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Holiday Inn Southgate - Heritage Center

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17201 Northline Rd., Southgate, MI 48195
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Holiday Inn Southgate - Heritage Center
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Holiday Inn Southgate - Heritage Center
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112 reviews from our community

Traveler rating
    39
    36
    18
    7
    12
See reviews for
32
12
7
35
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Alliance, Ohio
Top Contributor
124 reviews 124 reviews
13 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for Easter while visiting family in Michigan. Check in was painless and easy. We were pleasantly surprised when we checked in, the lobby was very nice with furniture and a large Television and coffee makers in the lobby. The room was nice at first glance. Upon further looking though, there were some things that were unacceptable. Not a... More 

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Monroe, Michigan
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent the weekend here as part of a club ball. This is the fourth straight year we've held the event here and we will be returning next year! Rooms were outstanding, banquet room was well prepared making our decorating easy. Served 150 fantastic meals in a timely manner - heard great things about the dinners from all attendees! Bar... More 

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2 reviews
4 of 5 stars Reviewed 4 weeks ago

This holiday inn has it all. Pool, restaurant, lounge. The lounge has a great staff and entertaining bands. The front desk often has confusion about their rates, or what was previously quoted to a customer.

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tampa bay
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 10, 2015

It may not be the fanciest place (the large indoor pool area and breakfast area to the contrary), it is one of the warmest receptions I've ever received and all queries and requests were met with enthusiastic follow-through. Public areas and rooms are clean and in good repair. And, surprise! There is a shuttle from the airport. Conveniently located by... More 

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1 review
1 of 5 stars Reviewed March 4, 2015

Stayed here for concert. Didn't get back till 3am. So tired and ready to sleep to only come back to the entire room smelling like marijuana! Called front desk, they sent security and we switched rooms. ( Before we got back to hotel we called for late check out. ) Got in new room and it was freezing only to... More 

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Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Loretta R, We are very sorry that we did not meet or exceed your expectations of our hotel. I'm very glad that Pam our head housekeeper was able to make things right for you. We definitely take all of our guest comments and concerns seriously. We will address all of your issues and concern. Thank you for bring these... More 

Toledo, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 16, 2015 via mobile

Stayed there for a concert it was very nice it had a breakfast buffet it was so so kinda bland but it will fill you up hot and cold food it was in a restaurant so service was nice.nice pool hit tub really nice over all i would stay again

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Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Nikkifunk2014, Thank you for choosing the Holiday Inn Southgate. We appreciate your business and will definitely take your comment seriously. We do appreciate your business. Sincerely, Theresa General Manager More 

Morgantown, Pennsylvania
Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 12, 2015

This hotel is a large convention center which unfortunately has passed its prime. There is some renovation going on but alot stills needs to be done. It is worn and dated. The included breakfast in the dining room was quite adequate and the full serviced staff attentive and pleasant.

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IHGCare, Guest Relations Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear Leonard M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding breakfast and restaurant service. However,, we’re sorry we fell below your expectation regarding the property being dated. We will look into this concern. I assure you that the feedback of... More 

Warm Springs, Oregon
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 4, 2015

May not be the closest hotel to the airport, but always a room available on my last minute cancelled flights! Older décor but a large hotel that has large rooms. Front desk staff is always very helpful and quick with check-in. Late night fast food is located either before or after the hotel, (driving distance).

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Theresa H, General Manager at Holiday Inn Southgate - Heritage Center, responded to this review

Dear eh From Warm Springs Or, Thank you for stay with us at the Holiday Inn Southgate. We greatly appreciate your business. We are glad to hear we have had rooms when you've had flight delays. Sincerely, Theresa General Manager More 

Detroit, Michigan
2 reviews
4 of 5 stars Reviewed December 30, 2014

I've been here many times for weddings, an overnight stay, or just to have a drink.. Always a pleasant experience.. Clean rooms.. Good price.. Good location.. Staff in the restaurant are freindly enough..

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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 27, 2014

I've visited this place while in town for a week with a group of 20 other contractors, we hardly had any complaints, I really look forward to this place when we get off work. The breakfast is hot & ready in the morning & the bar has a nice chill atmosphere at night.

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