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Holiday Inn Southgate - Heritage Center

3.0 of 5 17201 Northline Rd., Southgate, MI 48195
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Holiday Inn Southgate - Heritage Center
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Holiday Inn Southgate - Heritage Center
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107 reviews from our community

Traveler rating
    38
    34
    17
    7
    11
See reviews for
30
11
6
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Toledo, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed there for a concert it was very nice it had a breakfast buffet it was so so kinda bland but it will fill you up hot and cold food it was in a restaurant so service was nice.nice pool hit tub really nice over all i would stay again

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Morgantown, Pennsylvania
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is a large convention center which unfortunately has passed its prime. There is some renovation going on but alot stills needs to be done. It is worn and dated. The included breakfast in the dining room was quite adequate and the full serviced staff attentive and pleasant.

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IHGCare, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Leonard M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and restaurant service. However,, we’re sorry we fell below your expectation regarding the property being dated. We will look into this concern. I assure you that the feedback of... More 

Warm Springs, Oregon
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

May not be the closest hotel to the airport, but always a room available on my last minute cancelled flights! Older décor but a large hotel that has large rooms. Front desk staff is always very helpful and quick with check-in. Late night fast food is located either before or after the hotel, (driving distance).

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Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear eh From Warm Springs Or, Thank you for stay with us at the Holiday Inn Southgate. We greatly appreciate your business. We are glad to hear we have had rooms when you've had flight delays. Sincerely, Theresa General Manager More 

Detroit, Michigan
2 reviews
4 of 5 stars Reviewed December 30, 2014

I've been here many times for weddings, an overnight stay, or just to have a drink.. Always a pleasant experience.. Clean rooms.. Good price.. Good location.. Staff in the restaurant are freindly enough..

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2014

I've visited this place while in town for a week with a group of 20 other contractors, we hardly had any complaints, I really look forward to this place when we get off work. The breakfast is hot & ready in the morning & the bar has a nice chill atmosphere at night.

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Dyer, Indiana
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 26, 2014

This hotel is a solid choice for staying the Detroit area. Good access to downtown (15 min), Greenfield Village (10-15 min), and numerous businesses in the south and west side of Detroit Metropolitan area. They have a fresh and hot breakfast buffet included with your stay and access to the YMCA next door. The YMCA has an outdoor pool area... More 

Was this review helpful? Yes 1
Burlington, Canada
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed November 7, 2014

This property has lovely common areas! Having read the reviews about the rooms etc. we were a little worried. Checking-in was a little challenging since there were some people from a wedding party looking for other people - all excited.... Reception handled them with courtesy and efficiency and thus we were able to check in, finally. As we were anxious... More 

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed November 7, 2014

We checked in on a Wed. with the plan of staying 6 days. As we where going to our room we had to step over large hoses and machines where apparently they where having a flooding issue. ( must have been a bad issue because the hoses where there all three days we were.) On Friday there was a large... More 

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Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear SCSODREW, Thank you for choosing the Holiday Inn Southgate. We would like to apologize for falling short on our promise. Unfortunately the power was out in our area for four days, but that doesn't excuse the fact that anyone on my staff would give you a time that the power would be on. I would also like to apologize... More 

Hamilton, Canada
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 29, 2014 via mobile

As Platinum IHG members, we have experience to recognize a great hotel and this one fits the bill. All the facilities and our room were very clean and well maintained. We ate in the restaurant and the bar, great choices and quality, food and drinks. However it is the staff that sets this hotel above most. The girls at the... More 

Was this review helpful? Yes 1
Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear PA32pilot, Thank you so much for all the great things you had to say about our hotel. We take great pride in taking care of our guest. We are like one big family here and we like our guest to feel the same. We look forward to seeing you again, when your in the Southgate area. We greatly appreciate... More 

Hartford
Top Contributor
237 reviews 237 reviews
100 hotel reviews
118 helpful votes 118 helpful votes
1 of 5 stars Reviewed September 14, 2014

On 8-26-14 I made a reservation on the IHG website for this hotel to stay the week of 8-9. When I got to the Detroit Airport and tried to contact the hotel for a shuttle pickup. After waiting over an hour, I was told that my reservation was cancelled due to no electricity in the hotel and that I should... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear steve375, Thank you for taking the time to write your review. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an... More 

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Additional Information about Holiday Inn Southgate - Heritage Center

Address: 17201 Northline Rd., Southgate, MI 48195
Phone Number:
Location: United States > Michigan > Southgate
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Southgate - Heritage Center 3*
Number of rooms: 339
Reservation Options:
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Also Known As:
Holiday Inn Southgate - Heritage Hotel Southgate
Southgate Holiday Inn

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