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Holiday Inn Express Suites Southfield

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25100 Northwestern Highway, Southfield, MI 48075
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Holiday Inn Express Suites Southfield
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Holiday Inn Express Suites Southfield
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68 reviews from our community

Traveler rating
    23
    22
    6
    6
    11
See reviews for
22
8
3
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Texas
2 reviews
1 of 5 stars Reviewed 1 week ago

At best this hotel is a glorified motel; dirty, noisy, rowdy, non functional amenities and unsecured! An hotel of this standard with damaged entrance lock to the swimming pool from the parking lot. In other words, anybody could walk right into this hotel from the swimming pool without an hotel key! The pool was dirty and cloudy; can really go... More 

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Kingsley, Michigan
1 review
1 of 5 stars Reviewed March 17, 2015

Worst holiday inn express I have ever been to. Holiday inn express is generally our first choice when traveling, until now. We felt very uncomfortable. Getting off the elevator to our room we herd conversation from patrons in the hall talking about getting crack delivered from across town so we went straight to our room in wonder. Next we we... More 

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Izac S, General Manager at Holiday Inn Express Suites Southfield, responded to this review

Dear Jerry R, First and foremost I would like to thank you for choosing to stay with us. I sincerely apologize for the events that occurred during your stay. We try our best to provide a safe and comfortable place for each and everyone of our valued customers. The authorities were on property to evict the guests that created an... More 

Toronto, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 3, 2014

12 of us on a business trip, all individual rooms. The front desk was fast and courteous with our checkins, and local info for dining and shopping. Loved the suite style rooms, with the bedroom being a separate room. I found it to be very clean, comfortable, quiet, and a reasonable place to stay.

Was this review helpful? Yes 2
Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 30, 2014

Recently my daughter and I stayed at the Holiday Inn Express in Southfield. We found it to be very clean, comfortable, quiet, and a reasonable place to stay. The first night I noticed a rip in the sheer curtains near the window. I was going to mention it to someone at the desk as it was the only thing that... More 

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Olathe
Top Contributor
108 reviews 108 reviews
23 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 19, 2014

Love it here! Room is clean,quiet, and comfortable. Suite is like a little apartment with a sitting area/kitchette then huge bathroom and then private bedroom. Staff is very nice and helpful with suggesting dinning around the hotel. The lady who runs the breakfast was super great! I noticed there was my favorite creamer out for breakfast but not in the... More 

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khobar
2 reviews
1 of 5 stars Reviewed November 14, 2014

We were group of 3 who were travelling for business and stayed at Holiday Inn for 3 nights in 3 different rooms, and we all came to the same conclusion that this was a terrible experience. The worst part is you never enjoy the sleep since you can hear the noise and floor keeps squeaking from any person walking in... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Suites Southfield, responded to this review

Dear wassaf, Thank you for your review regarding your recent stay with us. I do apologize for the service received which did not live up to your expectations. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 24, 2014

The room was unclean. It smelled like vacuum cleaners have not been invented yet. I could smell the dust. I would have given it poor or average rating because of that. But then they disappoint me even further. My stay had been prepaid by my company. Just to make sure that they don't charge my credit card beyond incidentals, I... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Southfield, responded to this review

Dear Temesgen K, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Seattle
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed October 20, 2014

We stayed for more than a week. Yes, a few Christmas decorations added some sparkle to the halls, the black out curtains could have used a washing and some of the corners of our rooms could have used a good dusting/vacuuming. But our suite was large and the rooms were pleasant. Carpeting was clean not stained, and I really like... More 

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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 17, 2014

Very old, outdated, dirty..still had Christmas decorations in the halls. It was like stepping into a time warp. The only good thing was a mini kitchen if you were staying for an extended time. Smelled like pot in the halls. I stay in a lot of holiday inns and this was by far the worst.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Suites Southfield, responded to this review

Dear Clm20032014, Thank you for taking the time to convey your comments regarding your recent experience with us. Providing excellent customer service is one of the things we pride ourselves on and we are sorry to read that in this case you feel we have fallen short of your expectations. We would love to regain your faith in our hotel... More 

Knoxville, Tennessee
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 12, 2014

Found this to be a gem of a hotel. Traveling on business, and I stay at a lot on HI Express locations. This one was VERY nice. We arrived before usual check-in time and staff went out of their way to accommodate us. Our room was HUGE. Everything was very clean and fresh looking. Manager's reception and breakfast very nice.... More 

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