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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

2.5 of 5
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28500 Northwestern Highway, Southfield, MI 48034 (Formerly Homestead Studio Suites - Detroit - Southfield)
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1 room 1 guest
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Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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70 Reviews from our TripAdvisor Community

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Traveler rating
    22
    16
    11
    5
    16
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20
5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
See the most recent reviews
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 1, 2012

I was genuinely pleased with my stay at this Extended Stay location. Brenda France is an excellent manager and she knows the secret that guests want to feel they are special and not just another number. I was upgraded to a king when I checked in because there were no queen rooms available. When I needed to extend my stay,... More 

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for the great review of our property. I am so pleased to hear you have been happy with your stay. It's rewarding to hear you speak so highly of our management and staff. We appreciate your kind words and most importantly your business. Thank you for staying with us. More 

Whitmore Lake, Michigan, United States
1 review
4 of 5 stars Reviewed October 28, 2012

I have been met with great service and extremely friendly workers. The front desk clerk, Halima, has been overly accommodating. Every time I have a request or an issue that arises, she has solely been overly kind and welcoming to my requests. Welcoming both myself, and my fiance with a smile, she has taken our stay there from an average,... More 

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for sharing your comments with us. We strive to create great customer service and a home away from home for our guests. It sounds like Halima has done just that for you. Thank you very much for choosing our location in Southfield. We appreciate your business! More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 10, 2012

I spent eleven days at this location and I was treated so nicely. I was upgraded to a king room when I arrived because there were no queens available. Brenda France, the manager, was kind enough to allow me to stay in the room when I had to extend. This is a very customer oriented manager. I have travelled a... More 

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for taking the time to share your feedback. It's very rewarding to hear that our management and staff made you feel at home and took such good care of you. I appreciate you sharing that with us. Thank you for choosing our location in Southfield. I do hope if you are ever in the area again that you... More 

Southfield, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 6, 2012

I have never experienced customer service so great and so helpful as I have here. The front desk clerk, Consuela (sorry if the spelling is wrong) has been of great help to me and my child. Her attention to detail, warm personality, and professional demeanor speaks volumes about her as a person as well as the type of people that... More 

Was this review helpful? Yes 1
Sarah L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for your glowing review of your stay with us. I cannot thank you enough for sharing your experience with us. I was thrilled to hear Conswella provided such exceptional service to you and your family. We appreciate your business and do hope you will stay with us again soon. Thank you very much! More 

Southfield, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 21, 2012

I have been staying at the Homestead Suites for 4 months now, moved to MI for a 6-12month project and didn't want to commit to a longterm lease. That being said, my initial impression was not the best...however, as the weeks passed i noticed many improvements, new mattresses, new washers and dryers - upgraded laundry facilities, etc...this slowly became my... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you very much for your posting. I really appreciate receiving feedback like yours as it allows us to further take great care of our guests. I am happy to hear the staff is taking excellent care of you and you are enjoying your stay with us. I will definitely speak with the hotel staff regarding any security issues and... More 

Cleveland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 5, 2012

The hotel was clean and affordable with free wifi and nice flat screen TVs. I stayed overnight and the service was pretty good. There were no iron or utensils in my room, but after I called the front desk the clerk Halima brought them right to my room. I travel a lot and the homestead is an excellent choice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for your review. I’m sorry you were missing items in your room, that was a clear oversight on our part; however, I am happy to hear Halima was responsive to your needs. I appreciate you providing feedback from your stay. It can only help us to improve our services and processes. We hope you will stay with us... More 

Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 20, 2012

A tragic fire took our dad life, my mom husband of 56yrs,our kids grandpa and everything we own, except the clothing on our back. This devastated us as a family and we are still grieving. I was struggling to keep a roof over my family head, when i called " Conswella Watson " at Homestead. She made a reservation and... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you so very much for your exceptional note on your recent stay. I want to start by expressing my sincere sympathy for your loss. I am so very sorry. Please know that you and your family are in our thoughts. Your note on your experience with us is just wonderful. I am so glad that the staff, including Brenda... More 

Southfield, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2012

My wife and I stayed in this hotel for 6 weeks while visiting the Detroit area. We're both old folks, and were treated like family by all the staff throughout our stay. We particularly appreciated Conswella who worked at the front desk and helped us on many occasions. The AC in our room started acting up, and she saw to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for your kind words regarding your stay at our hotel. It is rewarding for the staff and I to know that we were able to make your recent stay, along with your past stays, at our hotel so enjoyable. We work hard to provide each guest with 100% satisfaction; it seems that we were able to do just... More 

southfield
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2012

I'm staying at the Homestead Suites temporarily and it has been great so far. The service is very good and always helpful. I was given a great deal on a monthly rate, the room I am in is very big. The manager was very welcoming and accomodating. In a good area as well

Was this review helpful? Yes 1
ChristopherTM, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

David, Thank you very much for your review of your stay at our Homestead Studio Suites Detroit – Southfield. I am happy to hear that the hotel is working out so well for you. It’s encouraging to hear the staff is taking great care of you and the room works out as well. Thank you for your business. We appreciate... More 

Manchester Township, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 18, 2012

I'll begin by stating that we had several hotel options prior to making reservations because we needed 3 rooms for our family. I read the reviews and had mixed emotions. However, my nephew chose your location because it was a suite and contained a full kitchen. It was very late when we arrived. You can't imagine our dismay when we... More 

Was this review helpful? Yes 2
Management response:

Thank you for taking the time to review your recent stay at Homestead Detroit - Southfield. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like... More 

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