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Detroit Marriott Southfield

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27033 Northwestern Hwy, Southfield, MI 48034
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Detroit Marriott Southfield
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Detroit Marriott Southfield
Detroit Marriott Southfield
Detroit Marriott Southfield
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222 reviews from our community

Traveler rating
    46
    74
    58
    31
    13
See reviews for
31
31
15
117
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Columbus, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Great time room was wonderful room was clean very nice people. Very helpful all time everywhere I going I like to look for new. I find that in Detroit . I went to the opera house to see modern dance with the group . Good .

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Lucerne, Switzerland
Top Contributor
78 reviews 78 reviews
46 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

The isolation of the Window is not good anymore. To keep the temperature on 70 Fahrenheit, the system started every 30 min for 12 min ....... the whole night long. Not possible to rest in such a room. Can't recommend this hotel anymore

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for taking the time to provide us with your feedback. The windows in the guest rooms are scheduled for replacement in just a couple months. I appreciate your loyalty during previous stays and I hope to have you back with us to enjoy the improvements we are making. The first phase of the renovation will be... More 

Whitehouse, Ohio
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Served all our needs while we were in town for a concert at Royal Oak Theatre. Comfortable clean rooms although bed mattress needed replaced. Good breakfast at the hotel.Great deal at $80 including tax. Would stay again.

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thanks you for posting a review about your recent stay with us. I am happy to hear your stay was enjoyable and you had fun at the concert. Our team looks forward to serving you in the future. We will also be replacing our mattresses very soon. More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

As a Gold Member, I stay at Marriott's all over. This is probably the most aged full service Marriott I have experienced. It is not unacceptable, as it is relatively clean, but just feels like it was in it's prime during the 80's. Overall Service - neutral. Concierge Lounge experience (food & service) below average. - February 2015

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for taking the time to provide feedback on your recent stay with us. The hotel is actually starting a full renovation beginning with the restaurant and lounge on March 2, 2015. I hope we are able to provide your accommodations on your next visit to the area. More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 20, 2015

During my stay, I over heard housekeeping staff members conversations on the 6th floor hallway. I peeked out of my door to see a housekeeper holding a loud conversation with another heavy set housekeeper about what she wanted to do to another staff member (violence?) I discovered that her name was shante. She went back and forth between rooms talking... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

I am so sorry about your experience with such a terrible staff conversation. If you would be willing to take a few minutes and contact me so that I can get a little more information I would greatly appreciate it. More 

Chicago, Illinois
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 30, 2015

We stayed here with our hockey team for a tournament. Any hockey team puts a strain on the hotel and its staff. They were extremely patient and professional with us. With scuffed walls and banged up doors, the hotel is in need of an update.

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Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for the posting. I am glad to hear the staff was helpful and courteous. We will begin a full hotel renovation the week of February 9th. I hope to see you during the next tournament. More 

Flint, mi
Top Contributor
849 reviews 849 reviews
97 hotel reviews
383 helpful votes 383 helpful votes
3 of 5 stars Reviewed January 23, 2015

Finding a close parking space during a busy weekend is close to impossible. The service drive road to this hotel is terrible with lots of craters. This road would be a good place to test Hummers and Jeeps for suspension endurance. The hotel is large and shows some age, but the bed is very comfortable. My wife bid for this... More 

Was this review helpful? Yes 1
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for the feedback on your recent stay. I'm happy to hear that you were able to enjoy the hotel at a good discount. We will typically offer some discounted rates during slower dates. I completely agree with your evaluation of the road leading to the hotel. The good news from the city of Southfield is that the road... More 

West Palm Beach, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 16, 2015

If you ever read my reviews, the first quality I look for in a property is the Guest Service. It doesn't matter how beautiful and elegant the building stands. Your greatest resource and revenues will generate from great staff. This is why I take time from my busy schedule. When I find treasures in the earth-I like to share the... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for taking the time to give such wonderful feedback about our staff. I will make sure I speak with each and every associate you have mentioned. I look forward to meeting you next time you are visiting. More 

Atlanta, Georgia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 2, 2015

Stayed at this location three times in as many months. Every visit had maintenance or housekeeping issues. Felt like I ended up 'settling' for the least offensive room. Staff indicated that room renovation will be starting soon; I will not be staying here again until the rooms are renovated - and even then I will be skeptical. The best thing... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you for taking the time to write a review following your recent stay with us. I am truly sorry for the condition of the room and amenities. While we are waiting on our full renovation we are striving to meet and exceed our guests expectations and we will review the areas we have failed during your recent stays. We... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 6, 2014 via mobile

I love this hotel! I've been staying here since the late 1990's and it's my #1 place to stay in Southeast Michigan. They've made several updates since I first stayed but the customer service remains the same.... Outstanding! The front desk staff is always pleasant, knowledgeable and efficient. They appear genuinely concerned about my stay and go above and beyond... More 

Was this review helpful? Yes
Daniel S, General Manager at Detroit Marriott Southfield, responded to this review

Thank you so much for the kind review. We look forward to serving you in the future and I will pass along your comments to our staff. More 

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