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Detroit Marriott Southfield

3.5 of 5 27033 Northwestern Hwy, Southfield, MI 48034
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Detroit Marriott Southfield
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Detroit Marriott Southfield
Detroit Marriott Southfield
Detroit Marriott Southfield
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219 reviews from our community

Traveler rating
    45
    73
    58
    30
    13
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31
30
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116
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars NEW

As a Gold Member, I stay at Marriott's all over. This is probably the most aged full service Marriott I have experienced. It is not unacceptable, as it is relatively clean, but just feels like it was in it's prime during the 80's. Overall Service - neutral. Concierge Lounge experience (food & service) below average. - February 2015

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. The hotel is actually starting a full renovation beginning with the restaurant and lounge on March 2, 2015. I hope we are able to provide your accommodations on your next visit to the area. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

During my stay, I over heard housekeeping staff members conversations on the 6th floor hallway. I peeked out of my door to see a housekeeper holding a loud conversation with another heavy set housekeeper about what she wanted to do to another staff member (violence?) I discovered that her name was shante. She went back and forth between rooms talking... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

I am so sorry about your experience with such a terrible staff conversation. If you would be willing to take a few minutes and contact me so that I can get a little more information I would greatly appreciate it. More 

Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here with our hockey team for a tournament. Any hockey team puts a strain on the hotel and its staff. They were extremely patient and professional with us. With scuffed walls and banged up doors, the hotel is in need of an update.

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for the posting. I am glad to hear the staff was helpful and courteous. We will begin a full hotel renovation the week of February 9th. I hope to see you during the next tournament. More 

Flint, mi
Top Contributor
842 reviews 842 reviews
96 hotel reviews
373 helpful votes 373 helpful votes
3 of 5 stars Reviewed January 23, 2015

Finding a close parking space during a busy weekend is close to impossible. The service drive road to this hotel is terrible with lots of craters. This road would be a good place to test Hummers and Jeeps for suspension endurance. The hotel is large and shows some age, but the bed is very comfortable. My wife bid for this... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for the feedback on your recent stay. I'm happy to hear that you were able to enjoy the hotel at a good discount. We will typically offer some discounted rates during slower dates. I completely agree with your evaluation of the road leading to the hotel. The good news from the city of Southfield is that the road... More 

West Palm Beach, Florida
Contributor
15 reviews 15 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 16, 2015

If you ever read my reviews, the first quality I look for in a property is the Guest Service. It doesn't matter how beautiful and elegant the building stands. Your greatest resource and revenues will generate from great staff. This is why I take time from my busy schedule. When I find treasures in the earth-I like to share the... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for taking the time to give such wonderful feedback about our staff. I will make sure I speak with each and every associate you have mentioned. I look forward to meeting you next time you are visiting. More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 2, 2015

Stayed at this location three times in as many months. Every visit had maintenance or housekeeping issues. Felt like I ended up 'settling' for the least offensive room. Staff indicated that room renovation will be starting soon; I will not be staying here again until the rooms are renovated - and even then I will be skeptical. The best thing... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for taking the time to write a review following your recent stay with us. I am truly sorry for the condition of the room and amenities. While we are waiting on our full renovation we are striving to meet and exceed our guests expectations and we will review the areas we have failed during your recent stays. We... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014 via mobile

I love this hotel! I've been staying here since the late 1990's and it's my #1 place to stay in Southeast Michigan. They've made several updates since I first stayed but the customer service remains the same.... Outstanding! The front desk staff is always pleasant, knowledgeable and efficient. They appear genuinely concerned about my stay and go above and beyond... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for the kind review. We look forward to serving you in the future and I will pass along your comments to our staff. More 

Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 3, 2014

I'm a gold member and stay at Marriotts all over the United States. I was "greeted" by a sullen woman with no intention of even being slightly cheerful. I was given room 217, a very small room with almost no outlets to charge my phone. No upgrade, no "thanks for being a gold member," just here's a room. Honestly I've... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for your review. We sincerely apologize for the unacceptable level of service that you experienced. We try our best to make sure all of our guests have a rewarding stay, and we are very sorry that we did not achieve that. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll... More 

Lansing
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 30, 2014

If this property was not a Marriott my review would be MUCH different , however it is , and I expect Mariott standards. First of all this hotel is not handicap acessible when you arrive. The doors do not open automatically and if they have help, for you luggage, i never saw them. This hotel seems to be an older... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

We appreciate the feedback on your recent stay with us. I was happy to hear that you had a positive experience with our staff. I am truly sorry for the age and upkeep of the hotel, we are in the process of updating the physical condition of the property. We will keep our website up to date when areas are... More 

Jackson, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 26, 2014

I stay while attending events in Downtown Detroit. The hotel was a quick drive with out paying crazy downtown hotel prices. The staff is very nice and helpful.The rooms are clean with a comfortable bed.The gym has all of the equipment for a good workout. I have eaten breakfast at the buffet, it has an awesome omelet bar, fresh fruit,... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thanks for the comments about your recent stay and we look forward to serving you in the future. More 

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Additional Information about Detroit Marriott Southfield

Address: 27033 Northwestern Hwy, Southfield, MI 48034
Location: United States > Michigan > Southfield
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Detroit Marriott Southfield 3.5*
Number of rooms: 225
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Also Known As:
Detroit Marriott Southfield Hotel Southfield
Marriott Southfield
Southfield Marriott
Hotel Style:
#1 Green Hotel in Southfield

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