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Hilton Garden Inn Detroit-Southfield

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26000 American Drive, Southfield, MI 48034
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Hilton Garden Inn Detroit-Southfield
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Hilton Garden Inn Detroit-Southfield
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260 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed here for 6 nights while at a convention. The facilities and food were good but everyone on staff was knowledgeable, kind, patient and helpful. This is rare to find and entire crew who is really customer-oriented. Special shout out to Brittney and Omar; you're the best!

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Holland, United States
1 review
3 of 5 stars Reviewed 1 week ago

Room small but clean and good amenities. Food horrible for a Hilton. Staff was above and beyond which is the only positive experience. I could have saved $100 and gotten the same quality of service. I was recommended the "signature" burger and was served a frozen patty with run of the mill veggies and condiments.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago

When I came in I was well received at the counter and was quickly checked in and was given a great room to rest since it was late. I needed the engineer for repair, he responded quickly and was prepared when he came up. At breakfast, the staff were great and offered me option to great breakfast. The check out... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Kettering, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Beautiful HGI with all the usual Hilton amenities - but the staff are superb. Definitely will stay here any time I'm near Detroit. Easy to get to as well, with enough parking to suit. Accessible to restaurants and shopping very near. Really nice place!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Southfield, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

When I arrived to check in at 11:00 pm after a long day of business meetings, the emergency lights were flashing throughout the building. The attendant at the front desk informed me that there was no power in the building and therefore no ability to check in and no access to rooms. And no idea when power would be restored.... More 

Review collected in partnership with Hilton Garden Inn

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Valerie W, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Robert C, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Beavercreek, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel is my family choice whenever we visit Detroit, MI. The hotel is always clean, the staff is helpful, and the accommodations are impeccable. We are greeted as if we're the hotel's special guest. You can't ask for better service.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
Novi, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 30, 2015

I was only at the hotel overnight; but I was very pleased with the hotel accommodations; from check-in to check-out. The hotel lobby has beautiful décor and could be easily rated a 4 star hotel. The in-room furnishing could use an upgrade, but for he most part the rooms were spacious and clean. The hotel desk personnel was friendly. The... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Austin, Texas
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 26, 2015

Everything at the hotel was fine. Lived up to the normal hilton garden inn status. Staff was friendly, rooms were clean, there was a nice pool area & the fitness center was better than most hotel gyms. The location of the hotel isn't ideal. There really isn't anything close by. We stayed here for an event & spent most of... More 

Was this review helpful? Yes 1
Chennai (Madras), India
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2015

The service in Hilton Inn Southfield was good. The room was neat & clean. Location of this hotel is comfortable for Business trips. Breakfast & service in the dining was really good. One thing missing is required utensils (Razor) in room.

Was this review helpful? Yes 1
Southfield, MI, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 4, 2015

The hotel was clean and comfortable, consistent with my experience with Hilton Garden Inns. 2 complaints - highway side was very loud - traffic noise was basically all night long. Also, great treadmills in the fitness room, but neither of the 2 were well maintained.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
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