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Hampton Inn & Suites Sterling Heights

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36400 Van Dyke Ave, Sterling Heights, MI 48312
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1 room 1 guest
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Hampton Inn & Suites Sterling Heights
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185 Reviews from our TripAdvisor Community

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Traveler rating
    104
    57
    14
    7
    3
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50
35
8
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (185)
  • Mar-May only
    (36)
  • Jun-Aug only
    (66)
  • Sep-Nov only
    (42)
  • Dec-Feb only
    (41)
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Atherton, United States
1 review
2 of 5 stars Reviewed 1 week ago

The room was old, smelly. I found a cockroach in my bath room. The heating system old and noisy. For the money I paid, I had very bad return for my dollars. The communication between shifts caused a lot of time wastage. Could hardly get drinking water at night due to machines now working. I would stay there only if... More 

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Conegliano, Italy
Level Contributor
95 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

First off, the staff could not have been nicer. We arrived only to find out there had been an over booking issue. They found another place for us. We were very happy to get to stay here the next night. The room was nice and the bed super comfortable. Very convenient. I recommend the King bed in any Hampton/Hilton because... More 

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Frankfort, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Enjoyed our short stay here. The beds were EXTREMELY comfortable and I had slept the best in years. I typically experience pain about waking, but not after sleeping on the above standard beds this hotel offered. Plus my family consists of 6 people and most hotels require I have two rooms to accommodate all of us, which is difficult to... More 

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Sarnia, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A group of guys and I stayed here for the night while in town for a concert at Freedom Hill. The hotel and room was very clean and updated. The staff was friendly and very helpful. When we called the front desk for a cab to the concert she recommended their free shuttle to Freedom Hill. The shuttle driver (Dave)... More 

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Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed one night prior to flying out of Detroit Metro. I enjoyed the room, amenities, breakfast, laundry facilities. It was a nice stay, conveniently located to lots of resturants, shopping etc. We were able to walk to Meijer next door to get some last minute supplies. The General Manager, Sarah Norrod was very accommodating and provided great service.

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Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Pros: Above average Hampton Inn from the outside, accommodating staff, well stocked breakfast. Cons: Filthy hallway carpets, MOLD beneath the bath mat (see pics), long hair in tub (bonus!), sink didn't drain. Front desk manager was nice enough to comp my room.

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Sarah N, General Manager at Hampton Inn & Suites Sterling Heights, responded to this review

Thank you so much for choosing to stay with us recently! I am very sorry we were not able to provide you with a better quality of service. This is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. We try hard to make sure all of our... More 

Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very nice, big, clean room. New tile carpet squares. Soft mattress but supportive, with very clean soft bedding, which we like. Good free breakfast, attractive loby. Fast check in. TV placement in room is strange, to side of bed. Nice assortment of toiletries provided. The only nasty negative I have to mention is the hallway carpet is so stained and... More 

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1 review
2 of 5 stars Reviewed 4 weeks ago

I was not informed that my room was located above the hotel's boiler. Every 20-30minutes it would turn on, making a loud rumbling noise and shaking the room. When checking in I was informed of an upgrade since the hotel was overbooked, however was not made aware of my room's location. When I approached the front desk staff the following... More 

Review collected in partnership with Hampton

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Sarah N, General Manager at Hampton Inn & Suites Sterling Heights, responded to this review

I really appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is definitely not the Hampton norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff and thank you for brining this to my attention. The next time you are in the area... More 

Uniontown, Pennsylvania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015

We came in for a funeral. I found the room extremely comfortable and it was very clean. The room was huge and we had a lot of space. Everyone was friendly and the breakfast was very good. All in all it was a good stay. I would stay here again. There was one draw back and that was the construction... More 

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Green Bay, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 20, 2015

We checked in late at night and were greeted by a friendly staff member who took care of us and helped out with some toiletries we had forgotten. She could have easily sent us next door to the Meijers, but instead saved us the time so we could get to sleep. Our room was in perfect condition with incredibly comfortable... More 

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