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Extended Stay America - Detroit - Southfield - Northwestern Hwy.

2.5 of 5
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28500 Northwestern Highway, Southfield, MI 48034 (Formerly Homestead Studio Suites - Detroit - Southfield)
Extended Stay America - Detroit - Southfield - Northwestern Hwy.
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Ranked #12 of 19 Hotels in Southfield
A recent review
5 of 5 stars Reviewed March 25, 2013
IbrahimMo
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68 Reviews from our TripAdvisor Community

Traveler rating
    22
    15
    11
    5
    15
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20
5
9
21
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Detroit - Southfield - Northwestern Hwy.
See the most recent reviews
1 review
5 of 5 stars Reviewed March 25, 2013

It was a great stay at this hotel. People are very friendly here and ready to help you at anytime. Especially, Halima at the reception was very helpful. It is very cheap and worth the money that I paid for the stay. Overall, it was a great experience staying at this hotel. This is the second time i am staying... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you so much for taking the time to share your experience at the Extended Stay America Southfield Northwestern Highway. It makes me so happy to see such kind words about our hotel. Our staff works hard each day to provide our guests with a pleasant and cheerful stay - and I am so glad you were able to see... More 

canton mi
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 7, 2013

Me and my family stay here was a complete nightmare!! the rooms was infested with baby ants. We were moved twice and the rooms did not get any better each room still had baby ants in the bathroom and kitchen. I was so digusted and upset i really wanted to pack our things and leave but it was so late... More 

Was this review helpful? Yes 3
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I recently received a copy of your review, and wanted to take a moment to respond. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. e know that our guests have multiple hotel choices, which is why our... More 

Travelers are raving about these Southfield hotels

Southfield, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2013

Let's start with I am a professional and credible member of mainstream media on an executive business trip. I have been using Extended Stay America for years in a variety of environments from California to Detroit. I am here on business for 3 weeks and because of my great experiences with this hotel chain in the past was happy that... More 

Was this review helpful? Yes 2
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was truly disappointed to read your remarks concerning my staff. Please accept my apology. In response to your feedback, I have arranged training with each of the members of our team to discuss these issues. I am grateful for the feedback you provided... More 

Southfield, Michigan, United States
1 review
4 of 5 stars Reviewed February 8, 2013

The front disk lady (Conswella) is the best ever. She helps you so much understand your rate. She helps you with everything you need. She is super nice and she is always smiling. The house keeping service is wonderful as well. The location is just great close to everything in Southfield. No strange smell or anything like that. Very clean... More 

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of... More 

Orlando, Florida
1 review
5 of 5 stars Reviewed January 25, 2013

I am a 4th stage cancer victim. I had a horrible experience at another hotel. On my arrival here I met two angels. The manager Brenda and clerk Halima. They welcomed me with such hospitality. It was overwhelming the links they went to, to make sure I was comfortable. If that wasn't enough the overnight staff Ms. Camille helped me... More 

Was this review helpful? Yes
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 20, 2012

This place is HORRIBLE! The first room I checked into had dirty pillows, hair all over the blow dryer, dirty towels, and the shower was dirty. After seeing the first room I switched rooms. Then the second room had no towels in it, dead bugs in the closet as well as corner in the bathroom. There were also no hangers... More 

Was this review helpful? Yes 2
RDO_Sarah_L, Manager at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms... More 

Detroit, Michigan
1 review
4 of 5 stars Reviewed November 9, 2012

This is a good hotel with reasonable prices. I was especially pleased with the service received from the front desk clerk Conswella. She was very pleasant and knowledgeable. When I had to extend my stay when I was out of town on business she provided me with all the info over the phone so when I returned I kept the... More 

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for your review. I was pleased to hear we assisted you with all of your needs including extending your reservation. Thank you for your feedback; we appreciate it very much. More 

Southfield, Michigan, United States
1 review
5 of 5 stars Reviewed November 6, 2012

Its a wonderful Hotel with great customer service,great suites and great prices. the front desk clerk Halima was very nice and helpful she was able to answer all my question.my hotel stay and its employees are just wonderful.

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

I wanted to thank you for taking the time to share your feedback with us. We greatly appreciate your business. It's terrific to hear you had a good stay with us. Thank you again for choosing our hotel on Northwestern Highway. More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed November 1, 2012

I was genuinely pleased with my stay at this Extended Stay location. Brenda France is an excellent manager and she knows the secret that guests want to feel they are special and not just another number. I was upgraded to a king when I checked in because there were no queen rooms available. When I needed to extend my stay,... More 

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for the great review of our property. I am so pleased to hear you have been happy with your stay. It's rewarding to hear you speak so highly of our management and staff. We appreciate your kind words and most importantly your business. Thank you for staying with us. More 

Whitmore Lake, Michigan, United States
1 review
4 of 5 stars Reviewed October 28, 2012

I have been met with great service and extremely friendly workers. The front desk clerk, Halima, has been overly accommodating. Every time I have a request or an issue that arises, she has solely been overly kind and welcoming to my requests. Welcoming both myself, and my fiance with a smile, she has taken our stay there from an average,... More 

Was this review helpful? Yes
RDO_Sarah_L, Owner at Extended Stay America - Detroit - Southfield - Northwestern Hwy., responded to this review

Thank you for sharing your comments with us. We strive to create great customer service and a home away from home for our guests. It sounds like Halima has done just that for you. Thank you very much for choosing our location in Southfield. We appreciate your business! More 

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