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Hilton Garden Inn Detroit-Southfield

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26000 American Drive, Southfield, MI 48034
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Hilton Garden Inn Detroit-Southfield
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Hilton Garden Inn Detroit-Southfield
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273 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springfield, Massachusetts
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Recently stayed 2 nights in a business trip. We ate dinner there one night and enjoyed the bar both nights. All was very good. The room was very clean and the free internet worked excellent. The only minor complaint I had was one side of my king bed was broken down- but sine I was alone I just moved to... More 

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Turbotville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Would definitely recommend this hotel. Enjoyed the experience while there. Did not spend a lot of time at the hotel due to being with the ELCA National Youth Gathering in Detroit. Everyone was so helpful and the rooms were quiet. The hotel was easy to find and easily accessible. The check in was painless and check out was just as... More 

Review collected in partnership with Hilton Garden Inn

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Kingsport, Tennessee
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

This stay only had minor problems with check in and the coffee maker. Other than that I would have rated them excellent. The room was clean and comfortable. The location was close to the freeway and easy to find. Parking was no problem and the area was safe. The breakfast buffet was good and the staff very friendly.

Review collected in partnership with Hilton Garden Inn

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United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

They tell you one price when you book and charge you another when you arrive. When you try to find out why basically you talk to a robot which means they really do not care at all. I was on the phone several times and asked to speak to a manager I received the same robotic answer no matter who... More 

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Minneapolis, Minnesota
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The Hilton Garden Inn was the base for a series of meetings near Detroit recently. Efficient, attentive, friendly and authentic desire to serve would be several descriptions I'll use to describe my impressions of the staff. The property was well maintained and functional.

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South Saint Paul, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had a great stay at the Hilton Garden Inn, Southfield. The staff was very helpful. We took advantage of the hotel shuttle, the driver was great. The food was amazing. The rooms were clean and comfortable. I would return.

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Southfield, United States
1 review
5 of 5 stars Reviewed 1 week ago

This was a very nice hotel. The staff was friendly, the rooms and beds were very comfortable. The little shop had just about everything you might want in a pinch (drinks, snacks, alcohol, aspirin) The Breakfast was filling and tasty, they had a chef on staff for omelets. All in all I would stay here anytime! They even did little... More 

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Southfield, MI, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I confirmed I was checking in on a corporate rate as the e mail showed a higher rate. The person who checked me in told me accounting would correct the issue before check out. When I checked out I mentioned they had not fixed the pricing and the desk person said there was nothing she could do but to leave... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Valerie W, General Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear Anthony F, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

These is an old property with the HGI name on it. I stay in a ton of HGI's and this is really worn out. Lumpy bed, elevator doesn't look clean, chipped paint, musty smell, and thin walls. I'd try for a different spot next time. Staff is pleasant, though.

Was this review helpful? Yes 2
Valerie W, Manager at Hilton Garden Inn Detroit-Southfield, responded to this review

Dear lucylou1961, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Grafton, WI, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Location of Hotel was good for my needs. Have stayed here before and feel Hotel has slipped a little in cleanliness. Needs some attention to detail. Staff is very friendly and helpful. Restaurant menu is good recently changed expanded options.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
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