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Embassy Suites Detroit Southfield

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28100 Franklin Road, Southfield, MI 48034-5514
Best prices for: 1 room 1 guest
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Embassy Suites Detroit Southfield
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Embassy Suites Detroit Southfield
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352 reviews from our community

Traveler rating
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    104
    57
    61
    39
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126
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Canton, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Every time we travel to Southfield, we always select Embassy Suites. A great experience is had all the time. From the front desk to the prepared breakfast to the comfortable bed it is a great home away from home.

Review collected in partnership with Embassy Suites Hotels

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Worthington, Ohio
Top Contributor
53 reviews 53 reviews
43 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here with a lacrosse team. The staff were super accommodating and friendly considering we walked in with 55 high schoolers. The place is under renovation, so I'm sure the facilities will be great in six months. Happy hour and breakfast were great. The price was right. The rooms are large, but the bathrooms are small.

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

A good old hotel that was currently going through a renovation right next to Tower Watson in Southfield Michigan. Stay there if you need to either meet or have something to do near that building as it is within 200 or so meters from that building. The nearest and probably only 24 hour shopping mall is nearly 1.5 miles away... More 

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Concord, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

The staff at Embassy Suites was phenomenal but the property (my room) was terrible. I was unable to adjust my rooms temperature and the shower head was stuck (broken) on a very hard setting that almost hurt. The managers reception featured some problem with the draft beer dispenser and the workout facility had one working eliptical.

Review collected in partnership with Embassy Suites Hotels

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Ken G, General Manager at Embassy Suites Detroit Southfield, responded to this review

Dear Leroy S, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our... More 

Roseville, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

Being a hilton employee myself I fully understand the crazyness of renavations (it goes by faster than you know) Was very nice to be greeted with a smiling face. Even with a little mix up with our keys they staff was quickly to fix our key issue and even offered us something from the suite shop. The manager special happy... More 

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Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 1 week ago

This hotel offers a great breakfast and very good value for your dollar. The rooms are big and very clean. They are remodeling now and the lobby and bar area are shaping up to be beautiful. Great staff.

Review collected in partnership with Embassy Suites Hotels

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Parkersburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

After a long day at the zoo and visiting family we decided to stay the night nearby. The hotel was easy to find and in between locations. We stayed in the King Suite with the pull out sofa. Excellent hotel and room. Service was great when checking in. No pillows for the pull out sofa were readily available in the... More 

Review collected in partnership with Embassy Suites Hotels

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Detroit Southfield, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

It is understandable that the lobby is undergoing renovations, but that does not mean that other parts of the hotel should be filthy. The room and bathroom was so dirty that we took another shower after we left the hotel. The swimming pool was as clear as skim milk. It seems like the staff's solution was to simply add more... More 

Review collected in partnership with Embassy Suites Hotels

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Ken G, General Manager at Embassy Suites Detroit Southfield, responded to this review

Dear Daniel S, Thank you for taking the time to share feedback on your recent stay with us. We’re very sorry to hear you experienced an undesirable level of customer service and assure you we have addressed the problems you mentioned. As well, we apologize for our missteps in comfort and cleanliness and appreciate you bringing these issues to our... More 

Farmington Hills, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I brought the kids to the hotel over spring break because I waited until the last minute and all the water parks were booked :-) The kids had just as much fun here playing in the pool. The complimentary breakfast was good, the room was nice, clean and affordable. All in all, we had a good stay and will definitely... More 

Review collected in partnership with Embassy Suites Hotels

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norwalk, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I asked for a quiet room and I get the noisiest room I ever had, even as a Hilton member...very weird and disappointing. Super view on highway, windows very old and besides the noise, I had cold air coming in. A/C-Heating system was like there was none, cold in the bedroom, super warm in the sitting room. Breakfast quality was... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Ken G, General Manager at Embassy Suites Detroit Southfield, responded to this review

Dear Jerome J, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about the outside noise. Your comments have helped us to improve our guest experience. Additionally, thank you for your feedback in regards to the air conditioning not working... More 

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