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Detroit Marriott Southfield

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27033 Northwestern Hwy, Southfield, MI 48034
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Detroit Marriott Southfield
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237 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Louisville, Kentucky
3 of 5 stars Reviewed 6 days ago NEW

The road, Northwestern Hwy, leading to the hotel is under construction. It was the bumpiest ride I've ever experienced. It was the yellow-brickless road. I noticed when we entered the lobby that many people were standing by the one working elevator. If you are staying on a weekday, you'll be fine. I would not stay again on a weekend.

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Atlanta
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

You have to go in with full knowledge the hotel and road in front are both under construction. When everything is completed I believe it will up to Marriott standards. Despite everything it was clean and comfortable. The staff tries hard to make up for shortcomings out of their control.

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for your comments and understanding about your recent stay. I will pass on your comments to the staff about their efforts. Hope to see you back soon. More 

Baltimore
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Detroit Marriott Southfield tries hard but hotel remains under renovation with the elevators in the process of being totally replaced, the lobby still a work in progress and the access road along Northwestern Highway in such bad shape it is something you would expect in a third world country. We also repeatedly had problems getting our room cleans in... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for your feedback on your stay with us. I am happy to announce that the city of Southfield began the complete removal/replacement of the road leading to the hotel on July 7. The hotel lobby renovation will be complete this month and I look forward to having you back again so that we can provide the... More 

Travelers are raving about these Southfield hotels

Brampton, Canada
1 review
2 of 5 stars Reviewed June 23, 2015

When I first arrived there was no air conditioning on my floor. They came to fix it but the unit in my room continued to make scary noises. My room was not cleaned during my stay. It's sad because you want your stay to be your home away from home. This just wasn't. The staff is very friendly. The hotel... More 

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Stacy, I am very sorry about your recent stay with us. While I am pleased that our staff was friendly we obviously did not deliver on a clean and comfortable stay. I hope we can have you visit again, the renovation will be finished on 7/3/15. Our heating and cooling units in the rooms are all part of the renovation. More 

Harrisburg,PA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 23, 2015

I am a platinum with Marriott and this is by far the worst. I put in 130+ nights a year in hotels and have never experienced the level of disrepair and overall shabbiness of this property. It is in the middle of an update, but the rooms are right out of the 70s, the TV doesn't play NBC, the one... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for taking the time to provide feedback about your stay. We certainly did not deliver on our promise during your stay and I would like to speak with you in more detail if you are willing to take a moment to contact me. dsteines@marriottsouthfield.com More 

Trenton, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed June 17, 2015

There comes a point where a hotel should just close for a while. The lobby is completely gutted and the check in area is a temporary pop up. The woman who checked me in was meh. I'm platinum and was not given an upgrade. My room was poor. Peeling paint, foul smell. Poor location. 2 queens when I asked for... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

I appreciate your feedback from your recent stay. I am truly sorry for the quality offered during your visit. Because we obviously failed at delivering on our promises to you I would like to speak with you about this visit. If you would be so kind to send me an email or call I would greatly appreciate it. Dan 248-455-2000 More 

Midland, Michigan
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 13, 2015

As others have mentioned, renovations were going on at this hotel while I was there. That being said, they had no negative affect on my stay, the only difference was the location of the front desk. Though the room looked very dated (really bizarre color and pattern combinations) it was very clean and comfortable. The night staff didn't authorize my... More 

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Gabe, Thank you for your feedback. We will begin a full renovation of our guestrooms in the 4th quarter of this year. The room renovation process will have very little impact on the operation of the hotel. More 

Corona del Mar, California
2 reviews
4 of 5 stars Reviewed June 3, 2015

Quiet room, requested end of halls. Lobby renovations do not effect restaurant or ammenities. LOVE the indoor pool, jacuzzi and exercise room which are pen specific hours and wish exercise room was open 24/7. Enjoyed my stay.

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thanks so much for the review. We will make sure the exercise room is accessible 24/7. The renovation should be complete at the end of June. More 

San Antonio, Texas, United States
Level Contributor
138 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed May 28, 2015

I have been staying here for many years and I am so happy to see this hotel is finally undergoing a much needed renovation! It was currently torn up but you could already see a major improvement in the quality of the remodel being done. You won't even recognize the old look when they are done. The rooms have not... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for staying with us for so many years. We were truly past due with updating the property and it will be a spectacular change when complete. We will begin the guestroom renovation this year and will certainly include new black out drapes. We will also adjust the temperature settings immediately so that rooms can be cooled... More 

1 review
2 of 5 stars Reviewed May 25, 2015 via mobile

Memorial Day Weekend one night stay. This is not my first stay at a Marriott. Renovations are going on at this location. I wish I would have known before making a reservation,I would have found another hotel. The renovation is an eye soar, but very much needed. My king size room is very small, not the the cleanest, and extremely... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. I am very sorry that we did not deliver on our promises for an enjoyable stay. Please contact me personally so that we can discuss the details of your stay. dsteines@marriottsouthfield.com or 248-455-2000. More 

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