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Comfort Suites Southfield

Certificate of Excellence
2.5 of 5
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24977 Northwestern Highway, Southfield, MI 48076
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Comfort Suites Southfield
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Ranked #1 of 19 Hotels in Southfield
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
catank Chattanooga, Tennessee
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139 reviews from our community

Traveler rating
    80
    38
    13
    4
    4
See reviews for
42
11
6
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chattanooga, Tennessee
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first visit to Detroit and it was very rushed as our daughter was having her first baby and it came a little early before we had a chance to research where we would stay. The nurse at the hospital suggested this place and it was great. The staff asked every day how the baby was doing which... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
David D, General Manager at Comfort Suites Southfield, responded to this review

Congratulation's to you and your family on your new addition to your growing family! I am glad to hear that the local hospital referred you to our property. Our staff always take pride in our guests and I am ecstatic to hear that they made you feel more than welcomed. We hope to see you again in the near future!... More 

North Olmsted, Ohio
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights on a business trip. The location of the hotel is good because it has a couple of fast food restaurants within walking distance and a good sports bar that is also walkable. The check in went smoothly and the front desk clerk was very friendly. I thought the beds were very comfortable and the... More 

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

Thank you for your review. I am glad that you enjoyed your recent stay with us. Your concern regarding the water pressure has been addressed to our engineering department. Many of our guests including yourself enjoy the comfort of our beds. We often sell many of our pillows and guests also inquire about our mattresses. I am glad that our... More 

Grosse Pointe Park, Michigan
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Day manager and Staff of the property were very professional. I chose this facility to host our out of town guests for an event as well as for their hotel stay. From start to finish everything turned out perfectly. My guests enjoyed their stay and the event was well attended! I will certainly use this hotel again for future... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
David D, General Manager at Comfort Suites Southfield, responded to this review

I am glad that our property was chosen for your event and that all of your members enjoyed their stay with us. We look forward to working with you in the future, our doors are always opened to you! Regards, David Dallo General Manager More 

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 4 weeks ago

This was the third or fourth time I have stayed at this Comfort Suite. Each stay gets better. Since my last visit the place has been remodeled and it looks great. I was in Detroit for a funeral and from my initial phone call to reserve my room to check out, I received nothing but great service. The front desk... More 

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David D, General Manager at Comfort Suites Southfield, responded to this review

Thank you for your great review! We are thrilled to hear that you enjoyed the renovations to our property. I would like to thank you for acknowledging Derrick and Carlo. They are both outstanding guest service agents and go above their duties to ensure all of our guests have a great experience with us. Thank you for making our hotel... More 

Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Amazing Staff!! Miguel, who checked us in was proactive, professional, efficient and very friendly! Entrance to room was modern with a classy kitchenette & all new appliances. Bathroom had elegant display of towels that gave it a spa feel. Beds had super comfy pillows- your choice of soft or firm- and blankets you could sink into for hours. Bummer side-... More 

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

Thank you for your review! We are glad that you enjoyed your recent stay with us. Thank you for acknowledging our front desk staff and the cleanliness to our guest rooms. I am sadden to hear that you did not have a good night sleep, we often hear many great reviews about how comfortable our mattresses and pillows are. We... More 

Ann Arbor, Michigan
1 review
5 of 5 stars Reviewed 4 weeks ago

The day I arrived, the reservation system was not functioning; yet the manager and desk clerk were working tirelessly to manage everything and still had pleasantries and smiles to offer whenever working with and talking to guests. The room was nice and clean. It's not a scenic location, but convenient to the freeway. Carlo was especially personable and made me... More 

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

Thank you for your 5 star rating! Thank you for being so patient with us during your recent visit, when our entire reservations system was down. It was definitely a learning experience. I certainly appreciate you acknowledging Carlo, he is a great asset to our property. I am glad that our accommodations and amenities met your needs. We hope to... More 

Windsor, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

I've stayed here numerous times, the staff is amazing! Check in is always quick, rooms are very clean and comfortable! Location is good right off the freeway. Shopping and restaurants near by as well!

Review collected in partnership with this hotel

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

Thank you for being a loyal guest to our property. We are glad that we have earned your trust to become your primary hotel for your travel accommodations to the Southfield/Detroit Area. We look forward to seeing you in the future. Regards, David Dallo General Manager More 

Charlotte, North Carolina
2 reviews
5 of 5 stars Reviewed April 16, 2015

My check in was smooth and easy. Front Desk Agent Carlo helped me whenever I needed without question. I've traveled my share of hotels; in which I've meet alot of FD Agents, Carlo is one of the few who has customer service down pack. Rooms are updated and clean, housekeeps are very warming and social-able. I grew up in Detroit,... More 

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

I am glad to hear that you enjoyed your recent accommodation with us. Thank you for acknowledging Carlo, he is a wonderful front desk agent and always so accommodating to our guests. Thank you for recognizing our housekeeping staff as well. We truly appreciate your great feedback. We look forward to your future stay with us. Regards, David Dallo General... More 

Grand Rapids, MI
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 15, 2015

Sometimes, it's hard to spend 200 characters on a hotel that was largely trouble-free. I could grip about the fact that they ran out of scrambled eggs at the hot buffet. However, I found a nice supply of chilled and peeled hard-boiled eggs and that sufficed. That was the ONLY shortcoming I found and on any given day, I'd bet... More 

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

Thank you for your great review! I am glad to hear that you enjoyed your recent accommodations with us. I am sad to hear that we ran out of scrambled eggs during your recent stay, please ensure the next time we run out of anything, you mention it to our breakfast attendant who will ensure she refills the product immediately.... More 

1 review
5 of 5 stars Reviewed April 10, 2015 via mobile

The staff was knowledgeable & friendl y. I was visiting my grands for spring break, they enjoyed the breakfast bar & The price was right for 4 kids, 0 $'s LOL. The beds were comfortable & the sofa bed came in handy. I slept comfortable, purchased two pillows to take home with me, hoping they will get me a good... More 

Was this review helpful? Yes
David D, General Manager at Comfort Suites Southfield, responded to this review

I am thrilled to hear that you enjoyed your recent visit with us while visiting your grandkids. I am glad that you slept well and that you enjoyed the pillows. I certainly hope you enjoy the pillows at home, they are very comfortable! We hope to see you in the future when you come back to visit your grandkids. Regards,... More 

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