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Holiday Inn Southgate - Heritage Center

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17201 Northline Rd., Southgate, MI 48195
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Holiday Inn Southgate - Heritage Center
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Holiday Inn Southgate - Heritage Center
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116 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I won't go into the entire ridiculous story; let's just say we slept two nights with NO SHEETS on the bed (and yes I did request bed linens several times) - not to mention being double charged after the manager promised a refund. I don't like to be negative but I just couldn't let this one go.

Was this review helpful? Yes
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Rebecca H. Thank you for your recent stay at the Holiday Inn Southgate. We are very sorry for the issues you encounter at our hotel. Thank you for your feedback, we do take any issue our guest bring to our attention very seriously and are always striving to make things better for our guest. If you would like to... More 

Oconomowoc, Wisconsin
Level Contributor
131 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed May 25, 2015

Drive up, and wonder what is in store. Once inside, you will be happy with your stay. Rooms are updated. Big pool and Jacuzzi. Complimentary breakfast, at least the weekend we stayed. Great place for families.

Was this review helpful? Yes 1
Salem, Massachusetts
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 18, 2015

I checked in close to 10 pm on a quiet week night. I asked if there was a bar and how long it would be open. The desk clerk peered across the hall and said she stays as long as there are customers. Looks like she'll be leaving soon, would you like me to tell her you're coming? I said... More 

Was this review helpful? Yes 1
Ludington, Michigan
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed April 19, 2015

Don't want to get into the whole story but just need to say that poorly trained and unprofessional behavior from front desk/management staff caused us considerable discomfort during our recent trip :( I have always been happy with other Holiday Inn's in the past, and I rarely ever write bad reviews, but will be avoiding this place if we need... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Anne615, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary front office services during your stay. Kindly accept our sincere apologies for any shortcomings you may have experienced. Your comments have been... More 

Alliance, Ohio
Level Contributor
134 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed April 8, 2015

Stayed here for Easter while visiting family in Michigan. Check in was painless and easy. We were pleasantly surprised when we checked in, the lobby was very nice with furniture and a large Television and coffee makers in the lobby. The room was nice at first glance. Upon further looking though, there were some things that were unacceptable. Not a... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Shawn1981, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding your check in experience, lobby and the bed. However, we’re sorry we fell below your experience regarding the toilet condition, carpet condition and the bathroom floor cleanliness. We will address these... More 

Monroe, Michigan
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 29, 2015

We spent the weekend here as part of a club ball. This is the fourth straight year we've held the event here and we will be returning next year! Rooms were outstanding, banquet room was well prepared making our decorating easy. Served 150 fantastic meals in a timely manner - heard great things about the dinners from all attendees! Bar... More 

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Monroe, Michigan
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed March 17, 2015

This holiday inn has it all. Pool, restaurant, lounge. The lounge has a great staff and entertaining bands. The front desk often has confusion about their rates, or what was previously quoted to a customer.

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tampa bay
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 10, 2015

It may not be the fanciest place (the large indoor pool area and breakfast area to the contrary), it is one of the warmest receptions I've ever received and all queries and requests were met with enthusiastic follow-through. Public areas and rooms are clean and in good repair. And, surprise! There is a shuttle from the airport. Conveniently located by... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 4, 2015

Stayed here for concert. Didn't get back till 3am. So tired and ready to sleep to only come back to the entire room smelling like marijuana! Called front desk, they sent security and we switched rooms. ( Before we got back to hotel we called for late check out. ) Got in new room and it was freezing only to... More 

Was this review helpful? Yes 1
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Loretta R, We are very sorry that we did not meet or exceed your expectations of our hotel. I'm very glad that Pam our head housekeeper was able to make things right for you. We definitely take all of our guest comments and concerns seriously. We will address all of your issues and concern. Thank you for bring these... More 

Toledo, Ohio
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 16, 2015 via mobile

Stayed there for a concert it was very nice it had a breakfast buffet it was so so kinda bland but it will fill you up hot and cold food it was in a restaurant so service was nice.nice pool hit tub really nice over all i would stay again

Was this review helpful? Yes
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Nikkifunk2014, Thank you for choosing the Holiday Inn Southgate. We appreciate your business and will definitely take your comment seriously. We do appreciate your business. Sincerely, Theresa General Manager More 

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