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Extended Stay America - Detroit - Southfield - I-696

2.5 of 5
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26250 American Drive, Southfield, MI 48034
Extended Stay America - Detroit - Southfield - I-696
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Ranked #12 of 19 Hotels in Southfield
A recent review
3 of 5 stars Reviewed February 17, 2015
HeN1994 Auburn Hills, Michigan
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34 reviews from our community

Traveler rating
    13
    4
    7
    3
    7
See reviews for
6
3
5
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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Auburn Hills, Michigan
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 17, 2015

I had no problems with the room, it just needs updating along with the rest of the hotel. First floor smelled of weed but the rest of the hotel was okay. I was greeted by a gentlemen at arrival who showed interest in me having a great experience, wish I could remember his name because he was very polite. Only... More 

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 14, 2014 via mobile

Had reservations for awhile, day I get there they sent me to a different extended stay. Help was poor an rude. Will not stay at an extended stay again. Any decent hotel would have called before hand an let you know. Feel sorry for whom ever stays there, bad place un organized.

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Columbus, Ohio
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 16, 2014 via mobile

I have stayed at this location several times, but this visit a little disappointing. The carpet in my room was full of stains. The recliner had human or animal hair on it. The window was partially open and when I tried to close the window, I thought I was going to have to call the front desk for assistance. The... More 

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Grand Rapids, Michigan, United States
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed August 3, 2014 via mobile

We got a great rate on the room. It was surface cleaned, but the carpet was stained, the counters were stained and had burn marks, the room smelled of smoke. The bed/sheets seemed clean but rather rough. We found no soap/shampoo in the bathroom except for a used bar of soap in the shower(we learned later that toiletries were available... More 

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Cleveland, Ohio
1 review
5 of 5 stars Reviewed July 8, 2014

We made a computer reservation. Afterward, we called the hotel directly, to request the number of beds needed in the room. We were allowed an early check in. The hotel had a nice, freshly cleaned smell when we arrived. The Desk man, Darryl, was very courteous and helpful every day. We stayed 4 nights. The amenities (stove, refrigerator, microwave) enabled... More 

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1 review
2 of 5 stars Reviewed July 5, 2014 via mobile

We made a reservation, whrn we arrived the room was not ready. We were told they had to put us in a show room. The show room was not clean there qere stains on the sheets.the phone in the room was not connected to the front desk. When we asked for them to be changed we were not accomodated. The... More 

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Chgo ,Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 29, 2014

Check in went Ok,I reserved three rooms two were fine the third we had to switch out. The room smelled of food and the door handle came off. The kind maintenance man was in the lobby and he assisted me right away but I just preferred to switch the room. The housekeeping staff needs to be trained to clean the... More 

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1 review
1 of 5 stars Reviewed June 23, 2014

The room was not cleaned prior to arrival. The beds were made, but that's all. The room smelled, the air did not work. I was afraid to use any thing in the kitchen, because I opened the drawer and there was what looked like dead bugs. The floor had not been vacuumed and when we moved the chair there was... More 

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A TripAdvisor Member
2 of 5 stars Reviewed May 29, 2014

This hotel did not meet our expectations not our needs. We booked 6 days and checked out after 1. They gave us a handicap access room that was not requested. I think those rooms are perfect for those who require those accommodations. They charge to clean your room. Unacceptable! I guess I should rate hotwire and not the hotel, but... More 

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2014 via mobile

I recently had to relocate and I was having difficulty finding the right apartment. This hotel has I everything I needed to be comfortable away from home. The staff seems genuinely friendly & helpful. Most of all I felt I received great value for the price.

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