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Extended Stay America - Detroit - Southfield - I-696

2.5 of 5
26250 American Drive, Southfield, MI 48034
Hotel amenities
Extended Stay America - Detroit - Southfield - I-696
Ranked #3 of 19 hotels in Southfield
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11 reviews from our community

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Date Rating
New York City, New York
2 reviews
3 of 5 stars Reviewed May 16, 2013 NEW

Came here for business trip and it was okay. Not the best hotel but not that bad. breakfast on the go was okay and front desk staff was pretty nice. Could of had cleaner towels. It's not that expensive so you get what you pay for. Not very noisy.

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Pasadena
1 review
5 of 5 stars Reviewed April 19, 2013

In November of 2012, the inside of my home was mainly destroyed due to a flood. While my home was being repaired, I stayed at this location from November 2012 to January 2013. Andrea (the main desk employee) and Ms. Ruby (the main housekeeping staff person) were so sweet. The entire staff were nice and professional. I didn't have any... More

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Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - I-696, responded to this review
April 23, 2013

Thank you for taking the time to write a review of your recent stay. I am extremely sorry to hear about the flooding of your home; however, I'm thrilled that you found the staff to be so warm and helpful, especially Andrea and Ruby, during such tough circumstances. That's something we work on with the team each and every day.... More

Detroit, Michigan
1 review
5 of 5 stars Reviewed March 26, 2013

This place is great located in a great spot the staff is great Halima was extremely helpful and nice definitely a good place to stay. The rooms are clean and it was very peaceful. Lots of great restaurants I the area and located next to all major freeways.

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - I-696, responded to this review
April 16, 2013

Thank you for posting such a wonderful review of our hotel. I'm so pleased to hear that everything worked so well for you during your stay. We do take pride in providing a clean and comfortable room for all our guests - and I am so glad that we were able to do that for you! I am also so... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 17, 2013 via mobile

I resorted to this lets say "Motel" in January of 2013 and I have to admit it was not a pleasant stay. I went to bed and when I awoke I had numerous bed bug bites on my neck and arm. Now you may think that I'm exaggerating, but when you go to the doctor and they document the incident... More

Was this review helpful? Yes 1
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - I-696, responded to this review
April 16, 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that you encountered a situation with pests during your stay. This is a situation we take very seriously and have strict procedures in place when any pest situation is brought to our attention. We utilize a pest elimination company to thoroughly inspect and treat... More

1 review
5 of 5 stars Reviewed January 23, 2013 via mobile

While staying at the extended stay I found that the staff was extremely friendly and very welcoming and ready to serve any time I had any need. With the room that has been recently remodeled it was wonderful stay.The rooms always being freshly cleaned by the wonderful housekeeping. I have to say the friendliness an understanding I received from front... More

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - I-696, responded to this review
January 24, 2013

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More

Los Angeles, California
1 review
3 of 5 stars Reviewed December 26, 2012

I see the "excellent" reviews and I must say that I am SHOCKED. I stayed here for the 2nd time over the Thanksgiving weekend visiting home after sleeping on a sofa was not good for my back; ONLY because it was the hotel that accepted my Priceline offer. While I will say that this stay was much improved from my... More

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RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - I-696, responded to this review
December 27, 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I would like to first apologize for the issues you experienced during your first stay with us last year. As far as the... More

1 review
5 of 5 stars Reviewed December 16, 2012 via mobile

I love this location.....the staff is awesome....the rooms are always clean. In 2012 I was coming to this location every weekend for about 5 months just for a get away and almost hated going home because it was always quiet and peaceful here. I would and have recommends this location to everyone!

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - I-696, responded to this review
December 17, 2012

Thank you for your very kind review. We greatly appreciate your feedback and your continued business. Thank you for choosing our hotel. We do hope to see you back again soon! More

Southfield, Michigan
1 review
5 of 5 stars Reviewed November 27, 2012 via mobile

I stayed at this hotel for approx 2 months and I must say, it was a very comfortable stay. My children were safe. I also have a paraplegic husband and the staff went above and beyond to accommodate my family I would definitely come again to stay if I needed to.

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - I-696, responded to this review
November 28, 2012

Thank you for your kind review. I am so happy to hear you and your family were comfortable at our hotel. It's rewarding to hear you enjoyed your stay and our staff took such good care of you. We appreciate your business. Thank you again for staying with us. More

Detroit, Michigan
1 review
5 of 5 stars Reviewed October 26, 2012

This hotel has excellent customer service. It is pleasant to come in and see a happy smiling face. Dorothy who works nights at the front desk is awesome. She is friendly, positive and uplifting. I would recommend the hotel for everyone. Business travelers or families visiting in the area.

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RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - I-696, responded to this review
October 29, 2012

I appreciate you taking the time to write such a glowing review. I'm so pleased to hear Dorothy was so welcoming and helpful. It's encouraging to hear such great feedback from valued guests like yourself. We appreciate your business; thank you for staying with us. More

Detroit, Michigan
1 review
5 of 5 stars Reviewed October 26, 2012

During the past four months house hunting, I have used this hotel in Southfield frequently and repeatedly - and always gotten so perfect service. The location is close to most freeways and the coziest one I have ever stayed in this area. Staff from maintenance, housekeeping, to the GM are always so polite and have time to serve you no... More

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - I-696, responded to this review
October 31, 2012

I appreciate you taking the time to write such an incredible review of your stay with us. I am so pleased to hear your stays with us were comfortable and enjoyable. I cannot thank you enough for the kind words about our staff. It is very rewarding to receive feedback like yours and I appreciate you sharing it with us.... More

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Additional Information about Extended Stay America - Detroit - Southfield - I-696

Also Known As:
Extended Stay Southfield
Southfield Extended Stay
Address: 26250 American Drive, Southfield, MI 48034
Region: United States > Michigan > Southfield
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#1 Best Value Hotels in Southfield
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Extended Stay America - Detroit - Southfield - I-696
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