smelled like puke and after switching, the second's door... More

Was this review helpful? Yes 1
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

I would like to thank you for taking the time to write a review of our hotel. We take all feedback seriously, and we sincerely regret that we did not meet your expectations. I have followed up with the appropriate departments to address the issues you have mentioned. We are always striving to continuously improve so I appreciate your feedback... More

Travelers are raving about these Sterling Heights hotels

Chatham, Canada
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed at this hotel 3 times now. The rooms are a good size but definatley need some updating, The amentities are great for the family. Waterpark area is clean and the kids have a great time in the arcade. It's handy to have the food and drink counter in the pool area. Location is great, close to the... More

Was this review helpful? Yes
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

I'm happy that you have made our hotel your home away from home. The next time you check in ask us for an upgraded room and if available we will do our best to get you upgraded into one of those rooms! Dan Duffy General Manger More

Detroit, United States
1 review
3 of 5 stars Reviewed 1 week ago

The check in took to long and the clerk was not helpful at all and had a nasty attitude. Called housekeeping for more wash cloths and was told that they were in laundry and didn't have anymore. I tried to purchase a birthday package for additional bands and were told that the package was only available Monday through Friday. What... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

Thank you for taking the time to write a review. We value all feedback and I will be following up with the appropriate departments to ensure our guests have a more favorable experience at our property. It looks like there was some sort of miscommunication, our waterpark is available on Fridays, Saturdays, and Sunday. Birthday packages can be bought only... More

Troy, Michigan
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

We recently reserved 2 banquet rooms and many guest rooms. Over half of our party left because the hotel staff was so horrible to our family and friends. From the front desk, to security to "cafe" manager, they were all rude and disrespectful. I would not recommend staying here as after my horrible experience it seems the more people I... More

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Dan D, Front Office Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

We appreciate your feedback. I am sorry you were disappointed with your stay Please contact our Guest Service Manger Fadi Hasani More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had to stay the night for a big construction Helicopter lift at a my plant the next morning. Best Western is conveniently located 2 miles south of my facility. The room was fresh and inviting, service was great and the food at Loon River was 4 star in my humble opinion. I had pleasant wake up call and then off... More

Was this review helpful? Yes 1
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

Thanks for staying with us! I agree the Loon River does have amazing food, and our staff appreciates the kind words. I hope to see you back in our hotel soon! Dan Duffy General Manager More

Houston, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Check in service was pleasant and welcoming. However, returning the next day after lunch, our room was not cleaned at all and I had to explain what I thought when wrong. Worst yet, the next day our room was not cleaned, they took all our towels and sheets, and left us with partial or bare mattresses. Poor customer service handling... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

We greatly apologize for the unnecessary frustrations you experienced. Our goal is to meet and exceed every guests' expectations and we are terribly sorry we failed to do so on your visit. We would love the chance to further discuss your stay. Please feel free to reach out to us at your earliest convenience. Dan Duffy General Manager More

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hawthorne Suites is a very good value for your money! Clean, efficient, courteous staff, safe, well managed! Would definitely recommend this hotel! Will stay there again! Hawthorne is often overlooked, but is a well run establishment!

Review collected in partnership with Best Western

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Sterling Heights, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

I was very disappointed with our stay at Best Western Plus in Sterling heights MI. Our room smell, the bathroom door wouldn't close. They didn't have enough staff working. Overall I would never recommend any of my friends to go there and myself and family will not be returning there for a stay

Review collected in partnership with Best Western

Was this review helpful? Yes
Dan D, General Manager at BEST WESTERN PLUS Sterling Inn, responded to this review

Thank you for taking the time to write a review. We value all feedback and I will be following up with the appropriate departments to ensure our guests have a more favorable experience at our property. We hope to see you again in the near future Dan Duffy General Manager More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here with my family about two weeks ago to enjoy the waterpark. Service was great, customer service at front desk was wonderful and waterpark staff was super friendly. Loon River food was delicious. Will be back!

Was this review helpful? Yes
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Additional Information about BEST WESTERN PLUS Sterling Inn

Address: 34911 Van Dyke Avenue, Sterling Heights, MI 48312
Phone Number:
Location: United States > Michigan > Sterling Heights
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Sterling Inn 3*
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Also Known As:
Best Western Plus Sterling Hotel Sterling Heights
Best Western Sterling Hotel
Best Western Sterling Heights
Sterling Heights Best Western
Best Western Sterling Inn Heights

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